The White Hart Hotel  

I booked a twin room and was allocated a double with a very small bed. Upon complaining I was informed that the hotel was booked up but they would provide an extra bed for the room. This extra bed can only be described as a camp bed with a metal frame and not much more, the most uncomfortable bed I have ever had the misfortune to sleep in. A terrible night with little sleep and still had to pay the full price for the privilege, disgraceful.

The food in the restaurant for evening meal and breakfast were excellent. Also the location of train station / bus stops to the hotel are within easy walking distance. Free parking is also a bonus.

I have stayed in this particular hotel before and have no previous problems and had recommended it to friends. However on this occassion when booking in was told there were no twin rooms available even though I had requested it at the time of booking. We were told that a request wasn't a guarantee of getting the room we wanted. The staff offered us a twin room eventually after refusing a double with a z-bed. Secondly we reserved a table in the restaurant which we were told last orders were at 9.45pm.We arrived 30 mins early( 9pm) for our meal. When asking for the dessert menu were told the kitchen had already closed even though we had mentioned we wanted a dessert when ordering our main meal. The half board meal should have been two courses. Even though the staff offered us alternatives we were disappointed with the problems we had for just one nights stay..

Convenient to Twickenham

Breakfast

Very quiet comfortable room and good food

Excellent location and good car parking facilities (free!) Friendly and very helpful staff. Would stay there again.

Our room had the smallest double bed I have ever slept in. Next time I will ask for two singles or upgrade to one of thier speciality rooms.

lively friendly reception and bar area.

There was no receipt or written record of bar charges.

Personnel very kind. Bar/restaurant very pleasant. Good position to visit London. Parking excellent.

The heating/conditioning system is performed by a fan ventilation system which is very noisy and prevent to be used during the sleepping time.

Excellent location with secure parking. Easy to get into the city but also good shops locally. Plenty to see and do within easy walking distance or short car journey.

Would have preferred King size bed instead of Queen but room very clean and provided everything we needed, even an iron and ironing board! Well done White Hart we will definitely be coming again in the spring.

it is convenient to the shopping center and excellent for people who come by car

Rob at the front desk was the consumate professional. Delivered all the information about the hotel and ther surrounding area clearly when we checked in. Organised Taxi's for us & when the hotel had stopped serving food was able to organise something to eat for us. The Eggs Benedict was delicious.

The hotel is ideally situated for a weekend break to include wonderful shopping centre and visit to Hampton Court. Staff very helpful and friendly. Our heating did not work and they had not hesitation is moving us and upgrading us to another room. Food was excellent.

The food and location

The noisy heating in the room