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Mercure Bloomsbury130 - 134 Southampton Row, Bloomsbury, WC1B 5AF London (Show map) Very good, Score from 488 reviews“The location is excellent and it is very quiet for a central London hotel. Staff were all evry helpful and friendly.”
Julia,
Besozzo
This 4-star boutique hotel is 500 metres from both Holborn and Russell Square Tube stations. The air-conditioned rooms feature free Wi-Fi, a flat-screen TV and a rainfall shower. Mercure London Bloomsbury is less than a mile from Covent Garden, Oxford Street and Soho. The British Museum and the shops and theatres of the West End are within easy reach. Buses and taxis are available outside the hotel. Euston and Kings Cross St Pancras, for the Eurostar, can both be reached in around 5 minutes’ walk. The modern bedrooms have been refurbished, and have tea/coffee facilities, luggage racks, work desks, and laptop safes. The sleek bathrooms have modern showers, illuminated mirrors and heated towel rails. This London Mercure offers an all-you-can-eat buffet breakfast every day. There is a restaurant offering a wide variety of international cuisine, and the bar is open until late for guests. Hotel Rooms: 108, Hotel Chain: Mercure.
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Total Hotel Score:8.1
Based on 488 reviews Guest reviews are written by our customers after their stay at Mercure Bloomsbury. |
Score breakdown
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Score filter |
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Carol
Solo traveller
Auckland,
New Zealand
April 27, 2011
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I quite enjoyed my stay here. It was quiet, clean and the desk clerks were polite. I selected the hotel because it was a good quality hotel in the location I needed and I expected good service. My plans changed and I asked the clerk to cancel a reservation I had in a few days' time. I confirmed the cancellation with the desk clerk when I booked out of the hotel. I was unpleasantly surprised to be charged for a night's accommodation as a no show. I was told that their policy was that their staff could not cancel on line bookings and, because I was not told by their staff to cancel the booking on line, they charged me for the no show. They refused to discuss this, claiming it is their policy even though the reservation booking only states that cancellations 'can be' changed on line, not 'must be'. Their attitude has been hostile and very unpleasant. So be warned. This hotel will hide behind their policy when they make a mistake or mislead you and you will pay the cost. Nice, easy way for them to make money on customers who live overseas and can't easily take them to court.
3 of 3 people found this review helpful, did you?
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5 |
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Anonymous
Group of friends
Germany
July 11, 2011
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The location is great and the rooms were impeccably clean, especially the bathroom. Two free bottles of water were provided each day, along with nice mix of coffee/cocoa/cookies. I had booked two rooms for four people in total. When I arrived, two of my friends had already checked in. The man at the front desk said that there was no room for me because booking.com made a mistake. I had all of my paperwork from booking.com so I know all was done correctly. He spent more time trying to explain how he knew booking.com was the wrong party instead of helping us resolve the situation. Finally, he got to the real point at hand-my room, and he had found a room for me although made a point that somebody checkin in on Saturday night would have no room. My friends' room was definitely a handicapped-accessible room due to low height/small size of sink and the weird shower that was basically the entire floor of bathroom. However, the man at the desk kept insisting their room was just like all other rooms. Additionally, our room had no window and the wall air conditioning unit was not functioning properly.
2 of 2 people found this review helpful, did you?
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6.3 |
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Anonymous
Group of friends
United Kingdom
December 3, 2011
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Location was really good. Staff really friendly, Marcin was extremely helpful in helping us to find a particular location and gave us a map to find our way around. Breakfast was expensive so decided to go to local cafes which are nearby. Scaffolding up around the hotel but this was no bother as I'm not going to look at it when in the hotel! All in all a pleasant stay!
1 of 1 people found this review helpful, did you?
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8.3 |
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Anna
Group of friends
EASTLEIGH,
United Kingdom
November 22, 2011
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Have just stayed here with a friend and wanted to say how friendly all the staff were and how nice the room was! I have high standards (4- 5starplus!) and this hotel definitely lived up to them in fact it was so clean, modern and comfortable! Really lovely room! Only downside it has temporary scaffolding at the moment but we didnt come to london for the view! Just a lovely hotel in a fab location at a fab price! Really near both russell square and holborn tubes and only approx 15mins walk to leceister square.
1 of 1 people found this review helpful, did you?
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10 |
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Anonymous
Young couple
United Kingdom
November 22, 2011
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Excellent central location. Cheaper than many London hotels we looked at, but still of a high quality.
1 of 1 people found this review helpful, did you?
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8.8 |
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Alastair
Solo traveller
Heapey, Chorley,
United Kingdom
November 22, 2011
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Excellent location with very friendly staff . Very clean following refurbishment.
