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627B Pale San Vitores Road, 96913 Tumon, Guam – Show map
|Executive Twin Room with Club Lounge Access - Top Floor||
|Deluxe King Suite Ocean Front||
|Deluxe Twin Suite Ocean Front||
|Standard Twin Room with Ocean View||
|Deluxe Twin Room with Ocean View||
|Standard King Room with Ocean View||
|Deluxe King Room with Ocean View||
|Executive King Room with Club Lounge Access - Top Floor||
|Junior Suite with Club Lounge Access||
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16 properties in Tumon
Including hotels, apartments, villas and more.
108 verified reviews
They speak your language!
Pacific Star Resort & Spa's staff speaks: Chinese, Filipino, Korean, Japanese, English
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Outdoor Pool, Terrace
Ping-Pong, Snorkeling, Mini Golf, Sauna, Fitness Center, Beachfront
Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant with Dining Menu, Buffet-Style Restaurant
WiFi is available in the hotel rooms and charges apply.
Free private parking is available on site (reservation is not needed).
Room Service, Vending Machine (drinks), Vending Machine (snacks), Car Rental, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Currency Exchange, Tour Desk, Baggage Storage, ATM on site, Concierge Service, Laundry, Dry Cleaning, Daily Housekeeping, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Souvenir/Gift Shop
Paid WiFi, Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Hypoallergenic room available, All Spaces Non-Smoking (public and private)
Chinese, Filipino, Korean, Japanese, English
3:00 PM - 11:30 PM
1:00 AM - 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 18 years stays free of charge when using existing beds.
One child under 3 years stays free of charge in a crib.
One older child or adult is charged USD 20 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 9 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 108 reviews
Value for money
Show reviews from:
On the white sands of the Pacific Ocean, Hilton Guam Resort and Spa is set on 32 acres of lush tropical gardens. It features 5 tennis courts and a water park with 5 swimming pools.
Score from 190 reviews Good
This luxury 5-star resort, with spectacular views of the Philippine Sea and Pacific Ocean, features 2 outdoor pools, a 24-hour fitness center, 5 dining options and a cocktail bar.
Score from 189 reviews Good
A short walk from the white sands of Tumon Beach, Holiday Resort & Spa Guam provides limited free Wi-Fi, 4 restaurants, a bar and a day spa.
Score from 171 reviews Review score
A 7-minute drive from Guam International Airport, Guam Reef & Olive Spa Resort boasts an outdoor swimming pool and a spa. Free on-site parking is available and guests enjoy free Wi-Fi access.
Score from 129 reviews Good
It is very near the airport. The hotel connects you directly to the beach. Tony Roma's and K-mart are within walking distance. Hard Rock is 5 minutes away by the red shuttle (when coming back, the bus stop is 5 blocks away from the hotel). At the lobby, you can have water and another beverage for free. There is a store available for everyone. Breakfast is western-like with some Japanese influence.
We called twice to be picked up from the airport; at the end, we had to take a taxi (it is more convenient by the way!). They were not honest enough to tell us nobody was coming for us. One day our room was not cleaned. When my wife complained (we were upset!) using a strong tone of voice, Rachel hung up the phone. When this hotel worker was requested to provide us with her last name, she said, "I am the only Rachel at the hotel". We wonder whether or not these people are trained to outstandingly put into practice effective communication and problem solving skills. As a consequence, the hotel allowed us to check out at 3.00 p.m. and took us to the airport for free. (Here, I have tried to make a long story short!) The view to the sea is not attractive at all because of the condition of the roofs. It took several tries to make the bathroom switch work. When we asked for a bottle opener, they kept us waiting for almost an hour and failed to tell us there was one in the toilet. The warmer in the room did not work. This hotel does not belong to any other hotel chain, be careful!!!!! It seems the new owners want money for the least effort. The hotel is beautiful but is in need of urgent maintenance.
