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Ave Reforma 7-89 Z10, 01010 Guatemala, Guatemala – Show map
Excellent location – rated 9/10! (score from 27 reviews)
Rated by guests after their stay at Hotel San Carlos.
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56 properties in Guatemala
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27 verified reviews
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Hotel San Carlos's staff speaks: Spanish
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Outdoor Pool (all year), Grounds
Food & Drink
Bar, Restaurant with Dining Menu, Snack Bar
WiFi is available in all areas and is free of charge.
Free private parking is available on site (reservation is not needed).
Room Service, Packed Lunches, Airport Shuttle (free) , 24-Hour Front Desk, Currency Exchange, Tour Desk, Laundry, Dry Cleaning, Meeting/Banquet Facilities, Fax/Photocopying, Souvenir/Gift Shop, Honeymoon Suite
Safe, Shops (on site), Non-smoking Rooms, Soundproof Rooms, All Spaces Non-Smoking (public and private), Designated Smoking Area
From 3:00 PM
Until 1:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 10 years stay free of charge when using existing beds.
One older child or adult is charged GTQ 126.40 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 27 reviews
Value for money
Show reviews from:
An outdoor pool, hot tub and spa with a gym and sauna are available at this elegant hotel. Each spacious room has a terrace with views of Guatemala City or the surrounding volcanoes.
Score from 301 reviews Excellent
Located in the Zona 10 district in Guatemala, Holiday Inn offers its guests free WiFi access and an outdoor pool. The property also has a fitness centre.
Score from 46 reviews Very good
Located just 300 metres from Plaza España, Suites Reforma offers a bar-restaurant, free private parking, a sauna and gym.
Score from 68 reviews Good
Offering a restaurant, Santiago Hostel and Traveling is located in Guatemala. Free WiFi access is available. The property offers free parking.
Score from 7 reviews Review score
Closeness to the us Embassy. The staff was great for the two days of our stay. Security was a priority. The inside was amassing for tourist and business. The staff was friendly and always helpful. There was a safe (box) in the room. The tv was larger than other hotels (42 or 49") flat screen. Bed comfortable. The windows could be open wide or just the top. The gate guard recognize us by the second day and friendly. The inside was great for small one to one business. It also had a small bar. Nice, quite, private place.
No air-condition, during our travel the weather was nice and cool. But if it would have been hot that may be an issue.
Everything was cool except wifi
Wifi didn't work
The helpfulness of the staff.
Noise level was a little high at times
The helpfulness of the staff
The strength and bandwidth of the wifi
The friendly service received from the staff
When I hear people from next rooms snoring....
The staff were very helpful and efficient and came through with every thing they offered us, unlike a lot of places
The place is well located, with a beautiful atmosphere near banks, shops and restaurants. The hotel offers a taxi service if you need to go anywhere. The staff is very friendly and is ready to help you even beyond the call of duty. I would use this facility again and recommend it without any reservation.
The only complaint I have is that since my room had windows facing the yard where the pool and some tables are located, some young people were talking loudly at night at the time I was in bed, it didn't bother me a lot but I would rather have peace and quiet. Eventually I fell asleep and I think the group of friends went somewhere else.
We loved, adored, this hotel. I was so lovely and beautiful. From the moment we were dropped off in front of it, until the moment a car took us to the airport (free) we admired it's beauty and charm. The room was fabulous, it was a standard room, and large, with kitchen.....the hallways were like being in a great museum....the people at the desk were so accommodating and charming to us.....we loved this hotel.
There was nothing we didn't like, love.
The historical nature of the hotel. The facade is beautiful, bar and lounge area have antiques. Garden was wonderful with coffee beans, banana trees and wonderful flowers. Seating area next to the pool lovely too for a relaxed day. Free transfers from airport, look out for your name on a board. Alternatively it costs 10 dollars by taxi for two late at night, so probably cheaper during the day. Free cocktail. 890 for large double room.
Ideally you would have some understanding of Spanish to stay here, as very few of the staff speak any English. They didn't respond to any emails about enquiries. The details said there was free transfers to the airport which indeed there were, but we weren't old how to organise it. We were told that they waited for us with our name outside the airport. So remember this! I think some of the rooms could do with a good dust and the net curtains need a clean. But overall a very pleasant stay.
Staff is really friendly, they make an effort
Guatemala has a huge issue in paying in dollars, the price that appears on booking is different from what you actually pay because all hotels in Guatemala use their own exchange rate, so expect to pay more, OR, pay in dollars cash, although this might not work because they might charge you in quetzales and turn it into dollars with their own exchange rate, so there is no way out, unless, you pay in quetzales that you have exchanged somewhere else at a reasonable price. The hotel is bad, and I mean really bad, because for this price you could stay at holiday inn which is miles better, this hotel feels really really old, rooms have no AC (though not advertised one doesn't look for it in the amenities because it should be a MUST), TV is the worst. My main issue is, for this price you could stay at a much better hotel. I would never stay here again.
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