A hellish weekend Leisure stay. Tricked by the Great reviews. The review scores are for the whole facility, meals etc not the Hotel accommoration.
If I'd filtered the Hotel reviews I would have gone elsewhere.
Hotel rooms are built in the roof space above the function rooms, so be sure to despise the music and vibration till midnight. These two things should not co exists.... Ever!. When complaining no one answered the phone so had to dress and find someone. Manager did not offer an alternative room, just that the music ends at 12.
It is of timber construction so all staircases and corridors creak when people walk along them.
All doors and fire-doors are .set to slam, so party goers staying there slam 8 doors every time someone visits their room. So even after the disco ends, we had the slaming doors till 2:30am then the paper thin walls meant I could hear giggling till 3am, and wait for it... Awaken by Bowel movements at 7am. I kept getting freaked out when our neighbours got in and out of bed, as my headboard and bed side lamp would rattle, so had interrupted sleep.
Asked to see the rand shown to Reception on the morning, no answer, so had to get dressed and find someone, asked to see the duty manager at 730 a.m. to find out they get in at 0830 on Sundays, the pro shop manager made a call, heard the story and let is leave before breakfast without checking out.
I also sent an email of pictures of odd stains on the purple upholstery and asked the manager call me to discuss the stay.
A voicemail was left on Tuesday for me asking I call then, but I was still angry with them. They haven't called again.
Leaving with a refund