Best Western Westminster Hotel  

We found the staff very pleasant and helpful, with the exception of one lady on evening shift[she may have been having a bad day]. We only stayed the one night so our impression of the facilities would not be an honest one, I must say the decor was nice and clean, and from what we saw, overhaul it was a pleasant place to stay and we will definitely return.

The only moan I would have is the bed, two sections joined together and at the point of connection it peaks leaving a rather uncomfortable ridge. This would not help with any nocturnal activity that may be taking place, but on our night in question the wife had a headache. Ps. Rm 105

Although the staff and hotel room were excellent, whatever you do don't have the food! it was truly awful and I ended up sending back the evening meal and not eating, I didn't even bother going in for breakfast so can not comment on it!

parking facilities, large room

why dont the king rooms have bathrobes and slippers when the standard rooms do????

I liked the room. The bed was very comfortable and the back of the Hotel was very quiet. The location of the Hotel was perfect for the City.

I was very disappointed about the lack of a Safe Deposit Box in the room. I made this fact known to the Manager. My second criticism which is even more important was that the quality of the food deteriorated at the hotel from my previous stay last year. The food at breakfast was very basic and the tea was lukewarm and dreadful. My son and I had bar food one evening and it turned out to be a disaster. After a long wait we were presented with Lasagne and Chips and a Chicken Sandwich. The few Chips were greasy and soggy and the Lasagne was stuck to the plate. The bread in the Sandwich was not fresh. We complained about the Chips and the staff replaced them with a nice fresh portion. Rather than complain again I ate the sandwich but didn't enjoy it. As a result we didn't eat in the Hotel again for the rest of our stay.

The room was one of the best stayed in!

The large super king bed was comfortable.

We didn't get the room we booked on line. Very upsetting. All the staff said was there are no rooms left and to complete the questionnaire. The booking site needs to make it clearer that there is only one room to book with certain facilities, like rolltop bath, and you won't always get what you book and pay for.

Spending the night in what was tantamount to a ballroom by using our BestWestern upgrade card.

The astonishing difference between the attitude of staff members - from complete indifference to sublime attention.

Nice, large, recently refurbished room.

Poor heating in bathroom

Fairly comfortable.Breakfast good.

Bar/restaurant closeed at rediculous times.closed on Saturday untill 18.30.Hence could not even get a coffe on arrival afte travelling for three hours. Also closed on Sunday afternoon and unable to get a drink after a very long walk.

Our 'king size' bed was just 2 mattress pushed together

The staff was so friendly

Good access to Nottingham. Comfortable bed Reasonable price, with breakfast included Good choice at breakfast Free convenient parking

Shower head needed a clean out - there was only a dribble of water coming out of it. Room a little small, but perfectly adequate for one person. It might have been a bit of a squeeze for two though

We had a huge room nicely furnished clean and tidy, the staff were friendly and the breakfast was ok with good choice. Bus stop straight outside only takes a few minutes into city center.