Umi  

Not too pricy, nice neighborhood and easy to travel by major attractions in London. I found Umi, a quiet hotel although I saw many young couples or group at the hotel.

Locker room too small. I hope you have refurbish most of the room with new carpets. Last few year, I was in the room with quite ruined carpet.

Nothing. It was appalling value for money.

Everything.

This place is fine for backpackers who might have had value from the three beds squashed into my attic room. And to be fair, the bedding and towels were clean but the room carpet was not and much of the hotel is grubby. At £100 without breakfast this was very poor value.

The hotel was in a good and pretty central location, only about 10-15 min removed by underground from the big shopping streets.

The room we stayed in (5th floor) was very basic, and not worth £110 per night.

The staff was very helpful and welcoming. The room (407) was of good size and comfortable. Location is excellent near tube stations and the hotel quiet.

The location only

Very small room, cleanliness level at satisfactory levels only, very old decoration in the rooms, and finally, no ease in paying off the bill! Tried to give the whole amount of money for the 3 nights I would stay in cash when I arrived but they wouldn't accept it!!! It's the first time I've been to a hotel where I tell them to pay the whole amount from the first day and they don"t accept it!!! What's the point there, I really don't get it...

Close to a range of good restaurants, friendly staff, reasonable price for the area.

Towels and sheets were not spotless, windows cannot be opened widely making it hard to get some fresh air in the room (may be a problem during summer), noise from the street as I was on the first floor and early delivery of dairy and other products happens through the hotel main door.

The location, the breakfast

Certain members of the staff were not very polite.

Checked-in in the evening and the staff were fantastic. Checked out in the morning and the staff were rude and just seemed like that they really didn't want to be there.

Stayed for 2 nights. First night was great but 2nd night not so. Toilet didn't work (different room).

Location was really good & convenient. Shops, trains, buses, bike hire, Kensington gardens & palace all within walking distance. Breakfast was really good with good selection for cooked or continental breakfast, restaurant nice too. Just ensure you have breakfast included in the price, otherwise can be pricey. Luggage storage was free & hotel lobby had comfortable waiting areas with Internet (at a cost).

They told us English breakfast was included when we checked in, then tried to charge us for it when we left. One staff member was understanding about it, one told us we had a 'choice' of whether we wanted to pay for it, we weren't 'obligated' but of course we said we weren't going to pay for something we were told was 'free' (!) so she told us we couldn't really complain because we got a free breakfast! Also, housekeeping came into our room twice while we were still asleep, once at 7am & 9am, even though check out wasn't until 11am. The room was fine, old and tired but still fine & good for a place to sleep. Shower alcove wasn't clean, still shaving hair from previous guest on the walls! Water pressure & temp was good though. Wifi & Internet cost £1 per 20min. All in all was good for the location & a fine place to sleep, just don't expect more & it will be fine.

Friendly staff, reasonable price and clean.

The staff are excellent and a very good location. For those reasons I would stay again.

The hotel markets itself as green and environmentally friendly but I am not sure. It simply needs some diy attention in areas eg stop leaks etc The carpets in the hotel are crying out for proper professional cleaning to remove the multiple stains over the years. A little TLC and possibly not much investment could turn this hotel into an oasis in bayswater.