Best Western The Watermill  

No gym facilities

Convenient site, quiet room, value for money meals.

No newspaper in morning! Heater not on in room on arrival-frosty evening.

Woke up in the morning to no hot water could not have a shower was only offered £20 discount not happy

Couldn't turn the radiator down, room really hot

I was greeted with politeness, an excellent room very clean. Staff were helpful. it was so pleasant to relax in after a long day.

The decor was old and outdated, the king size bed was two singles pushed together. TV was an old box type. Carpets in hall way smelled. Reception was tatty.

Location, free parking.

You could smell stale cigarettes in our room and we are both non smokers.

Room was on ground floor end of block - beautifully configured for wheel chair access (not necessary for me and not requested). Bathroom designed as wet room, shower chair and very low small wash basin - excellent layout for person in a wheel chair but not convenient for "able bodied" me. Kettle doesn't fit under tap and sticker showed tap water not suitable for drinking. Bed had protection board (?) sticking out from under all sides and I constantly knocked my ankles. Room very cold with no extra blankets - heating/air conditioning didn't bring the temperature up sufficiently. However I didn't take these issues up with the management as I was attending an on-site wedding and didn't have the time.

Being local to Hemel Hempstead town yet in a quiet countryside setting

Very charming hotel with views over the mill pond with wild fowl and other birds. Food good and staff were responsive within their area of responsibility. Accommodation spacious enough.

Although we had hot water to the sink, late at night we discovered that there was none to the bath and it was difficult for the staff to do anything at that late hour.

Clean, simple, basic rooms. Really pretty round the back with the water and bridges and ducks. Great location next to many places of interest. Plenty of great places to eat (pub across the road) and drink nearby.

The idea of the watermill conversion was great. The mill race being retained in the middle of the reception was a clever idea. The hotel was quiet and the room sizes were very good. It was nice to have coffee and tea making facilities in your room as so many hotels now have stopped this. It was also a nice gesture to put water in the rooms for the guests. The hotel was clean and hassle free. I would stay again and it would be great if there were cheap weekend rates so that one could stay for 2 nights instead of one. I enjoyed my experience of staying at the Watermill and would stay there again if the rate was competitive as we go to Berkhamsted on a regular basis.

My only gripe about the hotel was that the evening receptionist was not very pleasant and was busy doing bookwork so was not very attentive to ones needs, but this was only a minor quibble and did not affect our stay. I put it down to him having a wedding on in the hotel.

Helpful staff.

There is nowhere to put this point, so I put it in this box. The only thing that does annoy me is having warm breakfast food, instead of hot food. The breakfast bar should be switched up to a higher setting so all customers have hot food.