Wembley Plaza  

The Spa.

Room not ready on our arrival & after a long journey from another country you just want to get to the room & relax ! Quality of sevice very bad, waited 45 mins for room service & when food arrived was poor. I had booked a twin room for my friend & I &but 2 single beds made up as a double - not on ! When eating in the Bar/Restaurant area we had to get our own drinks from the bar as no one attended our table ! Much room for improvement.

Swimming pool and relax area

Poor wellcome kit in the room No frigobar in the room!!!

I thought that the breakfast was lovely! Also the view from the room was brilliant as well, we had a perfect view of Wembley Stadium (Room 924)! Considering we we were going to the arena for a concert it was lovely walking distance to the arena, and also to the shops and restaurants.

The view from the breakfast room wasn't great, I would also say that some rooms have a view of the wall of the hotel next door, so not so great!

Good breakfast

In my arrived I had to wait almost 20' at the reception to be driven to my room. I was book a double room and there have shampoo and soap for only one person. Next day I found in bathroom 5 conditioner, 3 body cream and no one body shampoo !!! The room not looking the same as in pictures. It's impossible to choose the temperature you want. the windows that did not open. the bed that moved away from the wall every time you moved. no fridge in room, and you have to pay to have access in Internet when in other less expensive hotels are free. Far from the center of London, almost 1 km (maybe more) to get underground from hotel. Bathroom needed upgrading and very small. This is you not amenities for 4 star hotel.

Our stay at this hotel was very good the staff were friendly and helpful. The room was very clean and so was the hallways. The swimming pool looked good so next time I will take my stuff!!!

I did expect to have a proper double bed but in our room it was 2 singles joined together so was a dip in the middle if we had been staying for any longer than 1 night I would of asked to be moved. The room was hot and the hot water took ages to reach us on the 8th floor.

Good food good service good facilities

That it was near a tube station to get into London easily. Also the leisure centre allowed us to take our granddaughter swimming.

The room was clean and big. It has a hot tea maker, allowing also to do some coffee. Cookies, tea, coffee and sugar were offered every day in the room. Small shampoo and gel with great quality were also offered.

It is placed roundly between 10 to 15 minutes from the underground, and it is on zone 4 which turns the subway tickets more expensive. But if you are going to spend just a few days in London as a tourist, in our opinion is a good place to stay because at the end of the day you can rest in peace and not worried with dirtyness as if you were to stay in a lowquality hotel or hoestel.

Size of room

It was very busy and lots of Children and a very hard bed

Convenient/ staff excellent.

We booked the Wembley Plaza as we were going to a concert at the Arena. The hotel was less than a five minute walk which was fantastic, it made life so much easier than having to leave the concert early to rush and get the last train home. Parking at the hotel was great and also free. The buffet breakfast that was included in the price was really good and you could have as much as you wanted. I would really recommend this hotel if you were attending an event at Wembley as it does take a lot of the stress out of the day and allows you to go into central London as well.

Two single bed pushed together does not class as a double bed.To be honest if we had know there was a premire inn in close proximity I would have rather stayed there!! Over priced, with poor facilties.