Britannia Hotel Wigan  

the way staff made you feel welcome and the help and information they gave .

Staff very helpful/food good

Hotel dated/mattress could feel the springs/toilet seat loose/sink cracked

This is a basic hotel which is reasonably comfortable, with clean rooms that the traveller or visitor needing to keep an eye on budgets will find meet their requirements. We had a peaceful night and a traditional buffet style breakfast in the morning with cereals and cooked eggs suasage and tomato.

It is not a case here of disliking elements of the hotel as appreciating that some parts of it are ready for redecorating/refurbishment. Having said that the hotel remains good value for money

The breakfast was good although the coffee was instant not real coffee or even nescafe!

It was very tired, needed lots of updating, not very clean and not very modern. Also there was an extra charge to residents to use the pool or gym facilities.

Friendly welcome and location very near to the m6

There was nothing to really "not like" It was good value for money. On principle I like the quoted cost to be what I pay to the hotel reception. Please make your website clearly state any "add-ons" on arrival.....it was only £2-00 but there's no need to hide it in the terms and conditions.

I liked leaving the best about my stay at this hotel.

We didn't like having to sleep in a bed that had a broken base. We didn't like being unable to get anything to eat after 9.30pm. We didn't like not getting a response to our complaint from the Hotel's head office or customer services.

Reasonable breakfast and parking was ok.

On arrival was asked how I wanted to pay and was told a charge of £2 would apply for payment on credit card so I say I would pay on debit card and the charge would still apply!!! I am sure in some obscure small print it says somewhere that a £2 charge applies to pay any other way than cash but certainly not clear. I use booking.com a lot and have never experienced this before.

To be honest we didn't rate it at all and will never stay in one again. The accommodation was very dated, wall paper flaking off the walls, uncomfortable beds, mould in between the tiles in the bathroom and very poor service in the restaurant.

The bar area was shabby & not well set out. The food was poor with not much choice. The beer was flat , I think this was due to bad cellar management. Also there was no music or atmosphere. Twice I had 2 go and find staff to man the bar.

Location & breakfast are good.

Reception was totally disinterested in their work and was hell bent on ignoring me in favour of discussing the previous night's encounters. The ice on the car park was treacherous. If it wasn't so boring I'd say it was gloomy.

Very helpful staff and good general overall stay

Value for money. It is very hard to think of what could be done to improve the hotel in its price range.It was quiet and lots of hot water. Controlled parking i.e. barriers would be a good improvement.

Relaxed easy going atmosphere, very spacious room, good on site bar. Ability to order take away food. Excellent & ample parking spaces.