Britannia Hotel Wigan  

Its location and quietness.

Breakfast chaotic. No-one to check you in find you a table. Tasteless bacon, scrambled egg, coffee. All tinned fruit.

I liked the price upon booking the room. It was £29 for a one night stay midweek.

The hotel was old and outdated, poor decoration, cracked sink in the bathroom. I checked out early at 05:45 and had to search the hotel for a member of staff to check me out and was then told the system was down.

Friendly welcome and location very near to the m6

There was nothing to really "not like" It was good value for money. On principle I like the quoted cost to be what I pay to the hotel reception. Please make your website clearly state any "add-ons" on arrival.....it was only £2-00 but there's no need to hide it in the terms and conditions.

I liked leaving the best about my stay at this hotel.

We didn't like having to sleep in a bed that had a broken base. We didn't like being unable to get anything to eat after 9.30pm. We didn't like not getting a response to our complaint from the Hotel's head office or customer services.

Reasonable breakfast and parking was ok.

On arrival was asked how I wanted to pay and was told a charge of £2 would apply for payment on credit card so I say I would pay on debit card and the charge would still apply!!! I am sure in some obscure small print it says somewhere that a £2 charge applies to pay any other way than cash but certainly not clear. I use booking.com a lot and have never experienced this before.

Staff very helpful/food good

Hotel dated/mattress could feel the springs/toilet seat loose/sink cracked

Absolutely disgusting!! , gave me a smoking room on bottom floor, when I don't smoke and neither does my partner, there was an ashtray on the window cil full of fag ash and ends!! Bathroom was disgusting with hairs in the bottom of the bath! Would not reccomend here, I previously read the reviews and there was mixed opinions, so I thought I'd try it, but should of listened to be honest !! I was charged £2 for using my card which I wasn't told about! And charged extra for checking out late after I'd asked for a late check out when it was booked!!! The staff where rude and I'll mannered !! I honestly wish I hadn't have stayed!!!

Very good quality of hotel for the booking price

On arrival the staff were very friendly and helpful. The room was ok but the ceiling in the bathroom was covered in mould and the tiles could have done with a good clean. The food in the restraunt-Not brilliant !! Veg lovely but the chicken felt like it was a couple of day old!!. Breakfast - well if you like a good walk round the restruant first thing in the morning your in for a treat!! its all over the place surely a little re arranging could be in order !! The whole Hotel felt like it needed a good face lift the carpets were stained in all areas the windows in the main area you couldnt see out of. Its such a shame as there are a look of hotels around the same area and unfortunalty for the Britannia the Premier Inn looked a lot more appealing!! Sorry Britannia pull it together it could be great.

Ideally placed for the motorway, and a reasonable price.

Constant droning noise through the night from some sort of electrical equipment made sleeping difficult.

more selection of food, bar meals arent my favourite.

poor selection of bar meals

Decent breakfast, warm clean rooms, good staff

Wireless broadband is useless, very limited reach into hotel rooms with availability only gauranteed in public area. However even in the public area it was unusable. Don't believe you'll be able to work from the hotel via wireless, you will not!! The hot water in the shower was literally scaldingly hot, don't leave children alone with this!!!