Britannia Hotel Wigan  

the way staff made you feel welcome and the help and information they gave .

Basic but clean hotel.

Room dirty and had unpleasant smell. Booked double room but given twin bed room. Beds only 2' 6" wide. Public areas very shabby and unwelcoming. Exterior shabby and unwelcoming. Dinner menu not displayed. Staff had no knowledge of vegaterian option.

Double room - 2 single beds connected, room was stiflingly hot and noisy from machinery and generators outside. Bar staff happily swearing to each other in front of customers, reception staff uninterested, didn't bother to ask about our stay on checkout.

Cheap

Price and helpfull staf

We chose this hotel as it was convenient for a weekend break and was close to Haydock Park where we went racing on the Saturday. The hotel room was comfortable, clean and suited our purposes. The general areas and corridors of the hotel were also clean and well maintained. Reception staff attentive and greeted us well. Available Parking outside at hotel also a bonus these days.

Major disappointment for weekend break was the food and bar and restaurant staff. In the evening we just wished to stay in hotel and have a meal and a drink. Went down to restaurant about 7.30pm, plenty seats available. Only food on was a carvery, no other choice. No A la carte choice. very surprising. Only 2 Starters vaialble Soup or salad.Carvery had only Gammon as a meat choice. Neither of us like gammon much. Take it or leave it was the staff attitude. Offered a bar meal option. Slightly more choice. So went into bar and ordered pasta with tomato and basil and garlic bread. Pasta came cold. Garlic bread burnt. not slightly mind it was black. SEnt pasta back. Came back reheated in a microwave and soggy. Had already paid for all this. Couldnt eat it. Told staff. Seemed not bothered and said they would tell the chef. Last we heard from them. Went to our room at 9.00 diosappointed as didnt want to go out to find anywhere else.

The morning breakfast staff particularly helpful. The room warm and the bed comfy. Britannia hotels are always excellent value for money and the Wigan hotel kept it's reputation.

I wanted a comfortable base to return to after working during the day. It provided a comfortable, warm room with good bath/shower and tea/coffee making facilities. This was all I really required. It was good to know that the restaurant, bar and spa facilities were there if I needed them but I didn't require them on this stay. The people in the next room were very noisy at 11.30pm before going out and at 4.30am when they returned. Polite notices requesting guests to be considerate toward others would be appreciated by all. Overall the hotel provided what I needed and I would stay there again. If you are going to upgrade anything, start with the televisions.

Only staff who were as helpful as could be, hotel a big disappointment!

I was extremely disappointed as no heating in bedrooms during the day, though communal rooms where staff were always warm. Had to spend time in reception area and bar just to keep warm when temperatures in January were below zero! No hot water in room at all not in the evening or morning resulting in very cold shower. I was there due to a hospital visit and as solo traveller usually spend lots of time in my room! Was not comfortable in bar where I was the only woman just to keep warm and eat as could not enjoy room service, never experienced this before in any other hotel and I travel a lot both for business and leisure. Would never stay there again. Decor tired! Very disappointed. Clearly just a hotel for business people who would spend most of the day in a warm conference room. Not recommended for families!

more selection of food, bar meals arent my favourite.

poor selection of bar meals

Decent breakfast, warm clean rooms, good staff

Wireless broadband is useless, very limited reach into hotel rooms with availability only gauranteed in public area. However even in the public area it was unusable. Don't believe you'll be able to work from the hotel via wireless, you will not!! The hot water in the shower was literally scaldingly hot, don't leave children alone with this!!!

Location & breakfast are good.

Reception was totally disinterested in their work and was hell bent on ignoring me in favour of discussing the previous night's encounters. The ice on the car park was treacherous. If it wasn't so boring I'd say it was gloomy.

Very helpful staff and good general overall stay