눉Upon check out, the receptionist said that over 90% of their customers are return customers. I think this is telling and not in a good way... Compared to absolutely all the other 5 star hotels I've stayed in, this is honestly, the least five star amongst them. It isn't bad - it actuallly quite nice. But, when we factor in that we paid a five star price (comparatively - we paid more for this hotel than we have for a top Kempinski resort) then we have to judge it by 5 star standards and it is absolutely not that. It is way overpriced for what you get. In fact, if I compare it to the last hotel we stayed at in Santorini (an island which is notoriously known as expensive), Kalestesia Suites is unrated, incomparably better and was much, much better value for money. Not within walking distance from Naxos main town or the Old Town.
It was amusing to see that the manager of the hotel spent more time riding around town on his scooter in a speedo than in the actual hotel - we watched him on quite a few occasions from the rooftop pool.
When we checked in, the manager was doing staff orientation / induction with a new receptionist - he did the whole walk through and tourist info bit but he took 50 minutes and ignored our hints for him to wrap up. After hours on a ferry - it was not exactly the right time.
The drain was blocked in our bathroom, the fancy, electronic toilet didn't work and the bathroom blinds were stuck. The new reception lady brought someone to unblock the drain within two hours -which was fine but she shrugged when I asked her to open the blinds and she and the plumber left the bathroom and floors in a mess which I eventually cleaned myself. After that I didn't even bother to ask about the electronic loo and went old-school, manual - which worked thankfully.
The nearby beach has an odd, stinky smell to it - we suspect it could be nearby salt pans.
The beach is packed.
눇Good location in Agios Prokopios. Walking distance to the beach and steps away from restaurants and local village shops.
The hotel had a quirky, rooftop pool and good waiting staff and one good reception staff member (the lady with the dark hair) and