location is just fantastic! stuff at the beach-side was very healpfull
no free wifi is very-very uncool also floring was not super clean ah, and there was always noise coming from the window - from cooling facilities and artificial waterfall of the next hotel...
the location is good
the employee's attitude was really bad! (Mr. Jessie? may be..he is not profit for the hotel )
Overpriced room rates and paying for WiFi
Very helpful staff
I had intended to get lots of rest and relaxation, and that's what I got. It was quiet and peaceful. Situated practically on the beach, I was able to enjoy fantastic views of the beach. I also enjoyed lounging by the poolside. It is well located and easy to access some major shopping malls via an efficient, reliable and cost effective public transportation system. The staff were awesome. They were very friendly and helpful. In fact we were scheduled to fly out at 3:40 on Monday morning so we had arranged to check out on Sunday. This would've meant an extra long and tiring wait before leaving for the airport. So I spoke to the staff at the front desk and arranged with them to check out at 5pm instead of at 2pm the latest check out at no additional cost. The lady was very sympathetic and understanding and allowed us to have to room till 5pm at no additional cost. It made a big difference and I was very appreciative.
The shower head in the bathroom definitely requires some attention.
Every employee we encountered were wonderful and accommodating. The common areas were very clean.
The hotel needs some TLC. It desperately needs to be power washed. Our balcony tiles were loose and in need of repair. The kiddie pool needed cleaned. Hated the mattress in our room
only the location was not the worst but not really great
1. the room condition and service tap water was milky and bathtub water was rusty!! Making it worse, when I report the poor water condition, their first response was that is normal and just take that condition. After 10 minutes long explanation(the first responder was very unkind and inattentive) and finally, they sent me up a technician and checked and admitted the problem and did nothing for half of the day. We had to go down to the counter three times with my 7mth unwashed baby even after long journey to Guam. We had to wait and come down again and again, ruining almost 33% of the trip. they changed our room to another room on the same floor almost at noon, having us waited unwashed and stinky. I should have moved out, asking them for full refund. 2. location I booked a ocean view but technically that room was half ocean view and we had to watch PIC's swimming pool and party for all day long rather than blue ocean. I was unhappy for their room condition but their management was the too short to be called hotel service. even two star is too much for them
The carpet was wet during most of my stay...the hotel staff placed dryers in my room for two days which made me have to be outside of the room. When offered another room, the other rooms had the same problems...The Manager said we would receive a discount and reneged on his word due to our reservation through booking, despite the fact that I paid at the hotel...worse hotel I have ever stayed in...never again, it was over priced and I was lied too....
The wifi was terrible. It wasn't a resort nor a spa & I had a box tv & the button did not work. What kind of spa has a box tv? The hotel is way out of date for it to be a spa & I also noticed that it was an old Marriott due to the stickers on the window.
-bed was alright, good pillows -good breakfast, ok price -good internet compared to other hotels
-dirty balcany -dirty doors
I love Guam and the view from the hotel.
The rooms weren't what they seemed in the pictures. It wasn't worth the money.
Old rooms plumbing is horrible... Property need a total remake over
The location was good. The desk staff was polite. The pool area was nice.
The beds were bad, not comfortable at all. The bathroom lights worked sometimes and there was rust all over the shower head. The tile had poorly done repairs. I asked for an extra towel and the guy who brought it acted like I was interupting him. The place seemed almost abandoned at times, especially by the pool.
The staff was very nice in trying to fix the issues but still wasn't enough for all the hassle.
-We had ants crawling all over our first room everywhere. So we got moved to a new room. Only to have our second room bathroom be flooded by drain issues! So gross! -Not very clean! - Hotel rooms need to be updated badly! -Fancy lobby is the only thing nice in this hotel.
The rooms were quiet. The view i received was actually really beautiful. The safe and full size bed was really welcomed and i appreciated that.
