Mercure White Hart Salisbury

Lovely rooms, good value for monet

A little hot in the evening and the windows didnt stay open

The location was terrific and the hotel, even though old and historic, looked as if it had recently been refurbished which was nice. Smallish but tasteful room.

The plug in our tub was broken and even though we asked twice for it to be repaired over the course of 3 days, it wasn't. This meant that when my wife was taking a bath the overflow valve didn't work properly and leaked into the bar downstairs!

Very friendly, warm atmosphere; very comfortable, bit of luxury, good position. Excellent breakfast and late check-out appreciated.

Fire alarm went off at 3am and we all fell out into the car park for half hour - luckily it was a warm night for lst Nov. It went off again, just as we were going to sleep!! However, on checking out, reception readily agreed that breakfast would be complimentary.

We stayed at the White Hart because of its location in the centre of Salisbury to be near the Cathedral where we had an exhibition. The breakfast was good but we did not have dinner so we cannot comment on that.

My wife complained that there was no shower cap in the bathroom otherwise it was fine. Your lobby area is beginning to look a bit tired - crumpled cushions etc.

Room comfortable enough. Carpets need replacing.

Overpriced dining and not good service. Breakfast not included in price.

i liked the courtyard garden

As breakfast was not included in our tariff we requested tea and toast each morning. No member of staff informed us we would be billed for the full breakfast and consequently we paid £27.00 each day for a cup of tea and a piece of toast.

Breakfast room was pleasant and the breakfasts too. The internal decoration and maintenance was very good.

1. Our room, on the second floor, was hot and stuffy. The cheap fan in the room was too noisy to use. The window didn't open fully and in any case couldn't be kept open because of the traffic noise. 2. A dangerous step on the top corridor caused an elderly gentleman, who walked with a stick, to fall. 3. We were awoken at midnight on our first night by a fire alarm. Two members of staff told us that the alarm was set off by toast burning in the kitchen. No apology was offered. 4. We tried to have tea in the garden, but there was no service.

convenient for town.

breakfast service poor. no plates, food not ready. could of been a lot better

location to cathedral, parking, pleasant reception areas, excellent bathroom

The room - seriously this was a single room and as such would have been adequate. The bed was wedged up a wall, leavng me to sleep balanced on the edge. On arrival the receptionist seemed perturbed that (internet booking) we had a 'preferential rate'. This translated to 'put them in our worst room'. False economy it gives a poor first impression of the Mercure hotel group & we travel a lot. We reported the noisy air conditioning, regretably essential due to proximity oif window to kitchen fans.

Reception staff very helpful - we had to change room.

Hot, noisy small room. Had to upgrade. Breakfast service poor.

Hotel is in central Salisbury.Has its own cap park which is great in this city. A lounge comfortable lounge area in reception

good room

It was very hot and nosy from the street. There is no air conditining only a fan. It was 30 degr.C during that night.

We have stayed here several times before under different owners, it keeps improving.It is in such a good location.