White Swan Hotel  

Central location. Interesting decor. Good staff

Lack of lift. Internet booking service made booking on wrong dates. Breakfast lacked "continental" items and cooked breakfast was kept warm too long.

My husband and I enjoyed our break at the White Swan. The room was very comfortable and the staff pleasant and helpful. The location was excellent because we wanted to visit Alnwick Gardens.

The only fault was the service in the Bistro. In catering for large parties, private guests like my husband and myself had to wait a long time for our evening meal.

Very convenient and suited our needs

No lift

Warm welcome, beautiful dining room,good location. One room up-graded at no extra cost because hotel full. Up-graded room was very pleasant.

I thought that it was over-priced, especially the twin room on thie second floor. It was not large and formed part of the escape route in the event of fire. People seeking an emergency exit were directed through the room.

Excellent location and lovely decor. Room was very nice and very clean.

The food was awful. Service in the restaurant was very poor.

Very friendly staff, good clean room and excellent evening meal in the Bistro Restaurant

Cooked breakfast was very poor quality. As far as I could tell the black pudding was uncooked.

the location is excellent, the room was comfortable with nice bed , the dining room with its paneling from the RMS Olympic was a lovely part of the building . Staff were friendly and helpful and we felt at home .

The whole hotel could do with some redecoration, the arrangement of chairs in the front hall gave the impression of an old peoples home and the character of such an historic coaching inn was sadly missing under the bland decor . The breakfasts were variable in quality , and service on our first morning was very pressed with lots of guests waiting for extended periods to be served cold toast ( at least I know we were) , so some review of why this service problem happened would help, as staff were clearly embarrassed and very apologetic- I assume this was unusual . , as on other days service was fine. we did get some bacon cooked in burnt fat which was unappetizing, and on one day fried eggs where the white was undercooked. Not serious enough issues to make a public fuss , but disappointing .

Smart comfortable hotel

Hotel food was nice but could have been warmer.

We stayed at the White Swan recently due to attending a wedding at Alnwick Gardens. The location was just perfect - a short walk away. The staff were very friendly and helpful. The room was very comfortable and the self service style breakfast was very enjoyable. I am sure we will return to the White Swan as its location is excellent for a trip to the northumberland coast.

Staff very friendly and eager to please. Central location. Walking distance for Alnwick gardens etc

Room very small. Tv very old and only had 3 channels (had not gone digital).

Very helpful and accommodating staff.

The staff were polite and very helpful, the room was good value for the proce. The decor is clean and fitting. The dining room is an absolute delight and made our stay even more enjoyable.

The only downside - choclate icecream does not go with sticky toffee pudding - come on chef couldn't you have managed creme anglaise.

Staff very friendly and made us feel very welcome especially reception and bar staff. We had an evening meal in the bistro which was lovely and very reasonably priced.room clean and warm and would definitely recommend this hotel to friends.The Olympic dining room was beautiful and we had our breakfast in here which was really good and was also included in with the price of our room. I cannot recommend this hotel enough and will be definitely staying again . Thank you to all the staff .