Mercure Bloomsbury  

I quite enjoyed my stay here. It was quiet, clean and the desk clerks were polite. I selected the hotel because it was a good quality hotel in the location I needed and I expected good service.

My plans changed and I asked the clerk to cancel a reservation I had in a few days' time. I confirmed the cancellation with the desk clerk when I booked out of the hotel. I was unpleasantly surprised to be charged for a night's accommodation as a no show. I was told that their policy was that their staff could not cancel on line bookings and, because I was not told by their staff to cancel the booking on line, they charged me for the no show. They refused to discuss this, claiming it is their policy even though the reservation booking only states that cancellations 'can be' changed on line, not 'must be'. Their attitude has been hostile and very unpleasant. So be warned. This hotel will hide behind their policy when they make a mistake or mislead you and you will pay the cost. Nice, easy way for them to make money on customers who live overseas and can't easily take them to court.

Location was really good. Staff really friendly, Marcin was extremely helpful in helping us to find a particular location and gave us a map to find our way around. Breakfast was expensive so decided to go to local cafes which are nearby. Scaffolding up around the hotel but this was no bother as I'm not going to look at it when in the hotel! All in all a pleasant stay!

Excellent central location. Cheaper than many London hotels we looked at, but still of a high quality.

Staff were very helpfull, food was very very good

The clean room and excellent service of the staff. Our room was at the back of the hotel and it was quite even with a window open.

We did not like the cost for breakfast and went to a cafe around the corner and paid £12 for 2 persons and the breakfast was good.

I got upgraded from a single to a double room. The hotel had just been refurbished and the rooms were very clean and comfortable.

As the refurbishment was still going on, room service wasn't available.

The room was fairly clean. Nice lights.

Horrible experience! I would never stay at this hotel again. The fire alarm rang twice at around 3am. The cleaner came to knock at the door at 9 am. The toilet seat is in the corner between the window and the sink, which makes a small place. Me and my friend got hit by the sink a few times. The shower was loose.

We thoroughly enjoyed our stay. The staff were pleasant, the room imaculate and the evening meal very good value.

Price of the breakfast was to much especially when you can get a bagel or croissant around the corner

The room was clean and the location excellent.

The room was too hot and we had to wait in an extensive queue when trying to check in.

The single room is tiny and expensive. A big man would have trouble fitting in the room and the bathroom in particular. I've never stayed in such a small room for such a high price.

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