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Hilton Guam Resort & Spa
202 Hilton Road, Tumon Bay, 96913 Tumon – Show map
After booking, all of the property’s details, including telephone and email address, are provided in your booking confirmation and your account.
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The most recent booking for this property was made on Aug 30 at 11:04 PM from Japan.
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15 properties in Tumon
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100 verified reviews
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Hilton Guam Resort & Spa's staff speak: Filipino, Japanese, English
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Outdoor Pool (all year), Grounds, Sun Deck
Tennis Court, Snorkeling, Fitness Center, Spa, Massage, Hot Tub, Game Room, Playground
Food & Drink
Bar, Breakfast in the Room, Restaurant With Dining Menu, Buffet-Style Restaurant
WiFi is available in the hotel rooms and charges apply.
Private parking is available on site (reservation is not needed) and costs USD 3 per day.
Room Service, Shuttle Service (free), Airport Shuttle (surcharge), 24-Hour Front Desk, Baggage Storage, ATM on site, Concierge Service, Dry Cleaning, Meeting/Banquet Facilities, Business Center, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating
Filipino, Japanese, English
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! All children under 12 years stay free of charge when using existing beds.
Free! All children under 2 years stay free of charge in a crib.
One additional older child or adult is charged USD 40 per person per night in an extra bed.
The maximum number of extra beds in a room is 1.
The maximum number of cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hilton Guam Resort & Spa accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Please note that there is a V.I.P shuttle service featuring a Lincoln Navigator. This is available for up to 5 guests and transportation cost USD 75 each way, with free water for all guests. Please inform Hilton Guam Resort and Spa in advance if you want to use this service, using the contact details found in the booking confirmation.
Based on 100 reviews
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The Micronesian Dancers at the outside Bar & BBQ were excellent. Saw them twice - great performers. The bartenders, especially Matt, were great too.
Prices for drinks in the in-room refrigerator were way high; but staff will remove them and then you can put your own drinks there.
bathroom had mildew; restaurants average, deli mediocre
Staff was very friendly, breakfast good, big room, good swimming pool.
Smell of humidity in the room. It was rainy season, but the price was quite high. Breakfast was all the same for 6 days.
The staff was very helpful and accommodating, especially those in the Islander Terrace and pool areas. The pool was great and had a great view. The waterslide and kiddy pool were also great as well.
The bathtub in our room kept leaking and we didn't have enough towels to clean it up. It also took a long time for housekeeping to get to our room. By the time we wanted to relax in the room (4pm) the had just gotten to our room.
Very comfy bed Very close to the sea
Very old Hotel, needs urgent renovation. No buffet in the lounge you have all time to ask for more food. Very bad location to come to town,very expensive taxi or shuttle No beach close to the hotel. Boring pool area
Easy access to great scuba/snorkeling Relaxed staff Good food Simple transport options
Some rooms are tired and need a make-over.. which is underway but not yet finished.
The coffee shop sold Red Bull for $6.00 per can, Bon-voage shop 5 metres away sold the same can for $3.00 - hello
Staff was friendly, and even though I arrived late, they still had food ready for me in the club lounge. But it closed too soon.
The rooms are very dated and old. The fixtures were average. The TV was very hard to use and would not turn off. I had to unplug it. I also could not close the shutters to the outside, although since I had to get up very early, the sun was not yet up. It was also strange to have to walk so far to get to the best rooms. There was no easy and ready access. Finally, hard to get to the airport in the morning as they only use one taxi for everyone.
the location, breakfast, view from the bedroom
did not have a good cafe....
It was my second time there and I can't fault the excellent service and location, food at the hotel's restaurant is great too.
Staff was very friendly and helpful
Wasn't worth the price
Services are at the high standard expected of a Hilton Property and interior spaces were nice. I like the free cabanas overlooking the beach. Military Discounts on just about everything.
The property looked like it was starting to get run down. The inside was nice but the grounds showed age. Construction was going on through the day and extended past the advertised hours. The construction also blocked the pool-side showers so to rinse off sand from the beach you had to go all the way to your room. The spa was very small and expensive for services received. No sauna or steam room were available.
The staff was very accommodating when we found out that the room they gave us was the wrong one; we got a king sized bed and not two twins. They provided us with an additional bed for our son at no extra charge. The food ordered through room service was very good and affordable The three pools are great for kids and adults; my kids had a blast!
Besides the fact that we did get the wrong bed arrangements, the bathroom looked very outdated and more importantly the sink's rim was full of mold. It obviously needs an upgrade. We requested ahead of time for more towels and other toiletries since we brought our kids and they confirmed that they would make that happen, only to find out that we only had 2 bath towels and the additional toiletries to accommodate our kids weren't there either; not what you would expect after their confirmation and more importantly, not something you would expect from the Hilton period. Had to use my own LTE since they ask you to pay for WiFi; in this day and age that is ridiculous.
