Even with the renovations, only having one lifts available, was not pleasant. We waited over 20 minutes at the 7th floor but had no choice but to join the many others and walk down. We were not alone in struggling down the stairs with luggage, families with young children who to walk unaided, whilst parents carried luggage. Given the number of guests you had, more urgency placed on repairing the lift, and more thought to what floor elderly guests, or those with young children were accommodated.
The hotel is one we have stayed at many times before, it is always very clean and well presented, hence why we always return when visiting the area. Once the renovation is completed we expect all will be back to the high standards we are used to.