Caldera's Lilium Villa  

The staff was superb. Maria at the front desk was amazing.

Room floors felt a bit dirty. Not really walkable to Fira from hotel.

fantastic location, very nice, welcoming staff, daily shuttly to Fira is useful! Good choice buffet breakfast

not really 4 star accomodation, but the poolside and restaurant make up for it

THe hotel staff were extreamly accomodating and welcoming. They were very polite and I was lucky enough to have a chat to quiet a few staff in particular Gabriella, the massage man and the man who drives the bus.

The view on the seaside from my room and anywhere in the hotel was amazing. Design of balconies provide privacy for most of the rooms. The staff was very friendly and accommodating.

The location was not walking distance from the main town. The fee hotel shuttle was convenient but limited during the morning to one trip.

We really enjoyed our stay at Lilium. From the wonderful service at the front desk (Maria & Anca) to the beautiful rooms and views. This place was a breath of fresh air from the poor or unfriendly service at other hotels. We used the shuttle service from the airport (20euros) to bring us to the villas, which was nice. They also offer free shuttles to/from the town of Fira, otherwise it was abt a 5euro taxi ride. Pool and views were the best part, but the bubbling small pool is not a jacuzzi (it's cold!) The kithenette in the room came in handy.

Bartender was quite unfriendly and terse when we tried to strike up conversation about he drinks he was making. Was impatient and rude when taking our orders each time. Also, a microwave would've been nice

Beautiful view of caldera from our room, nice pool and good restaurant. Excellent breakfasts.

A 1/2 hour walk from Thira, though they provide a free shuttle service a few times a day.

Lilium Villa's staff made this an over-the-top experience for our party of 8 (4 rooms). To start with, this hotel is in a location with stunning views of the Caldera, complete with a magnificent sunset each evening. Views from the pool and restaurant area and from each of our rooms are to die for . Maria and the rest of staff were friendly, gracious and professional. They assisted us with restaurants, transportation and island activities. And they were always spot on. We chose two tours at Maria's recommendation and were blown away by each. One was a 5 hour personal guided tour of the island (tip to tip), and the other was a 4+ hour narrated cruise along the west side of Santorini, much of it in the caldera, with stops for swimming and lunch. We had a check in issue with one of our party who has trouble with too many stairs and required a room change. The communication between the night staff and the day staff resolved the problem by the next morning after our check in. Many thanks to them for that. Lilum is 2k from nearest town (Thira), but transport to an from was always easy and the hotel location is well worth the effort. Restaurant lunch and snack food is above average. All 8 of us would highly recommend Caldera's Lilium Villa.

The hotel charges for transport from the port to the hotel (40 Euro for our party of 8). It is not very far and we think that the hotel would increase their public relations coefficient by offering free transport. Rooms 502 and 503 are least desirable because of the number of stairs (going down the cliff-side) that are required and because there is only a partial view of the caldera (still quite stunning unless you see what is available in the other rooms). Our party kept room 502 for only the one night. Breakfasts were adequate but not impressive. Dinner menu at the restaurant is quite limited but there are so many good restaurants in Thira...........

The view of the Caldera was beautiful. The shuttle service is terrific and regular enough. If you choose to walk into town it is an easy walk, albeit quite a distance.

The hotel is happy with its key selling point - the view. Unfortunately it would be so much better if they paid greater attention to detail around customer service and welcome around the pool area and in the restaurant. Not the same wonderful hospitality we have experienced elsewhere throughout the Greek Islands. The front desk girls and Lucas the shuttle driver were fabulous but the rest was not memorable. Breakfast was terrible - cold food that should be hot even 10 minutes after the breakfast service time started.

The outstanding view and that made the location perfect. Altho it was not in the centre that also made it nice since you were not in the main crowds...trust me the sunset from here at this time of the year was way better than anywhere else - sorry Oia - but it was a fact! As Santorini is not huge staying here was no issue.

Breeakfast seemed a litte ordinary but otherwise fine. For a 5 star rating I was surprised there were no slippers!

the upgrade of room

The view is totally unbelievable! In fact when I showed my kids on Skype they said it just didn't look real. The food was good, the pool was great, the barman was friendly and extremely efficient, the front desk was very helpful. 2 things missing - no tea making facilities in the room and no toast for breakfast. I'm sure they would have fixed both had we asked but we didn't bother.

It was a bit out of town, not a problem if you hire a car. Taking taxis in and out of town and to Oia was a bit limiting but we managed. The advantage out of that though was the peace and quiet.

swimming pool and poolside service.