Westbury Mayfair  

Chambre non prète à notre arrivé 2 heures d 'attente !! Chambre queen size de taille ridicule ! Petit dejeuner cher dans une ambiance ampoulée....pas de buffet tout a la carte.........

Sa situation géographique. Le confort de la chambre.

La qualité déplorable de la robinetterie de la salle de bain. La mauvaise insonorisation des chambres. Les tarifs pratiqués dans le bar.

l'accueil courtois et chaleureux du personnel ,la situation géographique,la décoration et les bouquets de fleurs

le chauffage un peu déficient dans les chambres qui impose de mettre la soufflerie ...très bruyante !!!

Meilleure localisation possible, prix correct

Service un peu juste pour une catégorie 5 étoiles, mais justifié par le faible prix

Hôtel très bien situe très bel hôtel cet hôtel que j'avai choisi l'année dernière sur votre site

Accès internet payant dommage

Situation centrale dans Londres près des magasins. Qualité du service

Température de la chambre peut-être pas assez chaude (séjour fin décembre).

The room had a very strange smell,and the equipment are old and not so good

Excellent location, the Sushi restaurant, Polo Bar...

I really like this hotel. This was maybe my 8th or 9th stay at the same hotel. I also recommend this hotel to all my friends. But I think, that the hotel should have a better crm. If I am usually staying at this hotel, I expect a better and more special service from them. I am not sure, that they have all the data about my former stays. I know that they have the last few ones, but not the formers. I think that they have to keep all the data of their customers and behave them in a more kind way. For example; I made the reservation of my last stay (in December), in October and wanted a room which is similar to the room I stayed last time. They said ok, but then when I arrived at the hotel, they said that they don't have a similar room. They gave us then another room, but not similar again. They said there is no similar room. But they had.. I did not give up. I had to talk a lot, to get the room I want. If I am a good and loyal customer of the hotel, they should give us the room at once, instead of waiting that I give up...

I did not like the noise outside my window as the builders commenced work at 8.00am every morning. I did not like finding other people's hair on the bathroom floor. I did not like finding a used cotton wool bud on the floor as I walked into the room.

The location was excellent. Prime location for my shopping.

There was no tea kettle or coffee/tea amenities in my room.

Location perfect beds extremely comfortable staff very pleasant and helpful. Lovely hot shower.

First room not up to 5 star standard, cramped and building work outside window, however changed immediately on request by very pleasant staff. Second room lovely.

The staff were helpful and friendly.

For a 5 star hotel the room was small, the sink was blocked and we were kept awake most of the night by the guests in the next room as the walls were so thin.

Not a lot except for concierge who was helpful

Poor staff attitude, bringing the bill when unasked for when we had not even had our drinks nor had our snacks arrived. Very small room, bathroom basin etc marked, shower does not work properly. Poor quality towels and toilet paper