We called twice to be picked up from the airport; at the end, we had to take a taxi (it is more convenient by the way!). They were not honest enough to tell us nobody was coming for us.
One day our room was not cleaned. When my wife complained (we were upset!) using a strong tone of voice, Rachel hung up the phone. When this hotel worker was requested to provide us with her last name, she said, "I am the only Rachel at the hotel". We wonder whether or not these people are trained to outstandingly put into practice effective communication and problem solving skills. As a consequence, the hotel allowed us to check out at 3.00 p.m. and took us to the airport for free. (Here, I have tried to make a long story short!)
The view to the sea is not attractive at all because of the condition of the roofs. It took several tries to make the bathroom switch work. When we asked for a bottle opener, they kept us waiting for almost an hour and failed to tell us there was one in the toilet.
The warmer in the room did not work.
This hotel does not belong to any other hotel chain, be careful!!!!! It seems the new owners want money for the least effort. The hotel is beautiful but is in need of urgent maintenance.
It is very near the airport. The hotel connects you directly to the beach. Tony Roma's and K-mart are within walking distance. Hard Rock is 5 minutes away by the red shuttle (when coming back, the bus stop is 5 blocks away from the hotel). At the lobby, you can have water and another beverage for free. There is a store available for everyone. Breakfast is western-like with some Japanese influence.