White Hart Hotel  

What I liked about the white hart hotel was the manager when we arrived was very helpful , the view from our front window onto the town below was good, and the mattress was very comfortable , often hotel matresses are too hard but that one was very comfy.

There is far more that we didnt like about the hotel . firstly the room was very very dark , was unable to see to do makeup or hair , used the bathroom to do my makeup but insufficient surfaces to put make up bag down and that wasnt good when doing my hair as hair dryer and plug for curling tongs was on the other side of the suite,the room needs a central main light, the main problem was the bed , whether there was a bolt or something missing from underneath but everytime one of us moved the bed squeaked loudly , hence waking us up again , we were a group of 8 (3 rooms booked the other 2 couples were booked into the newer part of the hotel and were satisfied with there rooms)we were in room 29 and in the old part of the hotel , I appreciate the floor creaking and even being unlevel but I dont accept the state of the bed . when we were in the bar ordering our meals 4 were ordered and the staff were told that we were a group of 8 and could we have all the meals together , we were told that would be ok. We then ordered the next 4 meals , told them it was a group order , 10 minutes later the first 4 meals arrived so they had almost finished there meals when the last 4 arrived we found that unacceptable .I did fill in the form left in our room explaining these problems but have had no response.

The breakfast was a pleasant surprise , Eggs Benedict were very good , The receptionists were attentive , pleasant waiting staff too

The room had no heating and was freezing , we had to go to reception to get an electric heater, which they brought up quite quickly. If you had a mobility problem the stairs are quite strange.

Friendliness of staff. Quality of food and overall ambience of the hotel. There was one error in your quotation. You said that breakfast was not included in the price. It was.

It was a very welcoming friendly Hotel. We enjoyed our stay very much.

nice staff good location in the centre of town. Food good value.

If you have a walking problem the stairs are very steep and the room was very uneven.But a lovely quaint hotel.

Nice friendly comfortable old fashioned style hotel.

Both me and my partner were very impressed with how helpful and polite the staff that we interacted with were. We stayed in the Cressing suite and were particularly impressed with both the cleanliness of the room and the decorating. We both thoroughly enjoyed our night and already have recommended it to friends and family. It's a shame that the location is in a high street because a nice view would have just been the icing on the cake. However, this cannot be helped and did not make our stay any less enjoyable.

Friendly staff. Reasonably quiet. Bed comfortable.

Room bitterly cold (hotel heating not working). After pointing this out I was given a convection heater for the room, so the issue was resolved (eventually). Payment software at front desk was broken so I had to pay by cash. Food served was lukewarm.

Only its in the town.but lots of hassle with parking..have stayed in some b n b inbraintree but white hart bathroom has old towels.very old bath plastic mats and it smells.bedroom windows too old and room is smelly. Sorry for saying what I experienced that night.but the waiters and bar man were exellent.thumb up for them.....

Maintenance and cleannes is very very poor to the point not to come back again and not to recommend to friends or family.i am sorry to say this but thats what I saw.

Friendly staff, great breakfast

The staff were friendly and caring. The breakfasts were excellent. The bed was comfortable.

I didn't like all the stairs they were on so many different levels. I know it was a listed building and so couldn't have a lift but I found this very hard on my knees and legs, and in some places there wasn' t a hand rails to hold on to. For young people this wouldn't be a problem, I suppose, but I found it difficult. This was an' olde worlde ' inn so had to be kept in character. I think for older people this should be mentioned in your review.

nice hotel, nice room shame about the breakfast, definately not up to scratch, would stay at hotel again but not have the breakfast.

Staff very nice

The room was dirty windows had not been washed shower head had black slime dripping from it carpet and curtains were ripped and dirty