We did not find the room clean when we arrived. There seemed to be inconsistent housekeeping. The breakfast had probably too many options to maintain exceptional food quality. Carpets throughout the hotel were dirty, clearly showing foot traffic. I would not rate this hotel with five star accomodations.
The hotel was situated in a great location, easily accessible to restaurants, shopping, port, airport, taxi stand, and bus stop. Dinner and entertainment by the pool was a highlight to our stay, very relaxing and great showcase of Cretan talent. I enjoyed the number of common areas to lounge and relax in the hotel. The bellman, Kostas, and the late night reception staff were outstanding, giving great advice on how to navigate the city and best transportation options.