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Pacific Star Resort & Spa
627B Pale San Vitores Road, 96913 Tumon – Show map
After booking, all of the property’s details, including telephone and email address, are provided in your booking confirmation and your account.
Get instant confirmation with FREE cancellation on most rooms!
The most recent booking for this property was made on Aug 29 at 10:52 AM from Japan.
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15 properties in Tumon
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71 verified reviews
We speak your language
Pacific Star Resort & Spa's staff speak: Chinese, Filipino, Korean, Japanese, English
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Outdoor Pool, Terrace
Ping-Pong, Snorkeling, Mini Golf, Sauna, Fitness Center, Beachfront
Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant With Dining Menu, Buffet-Style Restaurant
WiFi is available in the hotel rooms and charges apply.
Free! Free private parking is available on site (reservation is not needed).
Room Service, Vending Machine (drinks), Vending Machine (snacks), Car Rental, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Currency Exchange, Tour Desk, Baggage Storage, ATM on site, Concierge Service, Laundry, Dry Cleaning, Daily Housekeeping, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Souvenir/Gift Shop
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Hypoallergenic room available, All Spaces Non-Smoking (public and private)
Chinese, Filipino, Korean, Japanese, English
3:00 PM - 11:30 PM
1:00 AM - 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! One child under 18 years stays free of charge when using existing beds.
Free! One child under 3 years stays free of charge in a crib.
One older child or adult is charged USD 20 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 9 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Pacific Star Resort & Spa accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Please note that the day spa is closed until further notice, due to renovations.
Transfers are available to and from Antonio B. Won Pat International Airport. These are charged USD 15 per person, each way. Please inform Pacific Star Resort & Spa in advance if you want to use this service, using the contact details found on the booking confirmation.
Guests staying in Executive Rooms receive free airport transfers.
Based on 71 reviews
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Wet carpet in the room
View, room service and quality of food
Carpeting was dirty
Great views, beachside location, nice pool (and during our stay, we often had it to ourselves), close to shopping and dining, friendly and helpful staff.
loved the location,it had a small fridge
hotel needs a make over, it smells old, hallway wallpapers look horrible with water and mold marks, rooms have horrible dirty carpet cant be without shoes, toilet was leaking the whole time, also guest laundromat needs new and improved washing and drying machines, there were only one of each washer & dryer working(there are so many guest thats not enough) employees should not be allowed to park on the parking space closest to the hotel on the outside, we had view of the Pacific Islander from our balcony and the pools and all the stuff they have going on makes this hotel look old and for the price we paid it felt like we got rob, specially because we have stayed at multiple motels/ inns that were in better conditions and offered more for your money and they weren't as expensive.
Late check in, early check out
The In room Wifi isn't free. Even a 2 star motel in Cambodia has free wifi.
Comfortable matting & Friendly staff
Pool too simple. Complimentary water only made available on first day when we are booked at the hotel for five consecutive days.
We enjoyed our stay in Marriott because of its proximity to the must-see and must-eat places. The facilities and the room are not new but are well maintained. Also, the beach area is really nice. Most importantly, the hotel personnel were very helpful.
Great location and Wonderful friendly staff! Clean, welcoming and relaxing lobby. Very quiet rooms. Comfortable beds.
Our room needs updating! Bathrooom old and in need of a remodel. Has been calked many times over. Bathroom too dark. Wallpaper in room separating and stains on walls. Restaurant/Cafe would do much better without the stinky carpet. Install easy to clean tile flooring. Food was good but had to hold my breath as I walked to the table. Smelly old dirty carpet made the restaurant and food unappetizing and did not want to eat there again. Pool and pool bathroom facilities in need of updating.
The hotel lobby is nice. My friend and I could rest there for a long time (as out flights arrived a lot earlier than the check-in time, and left also a lot later than the check-out time). The staff are very friendly and helpful, very kind to let us stay and use the facilities. The location is great which is next to the beach which is easy to snorkel an swim in.
The rooms need to be renovated- it's old and doesn't look that nice. A bit far from most of the shopping area.
The beach view is very fantastic.
The food was worse than junk food. Because I ordered 2 times for sandwich ,sandwich was good but french fries was black .it was looks like re-fried...that mean is leftover? Pls.do not give to customer food like that.
One of bellman was very rude not only to us but also to several others as I observed. But all other staffs were very friendly and courteous.
Great location Executive lounge is nice, excellent service and beautiful balcony Beautiful beach Our jr suite room had an amazing oceanfront balcony!
Older building Bar side pool food was below average
Everything outside my room
Everything inside my room (repairs and remodelling is required dramatically and as soon as possible). Hotel gives you everything it can give without their expenses (i.e. service), but doesn't give you anything which costs (rooms look like they were repaired last lime in yearly 90s).
The carpet of room feels wet and dirty. Toilet is pretty old which needs renovation.
Staff were very accommodating and friendly. Free icetea at the lobby. Free wifi.
Complimentary water is only available on the first day. No water kettle. Shampoo and conditioner is not good to use. No free breakfast. No coffee on the pool restaurant.
Staff was excellent. Location mid Tumon is good but there are other options as good.
Hotel is from the 1970's and is very best up. Corridors and carpets are dirty. Bed was soft but lumpy. Laundry area is in a dingy basement. Noisy rowdy sports teams and other clients of the hotel. I could hear people whistling and talking in the hallway at night at 2 am.
A very quiet place to stay. Their staff were very friendly and accommodating.
Need to upgrade some facilities.
Took 3 nights,but water was only free for the 1st nite,i had to purchase water at 4dollars for a small mineral water bottle.The room was so old,smelly and I regret staying in Marriot Guam,i regret paying such for what I got.i will nvr in future stay in Marriot. I spoke to the staff I guess Philipino Staff at front desk,if able to upgrade me to a better room,they said no,no such thing,it would cost me 150usd more per night if I wanted to upgrade... Well,i asked if the hotel were fully booked n she said nope.. No many customers.Then why gave me such a lousy room???? Thats all.
fee for airport transportation
good location for beach and sunsets
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