Willoughby House Hotel & Apartments  

Nice hotel

I didn't get the bedroom that I have booked. I have chosen a lovely big room with high ceiling, cornicing and fire place and been offer one with such low ceiling that my boyfriend bang his head few times, not much charm and no fireplace. Was disappointed, been given another one but it wasn't what I came for. They tell me that it was a problem with the picture of bedroom on the website and that it has been changed. Have checked few days later, it is still the same picture. Not reliable.

Location and lovely breakfast

Nothing

Very comfortable hotel only 5 minutes stroll to restaurants, shops and bus station. Really helpful and friendly staff. Probably the best breakfast in 4weeks of travel round UK. Definitely recommended.

We liked everything about the Willoughby - the room, the staff, the breakfast, the loyalty bar.. Could not fault anything!

Nothing - everything was superb!

The staff were attentive and friendly at all times. The rooms were comfortable and relaxing. The breakfast was delicious and the quality of the food was first class.

I would have preferred a larger bathroom as ours felt a little cramped.

Lovely people and accomodating staff. Nice, comfortable room. Breakfast was really good.

Breakfast

The Bed The Shower and the PRICE

Friendly and comfortable. Lovely owners. Excellent breakfast

Excellent friendly staff, great location with easy parking. Wonderful Breakfast with lots of fresh local produce!

The staff were very friendly and nothing was any trouble. This is a house and you feel at home. The location was great, just a short stroll to the town.

Could the check out time be 12 noon?

Greeting on arrival. Breakfast plentiful and cooked breakfast was piping hot. Room was very spacious and elegant. Loved the hotel. 5stars

Nothing

The Hotel was very Grand but welcoming. It was in a perfect location right in Montpelier and a short stroll into town. The owners were really lovely....and the breakfast and service fabulous. We sat in a bay window with a fab view playing eye spy with my 7 year old. The orange juice was freshly squeezed and as soon as anything was taken it was swiftly replenished. I would definetly recommend it just to see the fabulous brass and mahogany bannisters!! Excellent....and the bed was really comfortable!!

Thanks to booking.com we got a great deal and stayed in the hotel's superior suite. This was located downstairs in the original reception rooms which mean both the room and the bathroom were very spacious and elegant. There was also a second bedroom which we didn't use but would make the suite attractive to a family. The breakfasts were delicious, cooked individually there and then - no sense of keeping food warm! The service was excellent. It was a terrific break, booked at the last minute and thoroughly enjoyable. The Aubergine is an excellent French Restaurant just down the road.

There is no restaurant serving evening meals. This wasn't a problem for us but it might put some people off...that'd be a mistake as it's a lovely place to stay and there is a wide choice of restaurants very nearby.

Friendly owners.Beatiful building, lovely rooms with original features. Delicious Cotswold breakfast.

The hotel location is excellent and 5-10 mins walk into Cheltenham High Street. The staff were very friendly and helpful for most of my stay. The breakfast was about the best I've had in any hotel (superb). Plenty of free parking. The interior of the hotel (apart from my room) was very well maintained and in keeping with the age and history of the building.

My only real complaint was the room itself. You can call it a feature if you want but having the bath in the room is a dated concept and unacceptable when paying £100 plus a night. The bath was not even a feature bath in keeping with the room, it was just stuck in the corner and looked like a dated 1970's fitting. The curtians were thin and of poor quality, the decoration was very poor with black marks on the walls especially around the loft hatch. I couldn'y connect directly to the hotel Wi-Fi but had to use my BT-Fon account to connect through another Wi=Fi signal.

Staff were pleasant, breakfast was very good. House very elegant

Few facilities, evening restaurant bar or health centre. Very surprised to find the bath / shower actually in the room not seperate, although toilet was. Room safe did not work and no water from hot tap from basin on morning of departure. Perhaps we had the worst room, very expensive for what is was.

We loved Willoughby House. We had the suite, we were told it was the best room in the house and we believe it to be so correct. The room was beautiful and so was the wonderful breakfast. The owners are so nice and 10 stars to the chef for such an elegant breakfast. Thanks again.

very central, excellent breakfast, friendly staff

Polite, helpful staff. Great position.

The spacious rooms and the lounges.The staff was friendly and attentive and the food was of quite high standards

Sometimes you could hear some noise of the traffic but then again the hotel is quite central

The whole experience was perfect. Perfectly located for Montpellier and shops. The rooms were beautifullly decorated and furnished in tune with the age of the building. Our suite was amazing with 4 poster bed and beautiful views over the park. Breakfast was wonderful and the young staff were so friendly and helpful. The Honesty bar was a lovely touch also. Thoroughly recommend this to anyone old or young.

absolutely nothing - just wish we could have stayed longer - we will be back.

Really nice hotel, superb building well decorated and looked after, 10 out 10 Breakfast you just could not fault it. Our room No.3 Was superb with the largest four poster I have ever seen and bathroom and shower again superb. A really nice well presented city period hotel.

Not much but, no evening meals they are missing a trick there also no bar just a few bottles in a honesty bar area would have thought a hotel of this type could have fitted in a proper bar or put mini bars in the rooms. The fire alarm went off at 3 am Sunday! Just one of those things and a false alarm thank goodness but no roll call of guests had it been real then the hotel would have been in big trouble.

I liked the friendly an helpful staff, the honesty bar and the decor. It feels like you have gone away to your own little stately home. Very grand and a bit of an Austen in Bath feel.

very friendly staff, a great location and a wonderful building. would not hesitate to stay again

Great location, very freindly and welcoming staff. Beautiful building and surroundings. Lovely clean room, fab breakfast too! will return :-)