The Waterside Hotel  

dinner was excellent and we told the chef how pleased we were with the dinner. Excellent service form the hotel manager.

the smell of the room, a new shower curtain was needed in the bathroom, the bed was very squeekey, The breakfast was not very nice at all. e.g really cheap sausages and terrible scrambled egg!! More tea facilities needed as long queue meant breakfast was cold

leaving

the room stunk of smoke and was poorly maintained

the relaxed atmosphere and the additional facilties, both the room and the meals were excellent value for money

My room was next to the sliding entrance door, its noise transmitted to the room was annoying but as it stopped when the front door closed for the night, it didn't disturb my sleep

Value for money.

Staff were very friendly

The hotel is an 'add-on' to a very busy leisure centre. This means that you may have to park some considerable distance away from the hotel as it is a shared car park. Restaurant was closed on the evening I stayed. Only bar meals were available. I had a room near to the entrance. The constant openiong and closing of doors was quite noisy.

It was reasonably priced, the staff were very sweet, albeit a few were clueless. My room was clean.

My room had plaster falling off the wall, the clue to the damp problem being in the name of the hotel! There was no remote control to the telly (quickly rectified), neither bedside light worked, the chair virtually fell to bits when I moved it, and the bed was uncomfortable. In the morning the waitress in the restaurant expressed surprise when I said my room number and informed me that it hadnt been cleaned that afternoon when she checked (what an admission). Fortunately I am an avid sheet and bathroom checker so it looked as if it had been cleaned. Then I was told there was no hot water so I had to take a tea bag in a cup back to my room, boil my kettle and go back to the restaurant. Quite funny really, never stayed anywhere like that before, but it was cheap and cheerful. The breakfast food was very nice.

Hotel is bit old and rooms are in need of TLC. On arrival room was cold until I myself adjusted the radiator which being really old made a banging noise all through the night and temperature was hard to get right. The room was also fairly drafty and bathroom bit tired. There was wireless in the hotel but network was patcy. Wireless worked on arrival but the following morning could not get any connectivity.

The stafff at the Waterside were all really friendly.

The restaurant and bar were both overpriced. The service in the bar impeccable by the bar manager but the restaurant waitress although friendly very slow and inexperienced. I asked our waitress a couple of questions about the menu and she just said she didn't know (she didn't even go to find out) I was first given the wrong menu and then a new one (which was twice the price) It took ages for the food to arrive and I couldn't get anyones attention throughout the whole meal to ask for some mustard. I had to grab serviettes from the next table and then in the end go out to reception ask for the bill as there weren't any servers around. I paid over £60 for a couple of burgers, a bottle of wine and bad service! They need to put the breakfast waitress on in the evenings as she was very attentive and obviously experienced. Altogether a very poor experience.

The staff were all very polite and friendly and went out of their way to be helpful. Although the room was small it was very clean and comfortable.

Leisure facilities excellent

Room was small and worn. Tv solarized as too high to watch from bed

The room was very small and uncomfortable. The bathroom was horrible, I'd never stay there again.

Nice location and well priced

The only thing I can find good to say about my stay was that the coffee was good in the bar.

I chose the hotel for two things: 'set in groomed gardens and grounds' for a bit of peace & quiet and 'free WiFi'. I find that the only space is the car park and the road noise is appalling, right through the night. The free WiFi was at the pathetic rate of 11Mbps when it was functioning at all (it kept dropping out) and the morning of work I had scheduled to do was not possible. The room had only one available plug socket point half-way up a wall under the TV. This meant that charging my phone or working with my laptop plugged in had wires trailing and hanging across to the bed and I had to sit on the bed to use my laptop - why aren't there plugs to use at the small desk?? There was a rip in one of my pillowcases and mould on the ceiling in the bathroom, the chair was so dirty I put a towel over it before I sat on it. I asked for an iron but the plate was covered in rust and other crud which made it unuseable. I would not stay there again. I can only presume that the leisure club part of their business is the most lucrative and therefore they don't bother too much with the hotel side of things. ... and the breakfast was awful!