The duty manager who rustled us up some sandwiches after we had been mis-informed that the Brasserie was still open at 9:30pm. The outside of the building is very promising.
The receptionist when we arrived was on the phone, and ignored us for 10 minutes. Another member of staff appeared at the reception desk - looked something up and wrote it down, and left without speaking to us. The receptionist, when off the phone, was fairly abrupt - the fact that we were late for a wedding reception had no impact. The room we had had a double and a single bed - we would have much preferred a king size, which is fairly standard for £115 a night! The room smelt strongly of chemical air feshenner. The cistern was broken - there was a shoddy DIY fix, whihc meant that I had to remove the (already cracked) cistern lid and control the filler flow, to stop it draining all night (this was at midnight, after I had become sick of listenning to it). The bathroom is basic, with no attention to detail - eg. bottom of mirror discoloured. There was a pair of trousers abandonned in the wardrobe, which makes you question how well it was cleaned. The curtains are just for decoration, pointless. The heating was on all night, making sleeping difficult. in the bar in the evening the wine was drinkable, but overpriced. There was no food after 9:30 (though the duty manager, who was the only really customer service oriented member of staff we met kindly organised some sandwiches). The breakfast was cold and very ordinary, the coffee undrinkable. The receptionist who checked us out had the courtesy to ask if everything was alright - but was clearly disinterested in our response - which was polite, but not praise. The effect of this was not that he was polite, but frankly, that he couldn't care less. £115 seems very expensive for this experience. Oh, and the Christmas decorations are quite tacky for the style of building, which could be stunning.