1 of 1 people found this review helpful, did you?
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10 |
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Anonymous
Mature couple
United Kingdom
November 21, 2011
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Staff were very helpfull, food was very very good
1 of 1 people found this review helpful, did you?
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10 |
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Mark
Solo traveller
Exeter,
United Kingdom
November 18, 2011
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Good location, clean and comfortable Small room, currently surrounded in scaffolding!
1 of 1 people found this review helpful, did you?
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8.8 |
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Loraine
Mature couple
Yaxley, Peterborough,
United Kingdom
October 20, 2011
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The clean room and excellent service of the staff. Our room was at the back of the hotel and it was quite even with a window open. We did not like the cost for breakfast and went to a cafe around the corner and paid £12 for 2 persons and the breakfast was good.
1 of 1 people found this review helpful, did you?
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9.6 |
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Ian
Family with older children
mitcham,
United Kingdom
August 25, 2011
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great breakfast spotlessly clean room nice staff good location only temporary but the scaffolding outside
1 of 1 people found this review helpful, did you?
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8.8 |
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Anonymous
Solo traveller
United Kingdom
April 8, 2011
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I got upgraded from a single to a double room. The hotel had just been refurbished and the rooms were very clean and comfortable. As the refurbishment was still going on, room service wasn't available.
1 of 1 people found this review helpful, did you?
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7.9 |
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Anonymous
Family with older children
United Kingdom
March 8, 2011
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The staff were friendly and efficient and the room was clean and well equipped with everything we needed.
1 of 1 people found this review helpful, did you?
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7.5 |
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Xiaodan
Group of friends
Coventry,
United Kingdom
January 14, 2011
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The room was fairly clean. Nice lights. Horrible experience! I would never stay at this hotel again. The fire alarm rang twice at around 3am. The cleaner came to knock at the door at 9 am. The toilet seat is in the corner between the window and the sink, which makes a small place. Me and my friend got hit by the sink a few times. The shower was loose.
2 of 4 people found this review helpful, did you?
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5 |
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Anonymous
Mature couple
United Kingdom
February 8, 2012
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Location value and simplicity
Did you find this review helpful?
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7.9 |
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Christine
Mature couple
East Grinstead,
United Kingdom
February 8, 2012
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We thoroughly enjoyed our stay. The staff were pleasant, the room imaculate and the evening meal very good value.
Did you find this review helpful?
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7.9 |
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Anonymous
Group of friends
Egypt
February 8, 2012
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The location is close to everything ,there's a bus station infront of the hotel .Even the underground station is close .The staff were friendly . The automatic door was out of work for about 6 or 7 days .The smell wasn't pleasant .The bag porter was unfriendly.
Did you find this review helpful?
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8.8 |
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Betty
Mature couple
Warsop,
United Kingdom
February 8, 2012
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Price of the breakfast was to much especially when you can get a bagel or croissant around the corner
Did you find this review helpful?
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9.2 |
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Anonymous
Mature couple
China
February 8, 2012
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Telephone did not work. I had to go downstairs to tell the staff about this.
Did you find this review helpful?
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6.3 |
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Margot
Young couple
Witney,
United Kingdom
February 7, 2012
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The room was clean and the location excellent. The room was too hot and we had to wait in an extensive queue when trying to check in.
Did you find this review helpful?
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7.5 |
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Anonymous
Solo traveller
United Kingdom
February 6, 2012
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Perfect location for our London office and I've stayed before.
Did you find this review helpful?
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9.6 |
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Anonymous
Solo traveller
Ireland
February 5, 2012
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The single room is tiny and expensive. A big man would have trouble fitting in the room and the bathroom in particular. I've never stayed in such a small room for such a high price.
Did you find this review helpful?
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5 |
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Aris
Young couple
Athens,
Greece
February 5, 2012
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Cleanliness, Location During the weekend the fire alarm rang 3 times in the middles of the night because an annoying customer was smoking in the room. The detection of the room was really slow. Although everything else was ok this insident totally ruined our weekend.
Did you find this review helpful?
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7.9 |
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Dianne
Solo traveller
York,
United Kingdom
February 5, 2012
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Free WifExcellEny professional welcoming staff
Did you find this review helpful?
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10 |
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James
Solo traveller
SOLIHULL,
United Kingdom
February 2, 2012
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Great location Modern and up to date rooms Noisy
Did you find this review helpful?
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7.5 |
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Chris
Mature couple
READNG,
United Kingdom
February 1, 2012
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clean modern, nice staff, price, location No fridge or mini bar in room
Did you find this review helpful?
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8.8 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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