We had an extremely pleasant holiday based at the Myconian Imperial on Elia Beach, and were particularly pleased with the friendliness of the staff.
Once actually ensconced in Imperial we were generally very happy. Beautiful views over Elia Bay from the balcony, room clean and comfortable, well equipped also. The beach was, as promised, just a few yards below the hotel itself in an area with wonderful sea (although the umbrellas were more densely packed than we were expecting). Very happy with the swimming pools, sunbathing areas and the lovely terrace. Breakfast buffet was mostly good, with some dishes outstanding (smoked trout, Greek pastries). Coffee was a little hit and miss, most cups were excellent but the espresso occasionally went badly wrong.
We didn't try the restaurant which seemed rather 'Modern Cuisine for International Hotels' and didn't seem worth it compared to the excellent food to be had at local restaurants for much less. The sushi restaurant was not at all bad however, and reasonably priced for what we had. The bar meals by the pool included some delicious offerings, including a fantastic grilled octopus.
The spa and thalasso were both very acceptable, with the services one would expect. The only drawback was that some of the steps were in need of replacement, both here and in the main outdoor pools. One set of steps actually collapsed while in use, which is a little worrying.
The staff were, as I mentioned, very friendly for the most part. Standards of service were somewhat variable however. There was no concierge service and the information we received about fairly standard activities on the island was variable to the point of sometimes being completely wrong. We found that if we asked for the same thing to two or three different desk personnel, then one of them would probably know how to help us.
Our principal complaint is that when we arrived we were not actually given the room we had booked at the Imperial at all! Instead, we were moved to another hotel, the Myconian Avaton, about half a mile further from the beach up the steep hill-side above the bay. We assume this was because we had a late arrival so were first in line to be moved due to over-booking - even though we had e-mailed twice to clarify the time of our arrival and to confirm that we would definitely be coming so should not be moved because of this.
What we found particularly extraordinary was that we were not even *told* that our booking had been moved... As both hotels belong to the same group, much of the stationery and so forth is the same so it took us a while to work out we had been transferred. Fortunately we were moved the following day after some protesting.
My review rating is therefore based on the average of our stay at the Imperial once we got there (4*), vs. 2* for the experience of staying at Avaton on the first night (this was not so satisfactory as a hotel - preposterous design, unusable chairs, rooms miles from the reception, and some bizarre fetish for massive porcelain penguins - don't ask).I think the Myconian group seriously need to address the issue of guests' bookings being moved without even having the courtesy to tell them! This is clearly not the behaviour one expects and will surely damage their 'brand' if it become widespread.