There were a few things that we really enjoyed and most of all the staff in general :who are very friendly A) the seafood restaurant, Tony , who was on several occasions our waiter and completely excelled himself . The food was by far the best at the hotel . B) Edward on the executive room front desk, who tried to ameliorate our position. He even rang ahead to the next Hilton we were staying in , on order to smooth our way. C) Edith the daytime waitress in the informal outside restaurant, next to the pool D) the sea was terrific , fab snorkelling and warm, lovely gardens too E) Mark in the breakfast dining room was great too. Guam is a good place to visit with lots of ww2 related interesting museums. Shopping too is very good! Wednesday night market quite fun. Generally good for families
Well where to start!! The room had a few faults . The sink tap came off in our hands and also same problem in our sons room. There was mould under the bath taps. No bath plug. All were however sorted out reasonably quickly after complaining . ( The bedroom was clean.) The executive area food was awfully dismal and much more help needed on presentation and food selection. But . The main problem with the hotel was the apaulling way we were treated by staff when eating out at the poolside (informal) restaurant, they couldn't get rid of us quick enough. Don't expect to have a drink after 10pm 'Al fresco' without being hounded for your glass to be exchanged for a plastic one at 10-05pm, as they said it was closing ! It completely ruined a family reunion and quite frankly wasn't upto Hilton standards. One would not believe that an outside restaurant / bar closes 10 pm. In fact a reason you want to go to these hotter climes is to sit outside and relax. It was all shut outside by 10 pm (despite being very warm !) . They were basically changing the bar closing times to suit themselves .! I understand that after our complaint , outside areas closing times are being look into!! Oh and there were a few rowdies by the pool who should have been checked for their behaviour !! A bit far from town and taxis expensive . Better to hire a driver for the day and negotiate a fee beforehand .
Service in restaurant ok and location good as ABC Stores are in Tumon.
Hotel needs to be renovated - ie plumbing fixtures. Last visit in September, the hotel had a an outage of hot water. Service in the restaurant downstairs - too slow if one orders from the menu. Considering to stay at the Hyatt next September.
Staff, room in Tasi wing had lots of space, free drinks and appetizers and breakfast with Tasi club.
During our 10 days we spent at this hotel we stayed in deluxe twin rooms in premier tower, then we moved to main tower and last 2 days spent in tasi deluxe. I would advice top floors of premier tower, main tower rooms that overlook swimming pools are really damp which is very uncomfortable. tasi's advantage was that there were free drinks and water available during the day. but breakfast had less choice compared to what was offered in main buffet restaurant. btw, breakfast is good. very nice and helpful staff at main frontdesk, very well suited for families with children. swimming pools for any "taste". Overall, we liked our stay at this hotel.
hotel itself is old, daily cleaning was so-so
Beautiful location although far from the stores. Staff is nice and helpful. Large rooms. Great facilities.
I didn't understand the housekeeping service so ended up not getting my room cleaned daily. It would have been nice to have scheduled tours of Guam or at least a alliance with a tour company.
Small rooms, old and bland furniture Not very helpful staff Breakfast and afternoon refreshments all disappointing
Helpful and friendly staff.
Excellent stay at the hotel.
Guam Hilton does not train their employees. If you want some sort of standards, don't stay there. They won't apologize but blame co-workers or tell you what you should have done. No hospitality: I am very disappointed. I booked the room for my mom and her friend. We checked in on Dec. 21 and checked out on Dec. 23. My room was 872, on the 8th floor, which had executive lounge access according to booking.com's room information. 1) Even though my bookings.com confirmation says that we had executive lounge access, the front desk agent said "you don't have the lounge access." The reason was her computer system said so. I showed my confirmation and she said okay but did nothing. No apologies. Our keys still could not open the lounge, so I needed to go back down to replace the key from a different person. Terrible. 2) Upon check-in, we gave a different credit card to pay for the hotel, so she input the new card information on the system. Upon check out, we attempted to give the new card, the person who checked us out said "no need." They charged on the old card. 3) I called to clarify why it was charged to the old card. The person who checked us in answered the phone. She blamed the person who checked us out by saying "she's not supposed to do that. I checked you in, and I put a note that says charge to the new card." I explained that the person who checked us out refused to take the card and just charged to whatever card. She asked "so what do you want us to do?" I asked her to cancel the charge to my card and charge to the other card (my mom's friend's card), she said she cannot because the card holder left Guam. So I said that my mom's friend signed for my card, and I didn't know it was charged to my card. She said it's okay because someone witnessed my mom's friend signing. How illogical. I almost wanted to call my credit card company to cancel the transaction.
Great facilities. Lots of helpful staff. Highly recommended
Staff very friendly and professional, great breakfast
Infrastructures need to be refreshed;for instance in my room there was a noise due to electrical transformer all night long which was particularly evident in the quiet of the place
Tasi club is very good!
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