Best Western White Horse Hotel

Very clean, friendly staff, rooms clean and comfy

Very efficient,friendly,and welcoming Staff.The Self Service Breakfast was fresh and nourishing,with pleasent,attentive service.Well Done

Having read some of the previous guest's comments I was a bit optimistic in making a reservation but decided to take the plunge, judge for myself & as a precaution, booked the (Deluxe QUALITY Room) Front car-park was full so parked in Main parking area, across a dark, mud dirt track accompanied with a few slabs I hulled my suitcases into the hotel. Staff appeared dull like the décor, bedroom contained 3 beds (1 of them blocked the Fire Escape!) all were covered with plain white sheets, the rest of the room was Outdated & Grubby, found the oldest hairdryer which was broken as air escaped thru the hosepipe, 4 channels on TV. Complained to reception & got nowhere as if they expected my call. Hotel from Hell.....Yes!! 3 Star.....NO!!!

Having read some of the previous guest's comments I was a bit optimistic in making a reservation but took the plunge to judge for myself. As a precaution I booked the (Deluxe QUALITY Room) upon arrival the front car-park was full so parked in Main parking area, across a dark, muddy dirt track accompanied with a few slabs so I hulled my suitcases into the hotel. Staff appeared as dull as the décor. My room contained 3 beds of which 1 of them blocked the Fire Escape! All were covered by white sheets, rest of the room was outdated & grubby! Called reception & complained to be told this was the last Deluxe room available. If you’re looking for 1 star hotel this is it, hotel looked 40 years since last decorated, hairdryer in bathroom failed

The staff were excellent being very friendly and helpful. Room was comfortable and clean. Evening meal was well presented and excellent value for money. Excellent all round.

Accessible & friendly

Bathroom fan etc a little noisy. Some areas ned a makeover

The phone would not work so i could not dial out and had to go to reception to have the calls transfered to my room, i did not receive the paper i ordered, the sink unit was leaking with a plastic bottle underneath and, i could not empty the water out and i did not receive the alarm call

It was probably the worst hotel I have stayed in Britain, location was poor, room very dated and awful! I guess even though the rates were really cheap, it's not worth it! With 10 pounds on top of the rate you could get a 4 star in Derry.

Breakfast was as bad as it gets, if you can even call it a breakfast, toilet/shower were minging.... revolting really

excellent food friendly staff and very relaxing

Bar staff was the worst I've ever come across!! Would be unemployed elsewhere. Reception staff ok

Shower was terrible in room, fire exit in room was padlocked!!!!! General bathroom conditions were very poor.

The staff was very nice, the room was spacious and clean. There was also the use of the swimming pool which was great. We also went to the restaurant, a bit expensive as a hotel usually is, but the food was great!

I didn't like the Jacuzzi. It was included in a corner of the swimming pool and the bubbles weren't very strong. It is located close to the airport, so a bit far from the city, but if you have a car like we did it is no problem.

The reason for our break was to relax and we found it the ideal spot to do so. The restaurant was fantastic. We were both very pleased with our meals.

We thought the hotel was fantastic

The comfort off the rooms and also the breakfast and the staff they were so nice.