the staff was fairly indifferent. the rooms were cramped, humid, and not at all at the level of cleanliness one would expect from a 2-3 star hotel. mold in the bathroom shower, bird droppings on the patio, scuffs and stains on the walls and bedspread. incidentally, winter bedding was provided in the middle of summer. not a bad or disgusting hotel, but perhaps not the finest choice or value in a teeming city like heraklion.
the location is good, and the property itself is in good shape. generous and tasty breakfast: while we were there, the rooftop breakfast room was closed, which was disappointing, but if open would probably add a nice point to the experience.