Willow Guest House  

Very friendly staff. Relaxed atmosphere.

Small. No real facilities just a breakfast room and a bedroom with tv.

No reception, when we went there no staff at the place,we had to phone 2 or 3 numbers to contact the owner. He had gone for a party.keys were under a shelf. Gave instructions over the phone to find keys.we never expected this situation.had an unsucured feeling. Then we found no hot water in the bathroom. I had to phone again 2 or 3 numbers all numbers switch off, only one number was working that was 0800 number, calls to 0800 numbers from my mobile is very expensive.after 1 hour owner came tried to repire it but failed, by the time the rectified the error it was 2.00 am. My children mother wife and my self had to go to the bed with out shower. It was discusting night.bed linen very dirty. Brekfast was useless.service not upto the standards at all. Pls do not market this type of rubbish places in your web site. I will report and complain to the local authority.

Nothing at all, I hate that place.local authority must make arrangements to close down this type of places.

yes it was a good place to stay ,rooms was clean very calm atmosphere,relax.in short i was great experience to stay in willow guest house.

very calm atmosphere

close to airport

Terrible noise through the night as hot night and windows had to be open. Pillows were so thin - even two were not sufficient. Full breakfast was not offered as we left at 7am. No staff were present in whole stay. Security of guest house was poor - any dodgy previous guest could break in by picking up keys that were "hidden" in really poor place. Having said that cheap for Greater London.

Staff was helpful.

We arrived late afternoon and no one was there to let us in. The sign posted on the entrance said to call a phone number. Since we traveled from the U.S. we did not have a cell phone to call them. Lucky for us another guest was trying to check in also and she phoned for us. A key was hidden outside for us to get in so there was no waiting for them to arrive to check us in.

The owner was friendly and beds were comfortable.

The owner was not there on arrival but keys were left outside in a not very secure place. Bedding and towels were a little old and worn. Fresh white bedding and towels would have made all the difference.

Friendly helpful staff, lovely large light airy room 5 of us stayed plenty big enough

The owners were very efficient, friendly and helpful. The hotel is in a nice location, next to a park, shops, takeaways (handy) and is close to the city (20 min drive) and motorways, tube and Heathrow airport. The hotel is a nice, well-kept building and the interior did not disappoint! I was surprised at the modern decor and the lovely home- comfort touches; they were noted and appreciated. Nothing has been over- looked; the carpets are lush! Free wi-fi was handy and the english breakfast was basic but sufficient. Can't fault this place...such good value for money!

La atención del personal es muy muy buena. Nos aconsejaron bien las cosas que hacer en Londres y donde ir. La verdad que estoy muy conforme con esto. Las habitaciones muy acogedoras y calientes. Tiene calefacción muy buena y se duerme bien. Parada de autobus al lado del hotel. Bien comunicado con el centro de Londres.

Las camas no tenían sábanas. Tienes que llegar temprano para que haya alguien que te reciba alli.

Voordeursleutels zitten onder een plankje bij de voordeur geplakt. Je moet bellen als je aankomt, dit is een beetje vreemd en voelt niet echt veilig. Niemand was verder aanwezig. De buurt is rumoerig.

Es war sauber, wir bekamen anstelle eines Familienzimmers 2Doppelzimmer ohne Aufpreis!

Etwas abgewohnt,schmutzige Teppiche, aber ansonsten ok! Etwaslieblos eingerichtet

This was our second stay at Willow House! Very clean...comfy beds...friendly service. Definitely recommend!