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202 Hilton Road, Tumon Bay, 96913 Tumon, Guam – Show map
|King Hilton Plus Room||
|Twin Hilton Plus Room||
|Tasi Club Twin Room with Access to Tasi Club Lounge||
|King Room - Disability Access|
|Tasi Club King Room with Access to Tasi Club Lounge||
|Main Ocean Junior Suite|
|Executive King Room with Access to Executive Lounge|
|Tasi Club Junior Suite|
|Deluxe Plus Twin Room||
|Premier Deluxe Paradise Suite|
|Deluxe King Room||
|Hilton King Room|
|Deluxe Twin Room||
|Hilton Twin Room|
|Deluxe Plus King Room||
|Premier Chief Suite|
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17 properties in Tumon
Including hotels, apartments, villas and more.
151 verified reviews
They speak your language!
Hilton Guam Resort & Spa's staff speaks: Filipino, Japanese, English
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Outdoor Pool (all year), Grounds, Sun Deck
Tennis Court, Snorkeling, Fitness Center, Spa, Massage, Hot Tub, Game Room, Playground
Food & Drink
Bar, Breakfast in the Room, Restaurant with Dining Menu, Buffet-Style Restaurant
WiFi is available in the hotel rooms and charges apply.
Private parking is available on site (reservation is not needed) and costs USD 3 per day.
Room Service, Shuttle Service (free), Airport Shuttle (surcharge), 24-Hour Front Desk, Baggage Storage, ATM on site, Concierge Service, Dry Cleaning, Meeting/Banquet Facilities, Business Center, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating
Filipino, Japanese, English
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 12 years stay free of charge when using existing beds.
All children under 2 years stay free of charge in a crib.
One additional older child or adult is charged USD 40 per person per night in an extra bed.
The maximum number of extra beds in a room is 1.
The maximum number of cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 151 reviews
Value for money
Show reviews from:
Situated on the beachfront, overlooking Tumon Bay, Lotte Hotel Guam offers a swimming pool, a fitness centre, a restaurant, a deli and a cafe.
Score from 19 reviews Very good
A 7-minute drive from Guam International Airport, Guam Reef & Olive Spa Resort boasts an outdoor swimming pool and a spa. Free on-site parking is available and guests enjoy free Wi-Fi access.
Score from 105 reviews Good
Overlooking Tumon Bay, The Bayview Hotel offers rooms with a private balcony and lovely bay and city views. It features an outdoor pool, a fitness center and a restaurant. Free Wi-Fi is included.
Score from 184 reviews Good
Featuring 7 on-site dining options, 2 outdoor swimming pools, a 24-hour fitness center and a day spa, The Westin Resort Guam has elegant 5-star accommodations on a private beach in Tumon.
Score from 164 reviews Good
Elevator Main pool
pool area, small private hotel beach, sandy public beach only 100 meter, choice of restaurants in the hotel, view, very friendly staff, kids corner in the breakfast area and kids playroom, nice breakfast buffet
restaurant staff was sometimes a little... slow...(but always very friendly), not the cheapest place altogether, some rooms need some work, but we could change the room without any probem, and the new room was fine.
great location/view separate tub/shower in bathroom
squeaky bed springs in-room WiFi spotty
The best bits of Hilton Guam is its privacy. From the long driveway into the hotel to its distance from the city centre as well as its secluded shoreline for people interested in a private snorkeling experience. The room was airy and comfortable and the few restaurants within the hotel served excellent seafood. We were really excited by the snorkeling experience as the waters were crystal clear, and the marine life so friendly and vibrant.
The distance to guam city centre is a little farther than the other hotels, however the hotel does have a dedicated bus stop with 15-20 min interval buses travelling along the popular tourist destinations. If you'd like to explore the lesser known attractions on guam, suggest you rent a car, as the island's taxi service is rather steep.
I love the breakfast serves til late morning and the unlimited cocktails for free served with a plate of appetizers!!! Yummm!! Speaking of breakfast! It's not your typical american breakfat! It's a Japanese blended with western style and I love the fussion!!! Beds are so comfortable and my view is awesome!
Internet not free for military/government traveler staff answering the phone are giving attitude and very rude. Tv signal and phone signal were going on and off making the shows that we are watching choppy.
room service menu
the room had ANTS everywhere for this to be a Hilton Hotel, it was not the standard that I am use to at other Hilton Hotels. The loby area was nice, although they should have put some of that money into the rooms where guest would be spending time. There are alot of other places where 200.00 a night WILL get you the comfort that you will be looking for..... This is not a five star hotel, at least the two rooms that I was changed too were not!!! I never leave reviews, but this one deserves it! My fellow NAVY travelers beware!!!!
when internet was working it was great clean great staff
internet kept going in and out food was not that good
I like the staff's hospitality. I also love the view in the hotel. I stayed here twice and so far I was never disappointed on their service.
