Best Western Willowbank Hotel Manchester  

There was a problem with the television and the manager moved us to another room straight away.

easy location from city centre very friendly reception staff very nice room would use again

Location for city centre.

Room was very cramped but clean. Restaurant not available as wedding taking place but bar snacks good. No lift so not good for disabled or elderly visitors.

Two of us shared a room and one had a separate room. We walked out to find a place to eat out and were appalled at the disgusting state of the pavements nearby - so much broken glass. Back to bed at 10pm but our twin room o'looked Wetherspoons, where the swearing, shouting and general racket started and continued until daylight. Our friend was unable to sleep because her neighbour was playing 'heavy' music until 3am when the GM was called to stop it. The Police Crime Scene Investigation vehicle was at Wetherspoons when we left- VERY underslept. We won't choose this hotel again. Very unfortunate as we have used BW on previous occasions and found them well situated and very good. A real plus was the secure car park - wonderful!

Review Dear Lesley Gosling, Please tell us what you think about your stay in the Best Western Willowbank Hotel Manchester. Your review will be published on Booking.com, where it will help other travellers select the perfect hotel. Please do not mention the price of your stay. This could be confusing to visitors, since room rates may vary over time. 1. Your booking What was your main reason for choosing Best Western Willowbank Hotel Manchester? Convenient to our Sunday destination What was the purpose of your stay? O'night only During your stay at the hotel, were you travelling as...? friends together 2. Best Western Willowbank Hotel Manchester How would you rate the hotel for the following? poor fair good excellent Hotel staff good Services / facilities good, esp gated car park Cleanliness of your room excellent Comfort fine, space a little tight in the twin room Value for money OK Location awful Which of the following words best describes Best Western Willowbank Hotel Manchester? Choose as many as you like. Castle City trip Family Gay-Friendly Romance / Honeymoon Design Golf / Sports Eco-Friendly Mountains Ski / Wintersports Countryside Shopping Luxury Beach / Seaside Spa / Relax Budget / Backpackers Gourmet Nature / Wildlife Business 3. Your stay at Best Western Willowbank Hotel Manchester What did you like about Best Western Willowbank Hotel Manchester? You can write up to 300 words. What didn't you like about Best Western Willowbank Hotel Manchester - if anything? Do not use this review for complaints. Complaints about the hotel Most hotels have a formal complaint procedure. If you didn't file the complaint during your stay, you can send a written complaint letter to the address of the hotel. Complaints about the processing of your booking Please send your complaints to customer.service@booking.com You can write up to 300 words. Would you recommend Best Western Willowbank Hotel Manchester to other travellers? yes no 4.

Hotel was clean and comfortable and food was good. The free drinks promotion was also very good.

Provision of the full range of freeview tv channels would improve the tv in the room which was quite limited in channels.

My three sisters and myself had to go to Manchester for our Uncle's funeral and we stayed 2 nights at the Willowbank. Great helpful staff and enjoyed the three free drinks each evening. If we ever have to return to Manchester (providing the price is right) would gladly return to the Willowbank.

The only downside of our stay at the Willowbank was that there was no lift and felt the menu was a bit limited.

Cheap overnight parking. Also cheap room despite late booking.

Very old sliding wardrobe.

|Not able to switch radiator off in room. On all night and very hot even with window open!

Excellent location friendly staff and very nice rooms excellent breakfast

The reception staff were lovely. The rooms was compact but with everything we needed. Good sized bathroom with quite luxurious towels and mirrors that don't mist up after showering. The hotel itself looked nice and funky. Very pink in places. I think it was excellent value for money with good transport links to the city center. In fact the bus stop was right outside.

The bathroom could have been a bit cleaner.

Convenient location, room/furnishings/equipment very nice and comfortable. food well prepared and served. Tidy and modern surroundings.

Paying for parking.

Unfortunately my perception of “executive room” and there’s are completely different.