Westbury Mayfair  

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It's location, and very friendly staff. However, although very friendly they did not get results.

Chronic problems with heating, small room, even smaller bathroom and the 10 minute wait for hot water. The shower was so small that I, (at 6ft 1), had difficulty in standing under the shower head. £7.00 for a cup of coffee in the corridor, serving as a lounge. £5.00 for a "hospitality tray" - also known as a kettle and some tea bags. Being rung up as we were packing to leave by the heating engineer asking when he could come and fix our problem, and - unfortunately - there is more. A month ago I stayed at the nearby Washington Mayfair, it was everything the Westbury was not. You choose!

Everybody was very helpful especially Miljan and Francesco

Perfect location, helpfull staff, big beds.

View out of the window on a park of airco'S. Noisy airco in the room. A car with rests of food from another room stayed half a day and a night before our roomdoor. This was the second time we stayed in this hotel. Probably because of end of may the room was more expensive and less worth its price.

Location, room standard

Tv did not work. Reception did not answer phone and on checl out no one asked what the stay was like so I could tell them about the tv

The staff were very attentive the rooms were clean and the breakfast was very nice

Only one bathrobe and one pair of slippers although there were two of us

the room of dulex exlent

Location

Bathrooms are too old ,small and showers don't have suffient water coming out...

the location of the hotel couldn't have been better for a shopping trip with a friend. The hotel bar had atmosphere, served nice cocktails and was good for pre and post dinner.

On arriving we were told by the lady on reception that we had booked a double room but however this, she said, was really only suitable for a single person. we asked if there were any twin rooms available and she said they had lots. we asked if we could move to a twin and she said only if we paid for it. we felt this was totally unreasonable as there were plenty of twin rooms available that wouldn't have been used that night! On looking at our double room we had to pay the extra for a twin as it was tiny and should never have been sold as a double room. However,on making a complaint on our departure, a very nice man on reception said we had been treated unfairly and refunded the extra money back.

Good London hotel in the style of what should be expected from a West End establishment. Very attentive staff and very comfortable rooms.

the only faults were some noise penetration from an adjoining room at 2am and the rather dated bathroom fittings which do need replacing asap.

The location is excellent for our purposes and the hotel is classic beautiful but faded.

I think the standard and finish is quite worn and could need an update. Also I can´t understand why they don´t have free wi-fi and when you buy internet it´s only one device to use it. That´s bad service in my opinion

The staff were attentive and professional The hotel had a good feeling about it

The location and the comfort. Have stayed at the Westbury every year for the last ten years