Windsor Hotel  

We didnt. It waas a nightmare from the moment we arrived to the moment we left. We were given a room with a jaquzi thar didnt work! We notified the manager who stated it woul be fixed for our second night!! Guess what it was'nt ! And they looked up and said well you didnt book it so you didnt pay for it and you could use it as a bath.When we arrived it raised our hopes that we had a jaquzi so you must understand our disappoint,and to find out they didnt care it made it worse.Breakfast was bad overcooked,eggs were like rubber.Also the thing I could not undersatnd was when ever we were at the reception area the staff were hanging around watching tv with the owner this was not good. The customer sevrices we felt was lacking terribly, would you like me to continue,?

Staff very attentive and welcoming. Room comfortable although some trapped air noise from radiator during the night. Evening menu good value for money and breakfast had a good choice available and guests at adjacent table were able to get items not listed( they asked for cheese on toast which was readily provided). Would return if again in the area.( we only stayed one night prior to a family funeral).

At the money, nothing serious although we did note that the property does not have use of a lift.

Very friendly staff and it was very clean. I also enjoyed the meals and there was a very reasonably priced carvery there at weekends.

The old style building and the size of my room was very good.

The main restaurant was not open and many items not available on the menu. I did have a nice meal just not as many choices

Location & Price

Short staffed

Nothing, staff and service was appauling

Staff and service was appauling - barely noticed we were there - 1 person manning bar and reception most of the time. Room not serviced on first day. TV doesnt work - even when they changed it for another. o redeeming features other than price.

Bedroom was good sizes with massive en-suite

Very disorganised for breakfast. Fruit juice jugs were empty, no glasses, no toast served with the coffee. Apparently one of the kitchen staff didn't turn up...

Price and location

Shower in room 212 not brilliant.Long time to heat up and not that hot.Off control very stiff.

After booking our stay at Windsor, we were a little worried about some of the reviews we read. We decided to keep the booking as it was only for 1 night and it was the cheapest we could find in Nairn. I am so glad we did. It is a beautiful Hotel, with the main focus for us, on the massive whirlpool jaccuzi bath! The breakfast was also wonderful, the bacon in particular was the best i've ever tasted. Would definitely return to the hotel on my next trip to Nairn.

Room was excellent.Large well fitted and a fabulous bathroom

Central Heating and lack of hot water required attention - which was done after being requested

The breakfast was fantastic. Good prices,

My only small complaint was the way the staff welcomed me and my friends, especially at breakfast. otherwise good.

The hotel was in a fantastic location in Nairn, near shops, station bus routes and beach. The staff were really friendly and approachable. The breakfast had a wide choice of menu and was set out very well at the self service area. The rooms were comfy and cosy and there was minimal noise during the night. Our stay at the hotel felt safe and secure and there was a good feeling of staff presence at all times. The reason for my trip was to view a bench on the seafront which I had bought in memory of Mum and Dad who like me, loved Nairn. I still do and will return to the Windsor for my Christimas 4 night break

Windsor hotel was very nice and comfortable. Staff were very good.