Best Western York House Hotel  

Staff friendly and room was very clean and comfortable. Good location on seaf front but sadly was dark when I arrived.

Staff very pleasant and rooms very clean and good standard despite current work being carried out. The restaurant was not a good experience but the staff friendly. The restaurant lacked atmosphere and menu limited choice. It needs some "mature" input and a more professional approach to its clients. There were four staff and three diners which was overkill. The young Manager (male) was very pleasant and addressed this in a professional manner. The Swimming pool is very old, looked dirty and frankly not fit for purpose in my opinion. I did not use it as it was just not inviting. The hotel is going through major refurbishment and will benefit from this.

the room was clean and comfortable, and the bed was very large and soft, the pool was quiet, but a nice bounus, a very relaxed atmosphere all round.

the lift at the end off the hotel was out off order for the 3days we were there,but not to much of a hike to the other end to spoil our stay.

Stayed in large recently refurbished sea view room (upgraded free). Staff extremely helpful and attentive

Everything. Room was large, clean and comfortable. Good choice at breakfast, Staff were all polite. Excellent value for money.

Very cosy, homely and friendly hotel perfectly situated on the seafront.

The relatively new heating system in our third floor room was a monstrosity! It was not only an ugly feature it was also difficult to work out how to use. Cannot understand how this is regarded as an 'improvement'! However this did not detract from an otherwise pleasant and comfortable room.

It was near the sea. Warm and clean

The ballcock on the toilet was broken but I knew how to turn the water off so that was O.K. I reported it in the morning. No problem for us.

Excellent staff and very very plesent atmosohere a great weekend will defneatky be staying there again

The hotel is in a prime position , lovely views of the sea . The hotel were very welcoming and helpful. The food served in the restraunt was excellent and reasonably priced.bwe were fortunate to have a refurbished room the hotel was spotlessly clean .

The staff were very accommodating to our needs + were particularly helpful when ots toddler was sick, bringing breakfast to our room + ensuring the room was properly cleaned.

The swimming facilities were very poor. The changing rooms did not have lockers or showers + the pool area did not appear to be overly clean.

Great location.. close to beach and town centre .. good value for money paid £68 for one night on a bank holiday weekend.. Good buffet style breakfast.

The location of the hotel is very good,the staff were courtious,efficient and polite,the room was adequete for a short visit but the overall decore was rather shabby and in need of refurbishment,espescially on the floor we were on and the one below,so we were left with the view that we would'nt recomend it to our friends who visit the area,but perhaps a lick of paint and wallpapper would not go amiss and the next time we're in that area we will look in for a drink and a look at it

see above comments for below answer,,,we have stayed in best western hotels in a lot of places both here and abroad and have enjoyed staying with them,but due to the general condition of this hotel,as I said above,we would not like to recommend this one,untill its been given a wash and brush up

Nice and clean good and approachable staff... Nice breakfast

The indoor pool isn't really clean...