Westbury Mayfair

Very comfortable

Expensive but that is London all over, service could of been quicker

Location ! Perfect work of the consierge staff and door-keeepers only!

Impressive lobby and reception, poor corridors, old fashioned and extremly cold rooms, too ordinary bathrooms- this is situation in Deluxe King rooms! The air-conditioning sistems are very loud and unavailing! Don't try to open/close the windows - all of them are older then you!

Hotel Staff

the breakfast place is great.

check in timing

the hotel staff are very polite and helpful breakfast service was excellent It is in a wonderful location for shopping and sightseeing.The bed is very comfortable.This is my second stay at this hotel and next time I will stay again.

The room was big enough compared to other London hotels. The tools in the room and entertainment in the room was good. And the location of the hotel is perfect. It is 3 minutes walking from Oxford street and at the same time Mayfair is a very luxuries place so around the hotel itself is not crowded.

Only two things that from my experience didnt like were that there was no water boiler in the room which is now found every single hotel I could think of. And the concierge staff were not that helpful or friendly whereas the reception staff were very friendly!

The location is the best feature of this hotel. Centrally located to the major shops and theatre land. The staff were nice and helpful.

The hotel is clearly trying to save money. We have 2 young children and were told twice that the room (superior king size as advertised) was sufficient for an additional bed. No were near enough room. They had to remove furniture to accommodate a single bed. In addition the king size bed was made up of two single mattresses - not comfortable at all. The first day Molton Brown soaps were present but cheaper versions were provided for the remaining days that we were there.

the location

it was not clean the staff they are not well organized and they are not friendly specially the concierge limited facilty poor sport no enough ventilation and it is very dirty

We booked an evening meal - the service and the meal were outstanding.

We ordered a newspaper which wasn't delivered. At breakfast, I had to ask for tea/coffee and then ask again for our breakfast order to be taken. Other people who entered the dining room quite some time after us had been served and we were still waiting.

Very nice furniture in the room, extremely well located in the heart of Mayfair close to the shopping area, efficient and welcome staff.

Usual high standard of comfort and facilities

Concierge was excellent. Location excellent.

The hotel lacks the amenities I would attach to a five star hotel. The bathroom was small and not equipped with the usual amenities. There was no coffee/tea makings in the room but for five pounds you could order one, we did and then they took it away. Just misses the touch that is required in a five star hotel. Hotel is getting slightly worn looking.