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Mercure Hotel Guatemala Casa Veranda
12 Calle 1-24 Zona 10, 01010 Guatemala – Show map
Excellent location – rated 9.1/10! (score from 72 reviews)
Rated by guests after their stay at Mercure Hotel Guatemala Casa Veranda.
Get instant confirmation with FREE cancellation on most rooms!
The most recent booking for this hotel was made on Aug 31 at 12:45 AM from Panama.
6 Reasons to Choose Mercure Hotel Guatemala Casa Veranda
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51 properties in Guatemala
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72 verified reviews
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Mercure Hotel Guatemala Casa Veranda's staff speak: Spanish
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Fitness Center, Massage, Turkish/Steam Bath
Food & Drink
Free! WiFi is available in all areas and is free of charge.
Private parking is available on site (reservation is not needed) and costs GTQ 80 per day.
Airport Shuttle (surcharge), 24-Hour Front Desk, Currency Exchange, Tour Desk, Baggage Storage, ATM on site, Concierge Service, Laundry, Dry Cleaning, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Souvenir/Gift Shop
Family Rooms, Elevator
From 3:00 PM
Until 1:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! Up to two children under 11 years stay free of charge when using existing beds.
Free! All children under 2 years stay free of charge in a crib.
One additional older child or adult is charged GTQ 197.64 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Free! Pets are allowed on request. No extra charges.
Cards accepted at this property
Mercure Hotel Guatemala Casa Veranda accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Based on 72 reviews
Show reviews from:
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The location was nice.
We had a kitchen without any silverware, plates, cups or napkins. The kitchen needed to be stocked.
Very helpfull and nice staff. Position in the "zona viva". Spacious and very clean room.
I checked out at 4:15 am because my flight was at 06:00 am. So I did not carefully check the bill. Once home, I noticed that an amount of 45,3 Quetzales was mentioned on my bill for "food and beverages" ("Alimentos y bebidas"). However, I did not have any food or drinks during my staying at the hotel (not in my room, not in the restaurant). It is not an important amount (about 5 USD), but I wonder why it was charged on my bill...
Achei otimo o quarto, aplo com pequena cozinha
Poderia ter mais facilidades na cozinha.
nice hotel in zona 10. big rooms and good service.
It is a comfortable and safe place to stay. I appreciate the variety for breakfast, the airport shuttle and in Zona Viva
Good desk Staff - Very Helpful and polite. Comfort - rooms were nicely appointed and comfortable
restaurant staff not quite so good
Location and front desk staff
Rooms are spacious but their condition is deteriorating, they need to work on this. Staff in the restaurant is terrible. Nobody greets you at the entrance and so they're not aware of who walks in, they never come to ask you what you need and they spend most of the time talking to each other in areas where you cannot see them and where they cannot see the guests. My experience in the dining room was terrible both times I had breakfast there. Housekeeping was not responsive to requests made and my tub looked like it had not been cleaned.
The location was very central to any activities we thought were important, and the close proximity to the airport was good. We could not partake of the free breakfast, as we departed the hotel too early, but coffee was provided in the lobby. All things considered, a very good hotel that we would use again.
the front desk auditors especially dyenna, thank you for understanding.
I use internet for business purposes. The hotels internet was very unreliable. I asked twice for the staff to work on getting my water hot for showers and the results were not acceptable I wanted to extend my stay to an additional 3 weeks. I called the front desk to inquire if they could offer me a better rate. They said they would call back and never did. I spoke to one of the managers and voiced my complaints. She listened and appeared to take notes, no customer service recovery offers were ever stated. By the way on top of all of this they still managed to charge me $5.00 for a can of 7 up soda on my bill. I was very disappointed in the customer accommodations made by the Mercure.
The suite I stayed in was very spacious and comfortable.. excellent value for money..
The gym is too small and the only treadmill was out of order
abundant breakfast, large accommodations, security, cleanliness, view
There isn't anything I didn't like.
The room is well equiped and cozy. Everything in the hotel is clean. The breakfast buffet was great.
We requested to have a one-bed bedroom but they told us they just had this in a "smoking room" which was inacceptabke for such a big hotel. The keys to enter the room were 80% of the time not working. We were annoyed to go back to the reception at least once a day. The basement elevator was broken the whole week. Where were the bellboys?
The master suite was really comfortable and the staff was friendly, I had no complains
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