When we arrived, the owner told us that they had given our room to another people for the first of the three nights we had reserved, and she took us to an apartment in the outskirts of the historical centre. She picked us up the next morning to drive us to the hotel. The room wasn't ready and our belongings (including food we had bought in the market) were left in the corridor for several hours. This meant for us a loss of time (we had to unpack and pack, to move in and out, we were in Naxos only for 3 nights and we could not make the most of our stay since the first one we weren't in the centre) and even a loss of money, since our food went bad because of the time spent in the corridor, outside the refrigerator. And on top of that, they intended to make us pay for the first night, as if we had stayed in the room we reserved. In other words, they wanted to receive twice the money for the same room (our money and that of the other passengers that stayed in the room we had reserved). When we said to the owner that this was unfair and that the right thing to do was not to charge us for the first night, since she broke the terms of our reservation and caused us several inconveniences, she took it very badly. Regarding the hotel, the kitchen is badly equipped: we didn't get any forks, for instance, even though we asked for them. The bathroom is uncomfortable and floods every time someone takes a shower. Our room was quite small.
Location. Breakfast. Vue from the terrace.