We arrived too early due to our flight and we had to wait. No problem there, but staff was far from nice. As described by other guests, nobody is at the reception and we had to go to Blu Star hotel first. They seemed very suprised that we had a 7 days booking and we were left wondering for near 2 hours if a room was indeed available. Finally they gave us a room with 3 single beds when we asked for double bed when making the reservation. By the second day, my girlfriend developed a very serious rash/allergy and we had to go to the hospital. At this point we didn't know what was causing it, so we had to avoid food, sun exposure, etc. Vacation started to get ruined.
On Saturday morning we were informed that we had to change rooms within 2 hours. We were moved to other similar room, but with 2 single beds. My girlfriend rash got worst and we had to went to the hospital again. That night finally she caught a bedbug biting her and we understood what was going on. It started on one room and continued on the other. Fortunately I don't had any reaction to the bites. Rooms are indeed cleaned daily, but bedbugs are present. I had to rent a room in another hotel for a small fortune, for the remaining 2 nights, because Santorini had a 90% occupation rate at the time. I wouldn't say that there was a giant infestion, but we did find about 10 of them that night. My girlfriend literaly slept in the balcony the night before we moved to another hotel.
We mentioned the bedbugs to the cleaning lady, but we didn't present a formal complaint to the hotel management, as we felt that they would be less than helpful. We might be wrong about that. I guess I will never know. But at this point we just wanted to spent the last days in peace and return home asap, as we couldn't enjoy the sun, the food, cruises or anything else due to doctors orders. In a place like Santorini, that's a nightmare.
Location is good, near Fira centre. Both our rooms were spacious and had a balcony.