Hotel Museo Casa Santo Domingo    

Incredible facilities

Staff - not as customer driven as expected. Had issues getting in at night, getting help with ordering food after kitchen closed...

Extremely beautiful. Historic complex of old monastery buildings. Beautiful renovation. Beautiful grounds. Peaceful. Excellent breakfast included. Gourmet restaurant. A treat for the eyes. Pretty much central location. Free entrance to museum complex on grounds.

Almost non-existing Internet reception. As one of us had to work remotely this caused huge problems, and "even in Guatemala" we expected a 5-star hotel to have working WiFi. Management refused to let us leave to go to another (modern) hotel (due to "cancellation policy") but did switch us to a junior suite (without window but with mostly working Internet) at no added cost, and checked back many times with us to see if we were OK.

There is no air conditioning. Cost 200 usd per night bad food. The staff won't help. The tv is Very small. I won't recommend this third country hotel. And third country staff. In warm weather you will sweat.

We enjoyed every aspect of the stay at Casa Santo Domingo. I will recommend this place to others and will someday stay again.

The autos put out such terrible tailpipe exhaust. It was nice to be in an environment however away from all those fumes. Lush, green and quiet. The onsite tour vendors need to be more in touch with their counter parts in the same area. I was quoted a price to Tikel at the hotel at $675.00 for the day. Up the street, it was $300.00 for the entire day inclusive of lunch, transfers, park entry fees, and air.

The hotel is in a great location and the settings are great.

Staff could not find our reservation and we were told to come back in a few hours, they might have a room then. Manager finally assured there was a room. While waiting for check in we waited in the bar area. Our 5 year old daughter was hungry and I asked if it was possible to get a ham and cheese sandwich. I was told that I cannot order it in the bar but on the terrasse outside. I walked outside, ordered the sandwich with the staff there (the only one who was nice and he also brought it to the bar).

Beautiful restored hotel with unique big rooms, Spa and swimming pool in an old convent in Antigua. The whole place is a museum and worth visiting it. Good restaurant inside and another one up the hill "El Tenedor" which nice view towards the volcanos.

very different, has personality, im not religious at ALL but i can appreciate this place.

Rather than what I like, I would like to point out what I disliked. To begin, with a 5 star hotel that charges for internet service and that does not offer the service for free for all guests at least in the common areas, it is way bellow the 5-star standard. Food in the hotel restaurants was acceptable at best; the menu offered in the pool area was poor and ridiculous. The pool bar was poorly staffed and with had an extremely minimal selection of beverages to offer.

Light fixtures had burned bulbs that were never replaced during the 5 days we stayed there. The room cleaning service was inconsistent. Almost every day we had to call and ask for something the crew forgot to replace or simply didn't do. We will never recommend this hotel to any or our friends who travel the world, and whoever was or were responsible for giving the hotel a 5 star rating, I would encourage visiting real 5 star hotels, and downgrade the Santo Domingo to 4 stars at best,

El personal es muy atento y servicial. El desayuno es muy variado, completo El hotel es un encanto La ubicacion esta muy bien La habitacion es preciosa, las camas muy comodas Excelente para tomarse fotos, cada rincon del hotel tiene algo especial.

Las ventanas no son antiruido y al acostarnos podiamos escuchar la musica de afuera. No recuerdo si la musica paro temprano o dormi tan bien que no la escuche mas.

El hotel es bellisimo combina ruinas con detalles arquitectonicos mas modernos elaborados con mucho gusto. Las habitaciones son espaciosas y muy lindas. Tienen detalles muy acogedores. De 4 a 6 ofrecen te o cafe con galletas cerca de la habitacion. El lugar es enorme y casi podrias dedicar tu estadia a visitar los museos y disfrutar de los rincones que tiene este hotel. La limpieza y el mantenimiento continuo se notan . El personal es muy amable y toma decisiones independientes que benefician la estadia de los turistas uno cuenta con ellos siempre. Los jardines y sus flores son increibles igual que la vista hacia el volcan Este hotel en realidad representa a Antigua ... es la posibilidad de estar en una ciudad historica, antigua, bellisima con todas las comodidades del presente.

El entorno, la tranquilidad, los museos, la calidez del ambiente, la piscina, todo en realidad, Absolutamente encantador

nada

El internet no llega a las habitaciones y ademas es de pago.

Questo hotel dentro un monumento recuperato e protetto benissimo, è unico nel suo genere a livello mondiale, lo staff e gentilissimo la cucina è eccellente le stanze sono molto belle ed i prezzi sono davvero competitivi.

Tutto perfetto!

Excelente todo el hotel sus espacios publicos y privados.En algunos comentarios se menciona que el mismo no se encuentra en el centro de Antigua pero dadas las dimensiones hay que tener claro que esta a unas 4 o 5 cuadras de la Plaza que ademas el uno de los sectores mas concurridos y lindos de la ciudad. Es un placer estar dentro del hotel y recorrer sus museos, jardines, etc.

Es dificil encontrar críticas pero podriamos decir que posiblemente se podria esperar algo mas del restaurant (en el entendido que en Antigua existen muy buenas ofertas gastronómicas), ello incluye el posiblemente desayuno. Para quien gusta leer en la habitación deberia disponerse de alguna iluminacion especifica dado que la general es muy escasa.

Es muy tranquiño

Museos

Le cadre des jardins et les beaux musées de l'hôtel Le restaurant

Le fait de devoir payer internet et l'eau dans les chambres Une certaine indolence dans le service

El trato del personal, su ambiente, su comida

Viajamos siempre con todos nuestros hijos dos de ellos utilizan silla de ruedas ya que tienen paralisis cerebral, sin embargo a pesar de haberlo anotado en la reserva a traves de booking.com, esta especial situacion no fue tomada en cuenta y tuvimos que bajar muchos escalones literalmente exponiendo a nuestras hijas a alguna caída. Realmente deberia haber en este hotel mas rampas para acceso de discapacitados y asi cuando estan con reservas llenas y con imposiblidad de cambiar la reserva hecha por uno a traves de la pagina aun sea posible que se tenga acceso a las habitaciones que han sido asignadas sin riesgos ni incomodidades.

Es un hotel 5 estrellas, pero no hay botones o quien ayude con las maletas.

Absolutamente todo, de noche es espectacular. Mi habitación era la de menor valor y tenía una vista espectacular al volcán.

Todo me gustó

结算不愉快

La comida y la privacidad

Que a las 7 am estaban haciendo arreglos de construccion, con bastante ruido

Staff friendly and make your stay confortable and enjoyable. The hotel has a lot of facilities to relax, and entertain.

divino el hotel con muy buen servicio

It gives a true sense of Colonial times. Beautiful gardens.

Given the price I had expected the WiFi to be included in the price, I was disappointed to see it cost $5 per hour, seems very high. Other spots around town included it free.

早餐丰富

不按照订单结算，非常不满意