Staff is really friendly, they make an effort
Guatemala has a huge issue in paying in dollars, the price that appears on booking is different from what you actually pay because all hotels in Guatemala use their own exchange rate, so expect to pay more, OR, pay in dollars cash, although this might not work because they might charge you in quetzales and turn it into dollars with their own exchange rate, so there is no way out, unless, you pay in quetzales that you have exchanged somewhere else at a reasonable price.
The hotel is bad, and I mean really bad, because for this price you could stay at holiday inn which is miles better, this hotel feels really really old, rooms have no AC (though not advertised one doesn't look for it in the amenities because it should be a MUST), TV is the worst.
My main issue is, for this price you could stay at a much better hotel. I would never stay here again.