Park Inn by Radisson Birmingham West, M5 J1  

that they accept little dogs.

The staffs lack of a "good morning" policy

Friendly and cooperative staff. Location of hotel excellent for our needs.

Nice staff, lovely lay-out, comforable rooms, nice spa & pool facilities. Excellent location for West Brom football club.

Please ensure people know in advance or highlight somewhere on your web page to use the correct post code if you use sat nav. It was so frustrating not to find the way to drive there only because we had the wrong post code. You must highlight this on your web page.

Some members of staff unhelpful, borderline rude. Room very small. Charge of £14 for internet. Gym was inadequate and out dated.

Cose to the Hawthorns (wba) football ground. Free parking for residents. Very helpful staff.

Unsheltered smpking area. WiFi connection was poor.

it was very pleasant the staff were very friendly the hotel was very clean and was very well presaentend would recommend it to friends and family and definatley will stay again.

Stayed at this hotel a couple of times now and can highly recommend,certainly for buisness. Food is excellent with a wide choice of food and a carvery which has a choice of meats and veg.Staff are friendly and very accommodating,the gym and pool are of a high standard and are free to guests.Beds are firm and comfortable and rooms are modern and of a high standard.

Nothing really,except I found the single bed when I stayed once to be a bit small.

The air-conditioning worked very well and relatively quietly. The television was of a good size for the room and had a lot of tv channels to select from. The room whilst small, was pleasant, airy with plenty of light. The bathroom was compact and efficient.

Six sachets of coffee and three tea bags but only three milks for a couple in a room - more milk please. Walls needed washing as there were stains on them. Only one red plastic chair for two people.

The hotel doesn't look much from outside, but inside it is a lovely, clean and bright place. Particularly liked the interconnecting rooms for us and the kids - great space and security. Lounge and bar area good and pool looked excellent (just a pity we didnt have time to use it).

Breakfast was not very good. Had to wait ages for certain food and basically everything was a bit messy. They didnt seem to cater for the fact that they had a burst of people having a late breakfast. However, even with this, the staff in the restaurant were excellent and helpful. When they say breakfast ends at 10am, they mean it ends - everything was put away and so if you wanted some jam (for instance) you had to ask. Most hotels I have been to will keep things out for a short while, as those that come in late may want some extras.

The free tickets we got for the West midlands Safari Park, the interconnecting family rooms are an excellent idea, the staff at breakfast were very patient with my son as he was a very slow eater on Sunday morning and we were the last to leave but the assured us it was no problem and to let him take his time.

The beds were not very comfortable, the food was not the best and the pool closed too early for children

A good hotel close to motorway but quiet with adequate swimming pool spa. The room rate including breakfast was very reasonable and the staff were both welcoming and helpful.

smallish but functional bedroom, smallish but functional health club. Surprisingly tranquil for such a busy area, good sound insulation and air conditioning in the room.

we tock my daughter here for her 13th birthday, it was very friendly, and very welcoming.......thanks