The Waterside  

Food was excellent

Chintz

Facility's out of use Broken trouser press Broken kettle Broken toilet seat Poor Internet Extremely expensive for what it is. Carpets held together with tape. Every sealing had a stain on it.

Breakfasts

somewhat overpriced?

Location and staff were very positive bearing in mind what they have at there disposal.

The rooms were very tired and need an urgent refurbish,this is the worst hotel we have ever stayed in,thank god it was only for one night.This Hotel should never have a 3 star rating.

It was hard to find. Not in Peterhead at all but way out. The room was very average and the pillows were so thin. Everything looked tired and run down. We were charged 69 pounds for a room which we though was excessive and then they had the gall to charge us 2 pounds because we paid by credit card. We won't be recommending this place to anyone.

Reception staff friendly and helpful

General look of most areas of Hotel requires refurbishment or refit.

Absolutely terrible place, would not stay there again!

The staff went out of their way to provide sandwiches after I arrived at 11pm, long after the kitchen had closed. They quickly organised an alternative taxi after the arranged cab failed to arrive at the pre-booked time of 5am.

I was quoted £159 for a family room, online. Upon arrival, the room had only one double bed and was entirely unsuitable for myself and my colleague. Returning to reception, we were provided with a twin room with single beds. However, on checking out, I was charged £179 for the room. When challenged, the desk staff were unable to provide a reasonable justification for the increased charge. They were also unable to produce a room tariff upon request, claiming that they didn't have one. This was entirely unsatisfactory.

Food acceptable but not gourmet. Nice breakfast. Slow and unprofessional waiter service let it down. Beautiful river view. Great powerful shower, so rare nowadays.

Tired, needs refurbishment Smell of gym and pool in corridors leading to bedrooms Staff are complacent and lacking customer service skills. Hotel caters for offshore crews and sets its level there

Swimming Pool. Friendly helpful staff. Nicely cleaned room

No phone in room. Door security chain broken. Cheap cereal at breakfast. Decor a bit tired.

excellent all round stay

Initial contact was poor. Room allocated was shabby and wifi offered did not work. When I requested another room I was told only rooms with 1 double bed available. As I was travelling with my sister this was not suitable. When I indicated I would not be remaining for the second night that I had booked a different staff member offered me another room with both a double and single bed. The cost did not equate to the poor standard of the room. The food and wine was also over priced for the rather poor standard.

The standard of room very poor for the cost. My booking lost in system so no invoice could be printed but payment taken. Charged to use my debit card !! Would not recommend to family or friends.

Male receptionist very professional.

Very poor booking system. Very slow check in and even worse check out. Computer system seems slow, change of name confusion and really poor customer care from the female manager.

Nothing

Poor tv reception. Channels available on menu were not. Intermittent WiFi. No direct number to reception. Had to phone premium rate call centre number. Shower did not work. Bathroom tiles etc were shoddy. Hotel looks very tired. Missed breakfast as was only one person on reception and was big queue to check out. Shocking room rate of £106 B&B, which I did not get.

In the room they had a tag to hang on the room door for a continental breakfast to be delivered to your room if required. I filled this in put it on the room door but it was still there in the morning when I left. Whats the point having this label if it is not part of the service

The food was reasonably good

The room was grubby They took a 50p charge for debit card - Why? Poor tv Reception

Nothing

The staff , the food, the facilities.

Food was nice, spa was ok

Very dated, in need of a make over. Had to wait at reception to check in and check out, reception staff too busy discussing previous customers bill instead of dealing with waiting customers.

Friendly staff Excellent food

Overheated rooms Worn out carpeting and furniture Bathroom plumbing and floors in need of attention The accommodation area badly in need of modernisation Badly potholed car park Room change requsted (and granted ) because of banging radiator and stained sheet.On return to original room it was seen that the same (slept on)sheet had been put back on the bed for the next guest.obvious lack of communication between reception and cleaning staff.

Rooms a bit tired, tv old fashioned, basic channels, needs a refurb,

Nothing of any note. The leisure facilities were ok.

Check in slow and check out extremely slow! The rooms are very dated! Tv's etc are 20 years old and the last refit was the same time I'm guessing. Needs serious modernisation!

Availability Location Menu selection Staff were enthusiastic

In great need of an upgrade/update. Was very much dated in the design and finish of the hotel. Carpets and furniture very worn.

Swimming pool Spa facilities

- Rooms poor quality - Food over-priced - Breakfast very poor (both in terms of service and quality of food) - Hotel looking a bit tired / run-down - Room tea / coffee facilities poor, low quantity / no spoons / no biscuits - Staff lacking in explaining when booking in or in restaurant - Lack of towels in the room on arrival - Room located beside worker residents who could be noisy - No feedback requested at check-out - Wi-fi charges extortionate

Hotel staff were helpful although overworked. Food was good but breakfast buffet was not hot and not replenished quickly when exhausted.

Outside of Hotel had not been swept for a considerable time and was polluted with cigarette ends and discarded food containers. Although wi-fi was advertised, none was working. The serving staff and kitchen could not cope with the number of guests staying. Our second day breakfast was taken in a lounge, some 30 metres from the buffet service. Room furniture and fittings were worn and in need of renewal. The TV was ancient and did not display the programmes advertised as available. Our room contained no information on hotel facilities so we knew nothing of sauna, gym or pool facilities. We were advised that the hotel had recently changed hands and things would improve. We certainly hope so!