The hotel is massive, requiring a long tram ride from reception to the beach area. Everything feels slightly outdated. The paint is chipping, the ceiling is cracked, and the furniture is worn. The food at all of the onsite restaurants is incredibly overpriced, and surprisingly very poor quality. Expect to venture into the nearby town of Plaka or Elounda if you want a good meal. The spa, which was voted best spa of Europe in 2007, doesn't appear to have been updated since. A ring of algae and mold lined the edge of the salt water pool, the jacuzzi didn't work, and the locker rooms were dingy. The so-called heated pool was cold, definitely not the 82 degrees that hotel management claimed it was. The 'beach' consists of wooden walkways laid on top of stones. To get to the water, you have to walk out onto a plastic dock and climb down a ladder. The room felt slightly outdated. The TV was broken and only displayed channels without color. The offerings on their pay-per-view movie service were laughable and very overpriced. The lack of free wifi in the rooms was frustrating, and the free wifi offered in the lobby area was completely unreliable. Our first day there we realized we wanted to leave the resort and get a refund for our second night. After an infuriating process meeting with every manager, and waiting for over 3 hours, we were told that they would not refund our money. We then insisted on meeting with the General Manager, who again, refused to honor our request for a refund. His reason for not making an exception to their cancellation policy was "over the many years that I have worked for the hotel, we have never received negative reviews of this nature, which leads me to believe that what you're telling me is not the truth." We have never felt more taken advantage of, or disrespected from hotel management in our entire lives. Not one part of our stay at the Blue Palace felt worthy of 5-stars.
The bathroom shower was the only positive part of our trip to the Blue Palace. Otherwise, every part of our experience greatly failed to meet our expectations.