Best Western The Watermill  

Room excellent. Very clean. Bathroom very clean. Tea coffee making facilities. Very quiet.

On arrival at reception I was ignored by 2 receptionists. At checkout - the same - ignored by 2 different receptionists. Staff at this hotel need hospitality training. breakfast - food good but tables were left uncleared, had to ask for coffee 3 times, orange juice not replaced, staff didn't speak English, service very poor - let the rest of the hotel down.

Convenient

Duvet just covered top of bed and no sheet so once in bed not adequate.Water on tap in bathroom had sign suggesting not for drinking.

The room was clean & tidy. The bathroom facilities were good.

The hotel seemed to be understaffed. The staff members were less than friendly, inefficient and barely polite.

The free wifi connection was so erratic I used my own dongle to ensure a stable connection. The bar only had 1 beer on tap and that was off so the only other choice was lager, I went over to the road to a real pub for real beer and good food.

The idea of the watermill conversion was great. The mill race being retained in the middle of the reception was a clever idea. The hotel was quiet and the room sizes were very good. It was nice to have coffee and tea making facilities in your room as so many hotels now have stopped this. It was also a nice gesture to put water in the rooms for the guests. The hotel was clean and hassle free. I would stay again and it would be great if there were cheap weekend rates so that one could stay for 2 nights instead of one. I enjoyed my experience of staying at the Watermill and would stay there again if the rate was competitive as we go to Berkhamsted on a regular basis.

My only gripe about the hotel was that the evening receptionist was not very pleasant and was busy doing bookwork so was not very attentive to ones needs, but this was only a minor quibble and did not affect our stay. I put it down to him having a wedding on in the hotel.

Price - it represented V. good value for the one night I was there - at £49.95. At full price I would have not felt quite as positive

Couldn't turn the radiator down, room really hot

Comfortable stay and quiet.

Only one towel was in the bathroom. The others were in a drawer in the bedroom, which was very strange. We were not the only guests who had to go to reception to find out where they were.

I was greeted with politeness, an excellent room very clean. Staff were helpful. it was so pleasant to relax in after a long day.

Location, free parking.

You could smell stale cigarettes in our room and we are both non smokers.

Being local to Hemel Hempstead town yet in a quiet countryside setting

Clean room, staff pleasant.

corridors untidy and tatty, the trip from reception across the car park to the room it felt like we's booked into a hostel. The room was a pleasant surprise, clean and comfortable.

We only stayed one night but were impressed with the comfort and quality of the room . It was also a pleasant change to be able to get a smoking room , which for us meant we were able to relax completely.

we didn't have breakfast at the hotel as we felt it was a little expensive but like I say we didn't try it to know for the price whether it was good value.