We booked sea front rooms in the hotel. Hoping to finally see the endless water, we walked into the room and it was nothing like we expected. The sea was there somethere, but you had to put your medical glasses on to see it. As it happened - this wasn't the type of room we booked AND we weren't even informed about it. They tried to put us into a worse (and much cheaper) room. If we hadn't done anything, we would have been paying our regular price (550euro/night) for a room that normally costs 400. However, as we did react to this, after talking to half of the reception staff and then the director himself, they found the right rooms for us (although our daughters slept in the worse room for two nights). All in all, we got the rooms we wanted, but the road to that wasn't as simple as one would imagine.
Although there was said to be wifi in the hotel, the connection's speed was fast enough to load a 3 minute youtube video in 15 minutes (...). HOWEVER there was a proper wifi and that was paid - 18 euros per day. (as if the 550 per night wasnt enough)
The staff was trying their best to make up for their mistake at the beginning and although we kept finding things to complain about, they handled it in a very professional manner and helped us as much as they could.
The waiters at the lunch as well as the dinner restaurants were really nice as well and professional. They knew what they were offering, they knew their wines, they are the right people for the job, that's for sure.
The hotel is situated in a really calming surrounding that lets you distant yourself from your everyday worries.
They also offer a day boat trip with a guy called Dimitri, which was one of the best experiences we've had during our stay. We spent a whole day on the sea, goin from one abandoned beach to another. We definitely recommend this !
The staff was always smiling and willing to help you.
We'd definitely consider coming back to this hotel.