Westland Hotel  

Its location to Kensington Park

It ismvery old, the rooms are in need of a major renovation, our room overlooked the main road so very noisy, the beds are not bad but quite small single beds Overall, very poor, we paid $155 for the night, even booking through this site we had no discount at all, very very disappointed with the hotel and the lack of discount usually obtained via this site We booked for 2 nights but only stayed 1

Staff friendly Water Hot. Fairly Clean

Price too high

Convenient situation. cancellation policy, comfortable with adequate facilities and for London a reasonable price.

Friendly staff. Lovely food .helpful. Clean .quiet.

We had to go out for dinner. Would been nice to eat in. Shame no resteraunt

Spacious and clean rooms, nice staff and good breakfast.

Location of the Hotel for our requirements was very good

Lack of supplies for people with specific needs/;reqjuirements eg. Requested decafinated coffee in rooms which there was not, and staff would endavour to have some ready for the breakfast in the morning but was not available in the rooms to have before breakfast etc., requested this early evening, so would have to have waited until the following day.Inefficiency. Lack of certain facilities could do a lot better.

Huge, huge size rooms, really didn't expect at all, normally rooms small even in much expensive hotels. Also very private and relaxing hotel, next to the park and tub. Defenetly will back next time I'm in London.

Breakfat was freshly cooked & the waitress was very friendly.

On arrival not explained that would be asked for credit card twice once on arrival & once on departure, very confusing as seems that you have been charged twice!

The staff were very friendly and helped with directions. The breakfast was very good and the room was spacious and oldy worldy. I would go back there again.

Convenience to tube stations, and opposite Hyde Park with parking available. Friendly and helpful staff.

There was no healthy option on the breakfast menu, some fruit would have been nice.

Very elegant, quiet, spacious

Location only.

Hotel was dated. It had no bar, I also had to leave by 7.30am and breakfast wasn't served until 8am. This is the first time I have ever experienced not being able to get a full breakfast at 7am in a hotel in over 25 year of business travel. Shower water was cold in the evening, although warm the next morning. The soap dispenser was empty, there was hair in the bathroom which means the room hadn't been cleaned very well. The furnishings were poor and the decor looked like the 1970'S. Generally, this is a very poor quality hotel and it needs to have substantial investment to update the decor and also it needs to ensure that customers requirements are catered for in terms of a bar and suitable restaurant facilities.

The staff were both friendly and very helpful.

I was very disappointed about the hotel for the price it was very basic, no complimentry toilitries we had to go out straight away and buy them(because of luggage restrictions we did not bring them with us). The beds were the most uncomfortable we have ever slept in our holiday was partially ruined because we could not get a good nights sleep. The shower was antiquated and the hand rail for assisting in getting into the bath had been broken a long time this was upsetting as I had my daughter who has a disability with us and it was very hard for her to get in and out of the bath for a shower.