Mercure White Horse Dorking  

Friendly staff

Bathroom needed some TLC. Shower head sprayed over enclosure an ongoing problem as the wood had rotted away round the bath as a result.

Its location. Center of town. Easy to get to train station.

Decor needs updating, particular improvements needed in the bathroom. Didn't like being charged for internet.

The front of house staff were very helpful during our stay, the rooms were well presented and location is perfect if you fancy a stroll around the town to do some shopping!

Good location, good buffet breakfast, very warm and well equipped rooms.

Bar could have had more atmosphere and some cask ales, as it is a nice area.

Charming place (make sure you stay in the old building), like time-travel to the 50s.

Staff very helpful

Bedsheets clean but had fungal and other marks Which is not acceptable

Location and price were good,staff poor on phone but helpful at hotel.Rooms a bit tired.

It is centrally situated in Dorking ( a small town), and has good access the Surrey countryside. Also, good train links to London and Guildford etc. Dorking has some excellent eating out restaurants, so maybe that is why the White Horse seemed quiet.

Pricing of food and drink over the top especially as eating out in Dorking is so good. Room service was not up to scratch and had to ask 2 days running for extra towells and shampoo. Booked a room with walk in shower as a requirement and this was confirmed on order. Hotel has NO ROOMS with walk in showers!!!

I asked for a quiet room and was given one of the garden rooms. It was quiet, extremely comfortable and very clean. The staff were very helpful and pleasant. Generally I saw the same staff around all week and as a single female traveller I found their friendliness was supportive without being intrusive. The location is ideal being in the centre of the town and parking was plentiful which is not always the case for a town centre hotel.

For a 4 night business stay I found the menu quite limited and not enough mid price range meals. For example I ordered the lamb rump for £17.95 and I was advised to purchase a potatoe and a veg as side orders. The waiter was correct as the meat came with a couple of shallot croquettes. The meat was excellent but the meal ended up costing me over £25. I appreciate you can eat in the bar but on the whole the same food is available in the restaurant. I would stay at this hotel again but probably would not eat there every night. One other point to make is that unlike some other hotels in the area they charge for wifi.

I thought the decor was very inkeeping with the age of the hotel and very cosy. We booked the hotel because it was near to Denbies Vineyard so we caught the bus there and walked back

The staff were very friendly and the hotel was very central for excellent restaurants and pub. I would recommend this hotel to friends.

pretty location , good comfortable room

bit far to drive from Gatwick -was under the impression that it was closer, but it was a pretty drive