Best Western Westminster Hotel  

We found the staff very pleasant and helpful, with the exception of one lady on evening shift[she may have been having a bad day]. We only stayed the one night so our impression of the facilities would not be an honest one, I must say the decor was nice and clean, and from what we saw, overhaul it was a pleasant place to stay and we will definitely return.

The only moan I would have is the bed, two sections joined together and at the point of connection it peaks leaving a rather uncomfortable ridge. This would not help with any nocturnal activity that may be taking place, but on our night in question the wife had a headache. Ps. Rm 105

Although the staff and hotel room were excellent, whatever you do don't have the food! it was truly awful and I ended up sending back the evening meal and not eating, I didn't even bother going in for breakfast so can not comment on it!

parking facilities, large room

why dont the king rooms have bathrobes and slippers when the standard rooms do????

I liked the room. The bed was very comfortable and the back of the Hotel was very quiet. The location of the Hotel was perfect for the City.

I was very disappointed about the lack of a Safe Deposit Box in the room. I made this fact known to the Manager. My second criticism which is even more important was that the quality of the food deteriorated at the hotel from my previous stay last year. The food at breakfast was very basic and the tea was lukewarm and dreadful. My son and I had bar food one evening and it turned out to be a disaster. After a long wait we were presented with Lasagne and Chips and a Chicken Sandwich. The few Chips were greasy and soggy and the Lasagne was stuck to the plate. The bread in the Sandwich was not fresh. We complained about the Chips and the staff replaced them with a nice fresh portion. Rather than complain again I ate the sandwich but didn't enjoy it. As a result we didn't eat in the Hotel again for the rest of our stay.

The room was one of the best stayed in!

The large super king bed was comfortable.

We didn't get the room we booked on line. Very upsetting. All the staff said was there are no rooms left and to complete the questionnaire. The booking site needs to make it clearer that there is only one room to book with certain facilities, like rolltop bath, and you won't always get what you book and pay for.

Spending the night in what was tantamount to a ballroom by using our BestWestern upgrade card.

The astonishing difference between the attitude of staff members - from complete indifference to sublime attention.

Nice, large, recently refurbished room.

Poor heating in bathroom

Fairly comfortable.Breakfast good.

Bar/restaurant closeed at rediculous times.closed on Saturday untill 18.30.Hence could not even get a coffe on arrival afte travelling for three hours. Also closed on Sunday afternoon and unable to get a drink after a very long walk.

Friendly staff especially in the restaurant. Good price for a city hotel.

Overall I found the hotel to be clean, comfortable beds, and the staff seemed efficient. The location was ideal for our purpose. The food was also very good.

The only thing, which was mentioned to the receptionist on leaving, the temperature was a little hot for our liking in the room. Perhaps some guests would like it to be warmer.

Fantastic on nye for price v helpful staff

The staff were very welcoming and friendly and the rooms were very well equipped, comfortable and clean