Mercure Bloomsbury  

I quite enjoyed my stay here. It was quiet, clean and the desk clerks were polite. I selected the hotel because it was a good quality hotel in the location I needed and I expected good service.

My plans changed and I asked the clerk to cancel a reservation I had in a few days' time. I confirmed the cancellation with the desk clerk when I booked out of the hotel. I was unpleasantly surprised to be charged for a night's accommodation as a no show. I was told that their policy was that their staff could not cancel on line bookings and, because I was not told by their staff to cancel the booking on line, they charged me for the no show. They refused to discuss this, claiming it is their policy even though the reservation booking only states that cancellations 'can be' changed on line, not 'must be'. Their attitude has been hostile and very unpleasant. So be warned. This hotel will hide behind their policy when they make a mistake or mislead you and you will pay the cost. Nice, easy way for them to make money on customers who live overseas and can't easily take them to court.

The location was excellent and the hotel inside was modern and clean. The breakfast selection was good and although I did not use the bar, the bar area looked very trendy and welcoming. The hotel staff were very pleasant and when I was checking out and suddenly had a coughing fit and lost my voice, the receptionist got me a glass of water and was concerned about me. Personal touches like that when you are a solo traveller are much appreciated.

Friendly staff, very clean, lovely rooms, good location.

Could have got better for cost

It is nicely re-furbished and is very smart and comfortable. The reception staff were very friendly and efficient.

Wi-fi didn't work in my room. Check out was rather slow

The staff were amazing they made the trip really one to remember thank you

modern clean room and bathroom helpful staff free wi fi and newspaper v good location for Euston (arrival/departure), covent garden, theatre s and tube/buses.

lack of opening windows, - bathroom window locked and no vent system so steamed up and will encourage mould. Main room window could only open v slightly. Didnt bother with breakfast as no option for a cheaper continental - better to go to pret a manger a few doors along.

Very clean and friendly staff close to oxford street,covent gardens and leicester square

Uncomfortable beds

Leaving the luggage for hotel's custody ended up with plundering it by the staff. Sameone took off my computer, tried to run it. I have already filed an official complain, thinking about the legal action against mercure.

My first two visits was not that pleasant as the room given to us was rather small and noisy. However, I continue to prefer Mercure due to the location to my class. In our recent stay, I am glad that we were given a nicer room, which is bigger and quieter. I take this as part of Mercure valuing us as return lodgers in your hotel.

Good access to tube and mainline rail. Excellent shower/bathroom

Rooom faced onto busy, noisy road. Late night revellers from local nightspots were a disturbing nuisance. Rooms on opposite side of hotel were quieter.

Very welcoming on arrival and efficient even though reception area is small. Room we had was big for London though still on the small side. Very clean though. Breakfast great and location is excellent.

Nothing for the price it is very good value

Very courteous, friendly and helpful reception staff. Generally during our 2 night stay the staff made every effort to look after us. Thank you