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12 Calle 1-24 Zona 10, 01010 Guatemala, Guatemala – Show map
Excellent location – rated 9.1/10! (score from 76 reviews)
Rated by guests after their stay at Mercure Hotel Guatemala Casa Veranda.
|Deluxe Queen Room with Two Queen Beds (2 Adults)|
|Deluxe Queen Room with Two Queen Beds (6 Adults)|
|Deluxe King Room (3 Adults)|
|Superior Queen Room with Two Queen Beds (2 Adults)|
|Superior Queen Room with Two Queen Beds (4 Adults)|
|Deluxe Queen Room with Two Queen Beds (3 Adults)|
|Superior Queen Room with Two Queen Beds (3 Adults)|
|Deluxe King Room (2 Adults)|
|Deluxe Queen Room with Two Queen Beds (4 Adults)|
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51 properties in Guatemala
Including hotels, apartments, villas and more.
76 verified reviews
They speak your language
Mercure Hotel Guatemala Casa Veranda's staff speaks: Spanish
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Fitness Center, Massage, Turkish/Steam Bath
Food & Drink
WiFi is available in all areas and is free of charge.
Private parking is available on site (reservation is not needed) and costs GTQ 80 per day.
Airport Shuttle (surcharge), 24-Hour Front Desk, Currency Exchange, Tour Desk, Baggage Storage, ATM on site, Concierge Service, Laundry, Dry Cleaning, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Souvenir/Gift Shop
Family Rooms, Elevator
From 3:00 PM
Until 1:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 11 years stay free of charge when using existing beds.
All children under 2 years stay free of charge in a crib.
One additional older child or adult is charged GTQ 197.64 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. No extra charges.
Cards accepted at this property
Hover over the cards for more info.
Based on 76 reviews
Value for money
Show reviews from:
An outdoor pool, hot tub and spa with a gym and sauna are available at this elegant hotel. Each spacious room has a terrace with views of Guatemala City or the surrounding volcanoes.
Score from 205 reviews Very good
Located in the popular Zona Viva district, Clarion Suites Guatemala offers a gym, free parking and stylish air-conditioned suites.
Score from 87 reviews Very good
Located in central Guatemala City, Hotel Ciudad Vieja offers free parking and a charming central courtyard filled with tropical plants.
Score from 58 reviews Very good
Offering an outdoor pool and a sun terrace, Adriatika Hotel Boutique offers a garden, free WiFi throughout and free parking. Las Américas Boulevard is 200 metres away.
Score from 6 reviews Wonderful
Extremely comfortable, with all amenities. It is very expensive. The breakfast buffet was awesome and the location is perfect-Zona 10 and lots of restaurants, shopping and very safe. All the people at the front desk spoke English
Location is good and price
The location was nice.
We had a kitchen without any silverware, plates, cups or napkins. The kitchen needed to be stocked.
Very helpfull and nice staff. Position in the "zona viva". Spacious and very clean room.
I checked out at 4:15 am because my flight was at 06:00 am. So I did not carefully check the bill. Once home, I noticed that an amount of 45,3 Quetzales was mentioned on my bill for "food and beverages" ("Alimentos y bebidas"). However, I did not have any food or drinks during my staying at the hotel (not in my room, not in the restaurant). It is not an important amount (about 5 USD), but I wonder why it was charged on my bill...
Achei otimo o quarto, aplo com pequena cozinha
Poderia ter mais facilidades na cozinha.
nice hotel in zona 10. big rooms and good service.
It is a comfortable and safe place to stay. I appreciate the variety for breakfast, the airport shuttle and in Zona Viva
Good desk Staff - Very Helpful and polite. Comfort - rooms were nicely appointed and comfortable
restaurant staff not quite so good
Location and front desk staff
Rooms are spacious but their condition is deteriorating, they need to work on this. Staff in the restaurant is terrible. Nobody greets you at the entrance and so they're not aware of who walks in, they never come to ask you what you need and they spend most of the time talking to each other in areas where you cannot see them and where they cannot see the guests. My experience in the dining room was terrible both times I had breakfast there. Housekeeping was not responsive to requests made and my tub looked like it had not been cleaned.
The location was very central to any activities we thought were important, and the close proximity to the airport was good. We could not partake of the free breakfast, as we departed the hotel too early, but coffee was provided in the lobby. All things considered, a very good hotel that we would use again.
the front desk auditors especially dyenna, thank you for understanding.
I use internet for business purposes. The hotels internet was very unreliable. I asked twice for the staff to work on getting my water hot for showers and the results were not acceptable I wanted to extend my stay to an additional 3 weeks. I called the front desk to inquire if they could offer me a better rate. They said they would call back and never did. I spoke to one of the managers and voiced my complaints. She listened and appeared to take notes, no customer service recovery offers were ever stated. By the way on top of all of this they still managed to charge me $5.00 for a can of 7 up soda on my bill. I was very disappointed in the customer accommodations made by the Mercure.
The suite I stayed in was very spacious and comfortable.. excellent value for money..
The gym is too small and the only treadmill was out of order
abundant breakfast, large accommodations, security, cleanliness, view
There isn't anything I didn't like.
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