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Best Western York House Hotel
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When would you like to stay at the Best Western York House Hotel?
Top
Based on
129
reviews
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Show scores of: |
Individual guest reviews
Reviews are ordered by language and date with a maximum of 25 reviews per page.
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Helen
With friends
Norwich,
United Kingdom
November 22, 2009
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Comfortable beds, quiet room, good breakfast. Twin room was small |
7.5 |
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Fionda
Solo traveller
Poole, Dorset.,
United Kingdom
November 19, 2009
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i liked the beach location, although i would have liked a sea view even if i had to pay extra. unfortunatly when booking a single room one always has the less popular rooms. the reception staff and the dining room staff were all very plesant and friendly but efficient. my room at the back of the hotel, but it was very comfortable and i enjoyed my stay. |
8.5 |
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Brian
Family with older children
Poneland,
United Kingdom
November 18, 2009
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Great staff and great pool,breakfast wasn't bad either |
7.5 |
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Terry
Solo traveller
swanley,
United Kingdom
November 18, 2009
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i have already emailed customer services with regard to my stay which i am awaiting a reply to as we had an unfortunate second breakfast and bearing in mind we were only staying for two nights and are considering a longer stay next year |
8.5 |
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Andrew
Young couple
woking,
United Kingdom
November 18, 2009
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Location Layout like a rabbit warren. Corridors smelt like an old peoples home. Breakfast was mass produced and very poor. |
5 |
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Anonymous
With friends
United Kingdom
November 18, 2009
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God price, wasn't happy with one room booked but staff changed the room with no problems at all, |
7 |
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Lynne
Mature couple
Bristol,
United Kingdom
November 12, 2009
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Meals and staff excellent Decoration within the room and hotel very tired. Disappointed not to have a bath in ensuite and sauna/jacozzi in pool area. |
6.5 |
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Gordon
Mature couple
St. Marys Bay, Kent,
United Kingdom
November 11, 2009
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Staff very friendly and helpful. In fact they did more that one would expect in service and dedication to duty especially the restaurant staff nothing to complain about. Swimming Pool was good, clean and very welcoming to relaxation. Could do with a small sauna/steam room to compliment the pool - they do appear to have room fo rsome small expansion for this facility. |
9 |
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Marilyn
Mature couple
Southampton,
United Kingdom
November 7, 2009
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The view from the room was spectacular, everything was very clean and the staff very obliging. The cooked breakfast had the usual bacon/ eggs etc ~ but no potato products at all (e.g: hash browns or saute'), the sausages were quite unpleasant in both flavour & texture, and some mushrooms would've been nice, to sit alongside huge halves of charred tomatoes. The fresh toast was soggy after a very short time. Disappointing!! |
7 |
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Bryan
Mature couple
stansted,
United Kingdom
November 7, 2009
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very nice breakfast served by very good staff. liked the buiscuits and tea facility, genraly good feel factor. front door glass very scruffy due to sunlight shinning through, needs to be cleaned both side daily |
8 |
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Anonymous
Mature couple
United Kingdom
November 4, 2009
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The location of the hotel - on the seafront and near to the town centre - is excellent. The staff were friendly and helpful. The dinner we had was good and value for money. No major criticisms. It is a good three star hotel. |
7.5 |
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Anonymous
Mature couple
United Kingdom
October 31, 2009
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good location. nice bar and verandah .dining rm. pool.mobile scooter storage buffet breakfasts. not very warm.. |
7 |
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Andy
Mature couple
Winnersh,
United Kingdom
October 28, 2009
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It is well situated and generally the staff were very helpful. The rooms were adequate and the breakfast very good. The staff at breakfast were very helpful, but the manager's organisation was poor and it was close to chaotic. He directed us to a table which had a filthy tablecloth and was uncleared. The staff did their best t o recover the situtation and moved us to a clean table, but there were no napkins or teaspoons. |
7 |
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Renata
Young couple
London,
United Kingdom
October 21, 2009
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I liked the room I stayed in and the dinning area downstairs. The heating didn't work in our room during the evening which made the whole room freezing cold. The hotel staff didn't offer any alternative - extra heater or another room. We had to wait a good half an hour in the cold room until somebody came to fix the hating in our room. |
6.5 |
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Anonymous
With friends
Jersey
October 21, 2009
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i asked for a non smoking room..but was given a smoking room. As a non smoker - this was awful |
7.5 |
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Peter
Solo traveller
London,
United Kingdom
October 14, 2009
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Did not stay long enough, just one night Rooms and bathrooms rather compact although comfortable |
6.5 |
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Harvey
Solo traveller
Leicester,
United Kingdom
October 8, 2009
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Efficient, friendly staff - reception, housekeeping and restaurant. Clean room, good breakfast. Rather small room. Water pressure not the best - had to bath rather than shower. |
8.5 |
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Gary
Solo traveller
Brighton,
United Kingdom
October 8, 2009
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All public areas were acceptable. All areas were clean.The bedroom was at best tatty. I booked for 2 nights and stayed 1. |
4.5 |
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Richard
Group
Bourne,
United Kingdom
October 7, 2009
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Friendly staff |
8 |
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Jean
Mature couple
Beckenham. Kent,
United Kingdom
October 7, 2009
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breakfast. |
6 |
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Anonymous
Family with young children
United Kingdom
October 7, 2009
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Nice hotel, very helpful staff with clean room, good furnishings and value for money. Would stay again! Think swimming pool is due a clean but otherwise it was warm and good for children to have a swim. Self serve breakfast could have been hotter but good selection of foods. |
8.5 |
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Elsbeth
Solo traveller
Leicester,
United Kingdom
October 7, 2009
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The hotel's position is excellent, with wonderful sea views. The staff were most helpful and friendly, the food very good and altogether a very pleasant stay. |
8 |
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Joan
With friends
MARYKIRK, LAURENCEKIRK,
United Kingdom
October 1, 2009
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On arrival, not given the room requested on booking. Receptionist not interested. Reason for not getting requested room they had group bookings and they come first. Dining room not free to other guests had to eat dinner and breakfast in bar. Won't book that Hotel again very disappointed. Paying customer paying the same rate if not higher than group booking. Very disappointed. Regards Joan |
4.5 |
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Souad
With friends
London,
United Kingdom
September 23, 2009
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The hotel was nice and clean but the staff made the whole difference nice smiles and very professional! Will definately come back! :) |
8 |
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Colin
Mature couple
Littlebourne, Canterbury,
United Kingdom
September 16, 2009
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Very good restaurant service |
10 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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