Willow Guest House  

No reception, when we went there no staff at the place,we had to phone 2 or 3 numbers to contact the owner. He had gone for a party.keys were under a shelf. Gave instructions over the phone to find keys.we never expected this situation.had an unsucured feeling. Then we found no hot water in the bathroom. I had to phone again 2 or 3 numbers all numbers switch off, only one number was working that was 0800 number, calls to 0800 numbers from my mobile is very expensive.after 1 hour owner came tried to repire it but failed, by the time the rectified the error it was 2.00 am. My children mother wife and my self had to go to the bed with out shower. It was discusting night.bed linen very dirty. Brekfast was useless.service not upto the standards at all. Pls do not market this type of rubbish places in your web site. I will report and complain to the local authority.

Nothing at all, I hate that place.local authority must make arrangements to close down this type of places.

Can sleep 2 Adults & 3 Children in same room. Parking.

Very poor Breakfast, little selection & very small portions, economy range food! Room dated and had broken bulbs, Tiny TV that did not work fully. Heating on in Bathroom only, bedroom cold. Not very secure.

yes it was a good place to stay ,rooms was clean very calm atmosphere,relax.in short i was great experience to stay in willow guest house.

very calm atmosphere

close to airport

Terrible noise through the night as hot night and windows had to be open. Pillows were so thin - even two were not sufficient. Full breakfast was not offered as we left at 7am. No staff were present in whole stay. Security of guest house was poor - any dodgy previous guest could break in by picking up keys that were "hidden" in really poor place. Having said that cheap for Greater London.

Staff was helpful.

We arrived late afternoon and no one was there to let us in. The sign posted on the entrance said to call a phone number. Since we traveled from the U.S. we did not have a cell phone to call them. Lucky for us another guest was trying to check in also and she phoned for us. A key was hidden outside for us to get in so there was no waiting for them to arrive to check us in.

Hi we stayed 26th 28th july 2011 although very basic it was an ideal spot 4 us staff when around were very friendly and offerd help when needed breakfast was minimal but well coked lots of foodand drink outlets and good bus services adam and eve pub at end of the road very friendly staff and punters all in all for the price we paied I cant fault it

The owner was friendly and beds were comfortable.

The owner was not there on arrival but keys were left outside in a not very secure place. Bedding and towels were a little old and worn. Fresh white bedding and towels would have made all the difference.

Friendly helpful staff, lovely large light airy room 5 of us stayed plenty big enough

The room was homely and clean. Comfy bed and normal homecooked food!

value for money

Location to London.

the bed was not very comfortable at all.

Internet didn't work. No staff anywhere had to phone a number to get in. Not too pleasant area.

Wifi, TV, Kettle and bathroom - all you need really

A bit noisy with people not really respecting the fact that others had to get up early. Thin walls.