Facility was much better maintained compared to other nearby hotels. What you would expect of a 5 star hotel in terms of cleanliness and upkeep. Bed's were really comfortable. Since Guam is an island, internet services at this hotel was superb.
Felt there was nothing special for the Tasi Club rooms. Breakfast was better at the Islander's buffet and even the Standard Twin Room was much more spacious and well appointed. I did not like the hotel staff's attitude when it came to mixing up my reservations. Though I was not at fault, I had to bear the burden of their mistakes for such a reputable hotel chain. Other issue is the Hilton is located on the bottom end of hotel row and thus was quite far from the downtown area. The Westin and Lotte have much better locations.
The on-ground facilities
Lack of amenities (lack of paper towels in the kitchen), for the price of the room (Chief Premier Suite) Small little insects crawling around on all the horizontal surfaces $15.00 charge for internet, even in the most premier room available. A charge for the hotel shuttle, even as a guest in the most premier room (almost $2,000.00 for 5 nights). A hotel renovation is much needed. Extremely slow refund for nights not stayed (checked out early, 5 October, still haven't received the difference on 18 October 2014). Extremely high prices of food.
I loved everything, the room was completly clean, the staff were helpful as i had a few issues concerning phone, tv, room, and wifi and a quick call made it right. The room was great, beds were comfy, slepted great, wifi service was fast, bathroom was great, clean, and water was hot. Food was excellent, bar was great, pool was clean, hot tub felt amazing, the dinner show was amazing.
Honestly, the only thing i didn't like was the fact that my room that i had paid for wasn't ready for me to come into at the time i was told to check into the hotel.
My room was awful. The head board paint was missing. The bathroom shower looked old and meldow. The door had paint missing on the. The lobby was beautiful. I payed $1200 and keep asking for a better tea pot because the one in the room did work. My room needed to be remodel
House keepers were very friendly. Front Dest were courteous and helpful.
The tiles in the shower had mildew. The building securities were rude. Massage prices was quite pricey.
overall good spot, kind of far away from everything but very nice
internet kind of slow
Conveniently located friendly staff Amazing food at hotel Restaurants
Even though i booked over a month in advance and I am not handicapped I was given a handicap room on thefirst floor with no view of the ocean. Paid for internet in the room but internet did not work anywhere but the pool and lobby. House keeping did not replace towels when they cleaned the room.
The breakfast buffet was great but if you want to save $25, just do the complimentary breakfast, it's a lot more than just continental. The 24hr cafe is a life saver for midnight munchies. The dinner show was very entertaining!
The guest service at reception needs some work. There were lines because the agents were constantly on the phone. Wifi in your room was $15/day.
Christina (Tina) at the front desk was fantastically helpful. Mitch too.
Room was a bit tired.
Great locaiton in Tumon Bay.
We got the hotel at 3:30 am due to the flight schedule. We were tired and asked if the extra was provided when we were checking in which we had requested when booking. However, there was no extra bed when we finally went in to the room. We called the front for an extra bed and took 2 hours to finally get it. We were finally able to sleep at 5:30 am.
Excellent staff in Roy's
When I came back at 4pm, the room was still not cleaned. After calling in housekeeping, cleaning lady did a rush lousy job.
Concierges at day-shift are superb. A staff at breakfast is also super nice.
Night-shift concierge is so-so: he kind of made us not want to go back to Hilton. The evening drinks, especially wine, is so horrible. The cleaning crew did not take away a dirty dish
Located at the end of Hotel St. with nice view and good for snorkeling.
It was clearly told to me that my credit card will not be charged for reservation. After checking my statement online it had reduced a certain amount on my "available balance". I called the hotel and says they did it to guarantee the room only and should be back in a few business days. 5 business days later hitting the weekend now and I'm still waiting! My guest put their own cards in on check-in as a "special instruction" provided during reservation. What a inconvenience from this hotel.
The Micronesian Dancers at the outside Bar & BBQ were excellent. Saw them twice - great performers. The bartenders, especially Matt, were great too.
Prices for drinks in the in-room refrigerator were way high; but staff will remove them and then you can put your own drinks there.
Too noisy outside, there was a performance till mid-night. We couldn't sleep well. Staff is just saying 'we are sorry'. TV, telephony and wi-fi facilities were very poor. We had main power failure... I won't visit Hilton Guam again.
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