I booked at Pacific Star with the intention to take full advantage of the Spa however I had no forewarning it was under renovation. Besides that I felt like I was staying at a Days Inn rather than a Resort and Spa. Subpar. Sorry.
There's a convenience store/gift shop in the lobby that has snacks/beer/cigs/gifts. When you go below the lobby, on your way toward the beach, you'll pass a really great gym just before exiting to the very inviting outdoor level which has a pool and bar that overlook the bay. The pool is well kept and the staff is down there is friendly and helpful. The bar at the pool is a good time. They serve pretty amazing food off the grill just to the side so you get the aroma. The bartenders handle the drunks pretty quickly and appropriately so you can enjoy yourself. And by "drunks" I mean really really drunk. I got pretty drunk myself but they're quick to call security to remove the problem people. That was actually very nice. They had a fairly good solo acoustic cover singer both times I went down there. The beach area was pretty small but uncrowded so it wasn't a big deal. Overall, the best part of the hotel is the outdoor facilities and the location. It's a short walk to the shopping area and there are decent food shops/bars within a block (thanks for the good time, Old Tradition).
From the beginning, hospitality seemed to be completely lost on most of the staff. I'm not a hospitality snob but all the little things started to add up. The long check-in spiel, the overly helpful staff, the "after you, sir" mentality, et cetera. The complete lack of these "annoyances" left me missing them. When checking in, we were just handed our card and sent on our way. No explanation like, "You'll find the elevators to your left and you're on the 6th floor. The gym is here, the restaurant is here, you can order breakfast during this time, and here's how to connect to the interenet blablabla..." Normally, I wouldn't care because there's always that big binder of hotel info in the room and finding the el isn't that hard. All we had in the room was a Bible, Book of Mormon (which I read excerpts from to my wife to which she was not amused and may have hampered our romance), a telephone book, a Guam tourist mag, and an ottoman stained with what I can only guess was alfredo sauce or, perhaps, yogurt? Skip the room service. Poor food quality aside, there are no standards. Ordered two coffees one morning and we each received our own white ceramic kettle which held about three cups each. The next time, it was just a guy at the door that poured two cups of coffee and left. Same price. It was the same with the breakfast. My first breakfast was pretty good. The potato wedges were crispy, my croissants existed, eggs were over medium. Second time though, the potatoes had obviously been microwaved maybe twice, the eggs were extremely under cooked. I would be fine with that if they had brought the croissants. Just soak that up. But no, they didn't bring my egg sponges even after telling him that he forgot them. Waited 45 min cause I really wanted to soak up those runny eggs with that awesome croissant that I had the other day.
Had 3 requests before check-in none were honored. I will not stay again. Wish the Marriott was still in charge. Don't stay here.
I ASKED FOR A KING SIZE BED, I RECEIVED TWO FULL SIZE BEDS, INTERNET WAS EXTREMELY SLOW, WAS NOT ABLE TO CHECK INTO MY ROOM ON THE FIRST DAY TILL 7:00 P.M
Quiet and close to the beach. The staff were attentive - particularly housekeeping staff. I was there the day before a Typhoon and everyone was calm and helpful - typhoon noticeboard updated regularly - concierge drove me to the airport to make sure I got there and phoned to make sure my flight would be ok.
This property has seen better days - it is tired but they keep it clean.
Staff was nice Price wasn't too expensive Good location, not far from a diversity of restaurants Soft mattress
Walls are very thin, and i could hear my neighbors easily Bathroom is old and beat-up Internet is slow (200KB/s) when hotel is full
The bathroom tub and shower tiles look worn down and is in need of renovation.
Fair price Clerks were very polite
Asked for 2 bed room with extra bed, took 2 hours extra wait to get room I had booked. Upon entering room, found it was still a one bed room.
View was gorgeous and the room was very spacious. Room service was great also.
The air conditioning was horrible even on its highest setting. I slept above the covers both nights. The tub was very comfortable but the design allowed alot of water leakage onto the floor and trying to escape through the window.
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