Waverley House Hotel

I was at the 7th floor at the front of the hotel (on kingsway), one of the 2 windows didn't close properly (1 inch gap) whichmeant it was very noisy and kept me awake all night as it's a very busy street. The radiator was stuck on hot which meant keeping the aircon unit on full blast all night... All in all a very noisy night!!! When I mentioned it in the morning, I was told I should have told them during the night and they would have moved me to another room... I explained that I hadn't realised when I checked in and that it was around 2.00 am when I realised, my suitcase was unpacked and I had just had a shower and did not wish to repack all my clothes and get dressed at 2.00 am... I was not even offered as much as an apology...

Staff helpful and had an excellent meal in the brasserie.Fast lift!

The bathroom! Floor too hot to stand on and bath only filled from the shower!!

Staff was friendly, room was clean

bed was small, feet sticking out.

Good location, friendly helpful staff, clean

single beds too small and cover on bed stingy

the location and the staff were very good

it is in need of general refubishment in the foyer, and especially upstairs

Good location, adequate for purpose

looks a bit tired

It was comfortable, clean, ideally located for a visit to London, and reasonably priced

I was thrilled that when I checked in very late in the evening that they had the exact room I had asked for on my booking and Kevin, one of the concierges, even remembered me from my previous stay last April. Staying at the Waverley House is like coming home to an old friend. And I was particularly thrilled to get a single room with a lovely double bed. And I must add that this hotel is one of the most affordable in central London with air-conditioning which I actually use even in the colder months because I love cold rooms and they also can get a bit stuffy. There was also a lovely basket of goodies and a welcoming note from the manager when I first went to my room which was really wonderful.

Well situated british museum and theatres Main street so comfortable to walk back at night Nice restaurant not too smart or too casual for pleasant evening meal

Room furnishing worn out looking Rather hot at night but this better than cold!

It was very central Bed was comfortable with good pillows Appreciated the fruit basket Concierge was extremely helpful getting a taxi in the rain

No magnifier or close mirror for short sighted women like me. Breakfast was good but no soya alternatives. Hosting was polite on most days but particularly abrupt on one morning Room service pizza was horrible and overpriced

I was only briefly there but breakfast was ok.

Convenient for where I wanted to be

Very old - in serious need of moderisation and price totally unrealistic for the service provided. Breakfast is cramped and could only kindly be described as organised chaos,

fantastic location

could do with a refurbishment