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Customers who viewed Mercure Hotel Guatemala Casa Veranda also viewed:

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Newest reviews for Mercure Hotel Guatemala Casa Veranda

  • Anonymous
      United States of America
    June 30, 2014

    The location was nice.

    We had a kitchen without any silverware, plates, cups or napkins. The kitchen needed to be stocked.

    7.5

  • Anonymous
      Switzerland
    May 6, 2014

    Very helpfull and nice staff. Position in the "zona viva". Spacious and very clean room.

    I checked out at 4:15 am because my flight was at 06:00 am. So I did not carefully check the bill. Once home, I noticed that an amount of 45,3 Quetzales was mentioned on my bill for "food and beverages" ("Alimentos y bebidas"). However, I did not have any food or drinks during my staying at the hotel (not in my room, not in the restaurant). It is not an important amount (about 5 USD), but I wonder why it was charged on my bill...

    8.8

  • Marta
      Brazil
    May 2, 2014

    Achei otimo o quarto, aplo com pequena cozinha

    Poderia ter mais facilidades na cozinha.

    7.5

  • Eric
      United States of America
    April 30, 2014

    nice hotel in zona 10. big rooms and good service.

    9.6

  • Anonymous
      United States of America
    March 7, 2014

    It is a comfortable and safe place to stay. I appreciate the variety for breakfast, the airport shuttle and in Zona Viva

    10

  • Stephen
      United Kingdom
    February 26, 2014

    Good desk Staff - Very Helpful and polite. Comfort - rooms were nicely appointed and comfortable

    restaurant staff not quite so good

    9.2

  • Anonymous
      United States of America
    February 17, 2014

    Location and front desk staff

    Rooms are spacious but their condition is deteriorating, they need to work on this. Staff in the restaurant is terrible. Nobody greets you at the entrance and so they're not aware of who walks in, they never come to ask you what you need and they spend most of the time talking to each other in areas where you cannot see them and where they cannot see the guests. My experience in the dining room was terrible both times I had breakfast there. Housekeeping was not responsive to requests made and my tub looked like it had not been cleaned.

    7.1

  • Neil
      United States of America
    February 16, 2014

    The location was very central to any activities we thought were important, and the close proximity to the airport was good. We could not partake of the free breakfast, as we departed the hotel too early, but coffee was provided in the lobby. All things considered, a very good hotel that we would use again.

    9.6

  • John
      United States of America
    February 11, 2014

    the front desk auditors especially dyenna, thank you for understanding.

    I use internet for business purposes. The hotels internet was very unreliable. I asked twice for the staff to work on getting my water hot for showers and the results were not acceptable I wanted to extend my stay to an additional 3 weeks. I called the front desk to inquire if they could offer me a better rate. They said they would call back and never did. I spoke to one of the managers and voiced my complaints. She listened and appeared to take notes, no customer service recovery offers were ever stated. By the way on top of all of this they still managed to charge me $5.00 for a can of 7 up soda on my bill. I was very disappointed in the customer accommodations made by the Mercure.

    5

  • Roy
      Costa Rica
    November 19, 2013

    very satisfied.

    10

  • Mukul
      India
    September 7, 2013

    The suite I stayed in was very spacious and comfortable.. excellent value for money..

    The gym is too small and the only treadmill was out of order

    8.3

  • Benita
      United States of America
    August 30, 2013

    abundant breakfast, large accommodations, security, cleanliness, view

    There isn't anything I didn't like.

    10

  • Laurenz
      Switzerland
    July 16, 2013

    The room is well equiped and cozy. Everything in the hotel is clean. The breakfast buffet was great.

    We requested to have a one-bed bedroom but they told us they just had this in a "smoking room" which was inacceptabke for such a big hotel. The keys to enter the room were 80% of the time not working. We were annoyed to go back to the reception at least once a day. The basement elevator was broken the whole week. Where were the bellboys?

    8.3

  • Anonymous
      Guatemala
    July 4, 2013

    The master suite was really comfortable and the staff was friendly, I had no complains

    10

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