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Property Highlights

Free WiFi Free parking

Places of Interest:

Municipal Museum of the Battle of Crete and the National Resistance (0.2 miles)
Show map Galaxy Iraklio Hotel

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Newest reviews for Galaxy Iraklio Hotel

  • Velia
    September 2, 2014




  • Anonymous
    August 31, 2014

    Professional staff, excellent services, very kind people!! I would definitely go back next summer.


  • Yoshi
      United Kingdom
    August 30, 2014

    Staff were excellent. We returned to Galaxy on our last day in Crete just to have lunch there. First hotel's restaurant that made us want to return to, and we had a relaxing nice time again.


  • Ellen
      United Kingdom
    August 27, 2014

    They could not do enough for us . The facilities are excellent. Breakfast was outstanding.

    Pool is small and there were not enough sunbeds.


  • Anonymous
    August 24, 2014

    Staff, breakfast, restaurant

    Sleep quality, wellness area


  • Peter
      United Kingdom
    August 24, 2014

    Only 15min from the centre of town, clean comfortable rooms, friendly helpful staff, wide range of foods for breakfast including some Cretan specialties, good pool, AC in rooms (Crete is HOT)

    Wi-fi was a little shaky sometimes. Double bed was 2 singles together that tended to slip apart. But nothing important was any problem at all.


  • Brad
    August 23, 2014

    The staff were friendly and always available to assist in any way. They were always helpful. The location is excellent and the facilities are great. The rooms are comfortable and the breakfast was good.

    Everything was excellent


  • Hisham
      Saudi Arabia
    August 22, 2014

    It was my first time that I have been to Heraklion. The hotel's location was convenient as it is within the city center. I liked the hospitality of the staff and specialy the front desk people. The breakfast had different variety of food. My family and I enjoyed very much our stay.

    The size of the room. The cleanliness of the doorways carpet. Being away from the sea.


  • Heather
      United States of America
    August 13, 2014

    Included breakfast, free wifi, great food at both restaurants, live music on Friday night at the restaurant by the pool. Friendly attitude and excellent service from the staff. The complimentary watar, raki and sweets was a nice touch.

    Wifi access disconnects every time your device's screen times out (turns off). The buffet breakfast was very limited. I am gluten-intolerant, I don't eat pork and I try to avoid dairy. So my options were extremely limited. Apparently, Greece has its own standards for awarding stars to its hotels. In the USA, this would be a 3-star place, but in Greece it is 4 stars. Disclaimer: We had come from Chania, and went to Hersonissos after Heraklion. While Heraklion has its own charm, we didn't enjoy it as much as other places we visited in Greece. It's an island town, but feels like an inland city, a bit like Athens.


  • Effie
      United States of America
    August 8, 2014

    We have travelled a lot and this is hands down one of the best hotels we've stayed at. The service was exemplary. The staff has been trained to treat you like you are very special. From the doorman to the desk staff to the wait staff at breakfast....I cannot say enough. They will even valet your car free of charge if you cannot find a spot around the hotel to park. The included breakfast buffet was phenomenal. Not only were there typical breakfast foods, but also fresh tomatoes, cucumbers and olive oil, fresh bread and specific Cretan items. Also, the location is perfect because its not in the middle of the kentro so you are not in the middle of the hustle and bustle....yet you are still walking distance from the center. This hotel deserves 6 stars!!!! We will definitely be back!!



  • Marck
    August 8, 2014

    Galaxy was for us the perfect hotel. Objective was to experience optimal relaxation on business hotel level. In that regard, Galaxy is the only option. Good atmosphere, great staff, great breakfast. The pool was really clean, Lounge was relaxed. From there on you can rent a car and see the island, visit beaches etc. The main street is not too busy, a lot of nice restaurants. City center is very nearby. Galaxy is for us the best and only option in the future.

    Wifi is a bit wobbly, my advice is to get it fixed. Cleaning liquid smells a bit odd. In high season, a bit more pool chairs would be better.


  • Anthony
      United Kingdom
    August 8, 2014


    Room sizes are too small!!!


  • Pamela
      United Kingdom
    August 7, 2014



  • Neola
    August 7, 2014

    The staff were all very friendly and efficient. The bed was very comfortable in the room.

    There was no bath in our room. It was quite a narrow space between the desk and the bed in the bedroom to pass through.


  • Markus
    August 7, 2014

    The hotel was clean and comfortable with a fantastic pool and a good restaurant. The rooms are well equipped and spacious.

    Our room had a stale smell which bothered quite a bit until we got used to it.


  • Simon
      United Kingdom
    August 4, 2014

    Room was lovely , food was very nice , close to the city , great staff

    A few more sun beds needed


  • Karen
      United Kingdom
    August 3, 2014

    The location was important to me i.e near to both the port and the airport and The Galaxy was fine for both. Staff were very welcoming and professional. The room was very clean and comfortable. Plenty to chose from for breakfast

    Slight criticism would be the breakfast which was very crowded and tables were not cleared quickly enough but the staff were doing their best. Room was perhaps a bit small but it was only for one night so I didn't see this as a problem.


  • Lara
    August 3, 2014

    The staff were super helpful and allowed us a very late check out which was so helpful since our flight was late and we could then shower before going to the aiport. The pool was great and the connecting rooms perfect for a family. Breakfast was also good.

    The check in process was too slow. There was only 1 Person on staff and we had to wait at least 10 minutes to be helped.


  • John
    August 2, 2014

    The staff were very attentive and efficient. Breakfast was excellent in the pool area. Hotel arranged to have my car delivered to hotel. Hotel is very chic and mod.

    Although I had booked a superior room,our room was small and compared poorly with our Megaron experience. The room appeared to be a kids room [as we had connecting doors ]and the beds were noisy due to a mattress protector with a rubber backing...extremely noisy when turning/moving and found it difficult to sleep, due to this noise.


  • Luke
      United Kingdom
    July 31, 2014

    The staff we countered went above and beyond their responsibilities to help us. The breakfast and service from staff was exceptional. Food was very fresh varied and delicious. The air conditioned room overlooked the pool. Great big bed and fast to sleep.

    Lack of towels at the poolside delayed us from swimming for 20 minutes but the poolside drink service made up for the wait.


  • Rachel
      United Kingdom
    July 27, 2014

    The wifi and the breakfast.

    Location, it is a bit far from the port where we arrived.


  • Ian
    July 25, 2014

    Everthing. We have stayed here 2 years ago and we will stay again if we return to Crete

    Could have a few more cooking utensiles, electric kettle etc.


  • James
      New Zealand
    July 17, 2014

    Good hotel. Excellent restaurant. There are other restaurants close by but we ate in the hotel and were very happy. The hotel is in easy striking distance from the airport. Would not hesitate to stay again. Recommended!



  • Emma
    July 14, 2014

    Everything. Fab hotel excellent service. Nice breakfasts. Helpful staff. Luxurious rooms. Great location

    Wifi was hit and miss could only get on it in breakfast area and not so much in room


  • Ruth
      United Kingdom
    July 3, 2014

    Modern hotel not far from old town (15 mins walk) Nice pool, and poolside restaurant, attentive and well trained staff, comfortable beds and quite rooms. (garden side bedrooms overlook pool and are very quiet) good choice for breakfast. Close to the airport. (Staff arrange the transfer)



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