The White Hart Hotel  

central location, comfortable room

Smell of cooking from the Sunday restaurant

Excellent staff - in reception and in the restuarant

friendly staff

Friendly courteous staff . Comfortable room and lounge facility

historic building and locaton

Beautiful place. Needs to be seen

Overall very good. Hotel wants up dating and painting

excellent location in medieval part of town. Very nice lay-out and quiet rooms at rear of the hotel. Good food and efficient service.

problematic toilet flushing, needs fixing.

We enjoyed our stay of three nights, good room good service, brilliant location and good choice of food.

Why use cheap sausages when local butchers will no doubt supply real quality from locally farmed animals

Great location minutes from Cathdral. Friendly helpful reception staff.

Very tight parking, although staff were very helpful & found me a parking space & parked car for me even though it was pouring with rain. Very disappointed with breakfast. Not a lot of choice on buffet table & yoghurt served from the large supermarket pots didn't impress me. Either use individual pots or dispense into serving containers! Also, waitress took order for cooked breakfast & brought it to table before we had even started to eat our cereals so she had to take it away & keep it warm.

The location was excellent - right in the middle of town and the staff were all very polite and friendly. Breakfast was very good.

The bedroom was a bit dusty and neglected looking (to be fair, after mentioning this it was cleaned beautifully!)

Great staff, good service. Nice and quiet. Good breakfast. Would stay again..

Brakefast

walking from restaurant / reception to external room, climbing metal staircase.Vibration caused by machinery somewhere in the building

A nice relaxed feeling about the area & hotel

Parking was a bit tight

Beautiful building in good location, nice breakfast. Clean and comfortable room. Good value The hotel manager acknowledged the problem with our booking and took appropriate action.

Our booking was not picked up so we had to stay in the sister hotel across the road - much smaller room and anxiety about what would have happened if we had come late at night

Room was clean and breakfast was very nice.

We were in room 8 and my daughter and myself were freezing cold all night the radiator was on but no way was it adequate for the size of the room. We also had to park in the square by the crown pub and had to pay for parking as no space at the White Hart.

Great breakfast and very welcoming waitress

All feels a bit tired. Faint smell of old cooking.

Staff were excellent and breakfast was superb

paper thin walls and I could hear the man next door snoring all night long! plus noisy central heating

Excellent staff

Slight problem with parking--no room--though it was sorted out by (?)manageress/

Best thing about the White Hart is the location, within walking distance of the Cathedral and local amenities.

Previous reviews have mentioned a number of issues, namely car parking which is in a rear courtyard and is very tight/limited. One previous reviewer stated a 2 star property charging 4 star prices, I think this describes it accurately as the whole of the property is tired and needs a total revamp. On the hotel website states 15 refurbished rooms, would question when the refurbishment is due to take place. Number of minor problems that are indicative of the hotel, lots of light bulbs not working in various locations including the rear yard/car parking area and next to the slippery wooden ramp giving access to the lower ground floor rooms in the rear stable block.

Very convenient for visiting Grandson at Wells School. Close to all required amenities for such a visit. Welcome is always warm and staff very courteous and helpful. Room very clean and comfortable with exception of comment made below

Small criticism in that shower head was very grimy and some moulding in the shower cubicle itself

we were in room 2 , both excessively noisy and smelly from the kitchen underneath. I could hear the kitchen staffs conversations!! We only stayed one night, i would not have stayed in that room another night!! However , i hope the other rooms were better ,although i have no experience of this

right in the heart of wells

room we stayed in needs renovating,poor bathroom

Excellent location and good staff

Parking difficult but hotel provision adequate

Staff were excellent. We had a problem with the shower in our room and we were moved to a new room with no fuss. Everybody we met was both professional and friendly. The breakfast was good quality.

The White Hart was a convienant location for us to visit our son who lives in Wells

we felt the decoration in the hotel room was a bit dated and although clean the shower room could do with updating ie the carpet on the floor has passed its best. There was also little choice for the breakfast (no fish option)