Western House Hotel    

Fantastic restaurant , food was great. Staff very friendly and always willing to go that "extra yard". Highly recommend the whole experience.

Style, ambience, service

Thought the service in restaurant was poor. Cold plates, delay in bringing all of main course to table. Result was different temperatures to the meal.Never offered toast at breakfast, had to ask. Poor!

Excellent setting, superb restaurant and quality of food

Lovely hotel with good food,great rooms,friendly staff and value for money,always love staying here.

The staff welcomed us like royalty. They even rang the airport to check out what time we needed to check in for our flight. The room and environment was top class, I had to keep checking I was only paying 80pd for the night

Nothing it was excellent

Very friendly staff, beautiful gardens, food was excellent, hotel itself was very plush

Staff friendly at booking in to the quality of the room. The building was impresive too.

nothing

They made me pay £34 for breakfast I never add.i only ad ceriael,if I new I dident get breakfast with our room,I wouldent of gone down for sum.would never stay here ago in over this.not happy at all

When we arrived at the hotel ten minutes before our check in time our room was not ready and we had to wait almost an hour to get our room keys. Also on our confirmation paperwork it stated that there was a bed turn-down service this did not happen.

Everything, faultless, they could not do enough, we will be going back

The interior and the surroundings in the ground

We had a quiet room which was very roomy comfortable and clean

We were on the second floor with no lifts so we had to lift our suitcases up the stairs. The hotel did however offer to take them up for us.

Everything was fine.

Nothing all fab.

Friendly staff, comfortable rooms the food.

Nothing

Excellent reception and sitting area. Immaculate and perfect for sitting and working.

Outer building looked very old fashioned (60's 70's) looks can be deceptive...interior was modern, clinical and immaculate!. Could do with a gym,

Very well appointed rooms, excellent food and service would definitely stay here again.

Wifi signal in room not great, however LAN cable provided at reception sorted the internet access issue instantly.

The attention & welcome given to us at reception .All staff were so helpful.The beautiful setting of the hotel and the cleanliness of our room. Most of all the exceptional food at the "Jockey club" where we entertained our guests.All the meals we had were a-m-a-z-i-n-g !!!!! Congratulations to Head chef Donald. Loved our stay.

We stayed in one of the Garden rooms, as the main hotel was fully booked and my one negative point was that we had to climb 2 flights of stairs.

Well appointed room. Friendliness and helpfulness of staff. Quality of food in the restaurant.

Nothing

excellent location for tourist close to Ayr would suit all ages ideal for weddings leisure sport and business trips. the staff were so helpful.

Could not fault this hotel.

It was super!!!!! Everything was sooooo good!!!

Staff were very friendly and helpful

Nothing

Clean room, Great staff, Value for money.

Hotel was nice but did not see much or get to enjoy your facilities due to a wedding taking place. This ment we could not get into the bar area for a drink or book into the restaurant because it was full.

Was not informed about the wedding taking place on this date or i would have change the date.

the rooms are fabulous [ 3rd stay] and the food is exceptional

having to leave

This hotel offered the best of a hotel stay and more. Great food and extremely nice and helpful staff.

Nothing about this hotel offended me