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Newest reviews for Hotel Posada de Don Rodrigo Panajachel

  • Lawrence
      United States of America
    February 27, 2014

    Lovely location, very comfortable facilities, neat and clean. Staff friendly.

    We had to repeatedly request adequate towels - which were delivered in a reasonable time on each occasion. However, there was no tissue paper (i.e., Kleenex or equivalent) in the room and the staff said they don't provide it - told us there was a pharmacy 3 blocks away where we could buy some! This is totally unacceptable for any decent hotel and particularly one in this price range. I don't think they got the message at all!

    8.3

  • Helen
      United Kingdom
    January 10, 2014

    We had reasonably high expectations given positive reviews and appealing photos but this hotel really delighted. A fantastic position in the town which is by no means attractive but nowhere near as touristy as we feared. If you want to be centrally located you won’t do better. This is a large property with beautiful gardens and very nice rooms (we had a lake view room) although there is no question the decor is dated and the fittings could do with some tlc: chipped bath, scuffed walls etc. But none of this detracted sufficiently from the appeal of the property and, most importantly, the overwhelming service. Nothing was too much trouble for the staff who catered to our every request. Having thoroughly enjoyed our dinner on the first evening and then been equally as pleased with our breakfast, we ended up eating virtually every meal at the hotel and just ordering pretty much whatever we wanted and they delivered with a smile. The friendliness of the staff and their willingness to accommodate literally any request was really what made this hotel so exceptional for us and we would return in a heartbeat.

    The one criticism? The dowdy swimming pool and its hideous water slide. The slide needs to be ripped out as it is an eyesore, not in keeping with the style of the rest of the hotel and blocks the wonderful view of the lake from the dining room. The pool needs an overhaul, predominantly of the surrounding area which is nasty concrete with a few paltry rusty chairs. Investing in some good quality chairs and sun loungers and sprucing up the area in general would make a world of difference. But it is unlikely you would choose this hotel as a base from which to spend a lot of time around the pool and thus again, this should not deter you whatsoever from staying in what is otherwise a lovely property run by wonderful, warm staff.

    8.3

  • Shane
      Australia
    September 16, 2013

    The exceptional service and lake view rooms. The restaurant served quality food.

    It was low season so not many people but that can be a positive. Even though I got my internet working, this did not extend to my room which is the only hotel's let down. Everything else is exceptional. If the hotel addresses the internet problem, I would give this a 10 out of 10 and can't wait to return.

    9.6

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