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627B Pale San Vitores Road, 96913 Tumon, Guam – Show map
|Executive Twin Room with Club Lounge Access - Top Floor||
|Deluxe King Suite Ocean Front||
|Deluxe Twin Suite Ocean Front||
|Standard Twin Room with Ocean View||
|Deluxe Twin Room with Ocean View||
|Standard King Room with Ocean View||
|Deluxe King Room with Ocean View||
|Executive King Room with Club Lounge Access - Top Floor||
|Junior Suite with Club Lounge Access||
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17 properties in Tumon
Including hotels, apartments, villas and more.
86 verified reviews
They speak your language
Pacific Star Resort & Spa's staff speaks: Chinese, Filipino, Korean, Japanese, English
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Outdoor Pool, Terrace
Ping-Pong, Snorkeling, Mini Golf, Sauna, Fitness Center, Beachfront
Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant With Dining Menu, Buffet-Style Restaurant
WiFi is available in the hotel rooms and charges apply.
Free private parking is available on site (reservation is not needed).
Room Service, Vending Machine (drinks), Vending Machine (snacks), Car Rental, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Currency Exchange, Tour Desk, Baggage Storage, ATM on site, Concierge Service, Laundry, Dry Cleaning, Daily Housekeeping, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Souvenir/Gift Shop
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Hypoallergenic room available, All Spaces Non-Smoking (public and private)
Chinese, Filipino, Korean, Japanese, English
3:00 PM - 11:30 PM
1:00 AM - 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 18 years stays free of charge when using existing beds.
One child under 3 years stays free of charge in a crib.
One older child or adult is charged USD 20 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 9 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 86 reviews
Value for money
Show reviews from:
Featuring 7 on-site dining options, 2 outdoor swimming pools, a 24-hour fitness center and a day spa, The Westin Resort Guam has elegant 5-star accommodations on a private beach in Tumon.
Score from 141 reviews Good
Right on the beach at Tumon Bay, Fiesta Resort Guam features children’s activities and a large outdoor swimming pool. Dining options include a coffee shop, bar and beachfront BBQ restaurant.
Score from 93 reviews Good
On the white sands of the Pacific Ocean, Hilton Guam Resort and Spa is set on 32 acres of lush tropical gardens. It features 5 tennis courts and a water park with 5 swimming pools.
Score from 128 reviews Good
A short walk from the white sands of Tumon Beach, Holiday Resort & Spa Guam provides limited free Wi-Fi, 4 restaurants, a bar and a day spa.
Score from 118 reviews Review score
The staff was very nice in trying to fix the issues but still wasn't enough for all the hassle.
-We had ants crawling all over our first room everywhere. So we got moved to a new room. Only to have our second room bathroom be flooded by drain issues! So gross! -Not very clean! - Hotel rooms need to be updated badly! -Fancy lobby is the only thing nice in this hotel.
The rooms were quiet. The view i received was actually really beautiful. The safe and full size bed was really welcomed and i appreciated that.
I booked at Pacific Star with the intention to take full advantage of the Spa however I had no forewarning it was under renovation. Besides that I felt like I was staying at a Days Inn rather than a Resort and Spa. Subpar. Sorry.
There's a convenience store/gift shop in the lobby that has snacks/beer/cigs/gifts. When you go below the lobby, on your way toward the beach, you'll pass a really great gym just before exiting to the very inviting outdoor level which has a pool and bar that overlook the bay. The pool is well kept and the staff is down there is friendly and helpful. The bar at the pool is a good time. They serve pretty amazing food off the grill just to the side so you get the aroma. The bartenders handle the drunks pretty quickly and appropriately so you can enjoy yourself. And by "drunks" I mean really really drunk. I got pretty drunk myself but they're quick to call security to remove the problem people. That was actually very nice. They had a fairly good solo acoustic cover singer both times I went down there. The beach area was pretty small but uncrowded so it wasn't a big deal. Overall, the best part of the hotel is the outdoor facilities and the location. It's a short walk to the shopping area and there are decent food shops/bars within a block (thanks for the good time, Old Tradition).
From the beginning, hospitality seemed to be completely lost on most of the staff. I'm not a hospitality snob but all the little things started to add up. The long check-in spiel, the overly helpful staff, the "after you, sir" mentality, et cetera. The complete lack of these "annoyances" left me missing them. When checking in, we were just handed our card and sent on our way. No explanation like, "You'll find the elevators to your left and you're on the 6th floor. The gym is here, the restaurant is here, you can order breakfast during this time, and here's how to connect to the interenet blablabla..." Normally, I wouldn't care because there's always that big binder of hotel info in the room and finding the el isn't that hard. All we had in the room was a Bible, Book of Mormon (which I read excerpts from to my wife to which she was not amused and may have hampered our romance), a telephone book, a Guam tourist mag, and an ottoman stained with what I can only guess was alfredo sauce or, perhaps, yogurt? Skip the room service. Poor food quality aside, there are no standards. Ordered two coffees one morning and we each received our own white ceramic kettle which held about three cups each. The next time, it was just a guy at the door that poured two cups of coffee and left. Same price. It was the same with the breakfast. My first breakfast was pretty good. The potato wedges were crispy, my croissants existed, eggs were over medium. Second time though, the potatoes had obviously been microwaved maybe twice, the eggs were extremely under cooked. I would be fine with that if they had brought the croissants. Just soak that up. But no, they didn't bring my egg sponges even after telling him that he forgot them. Waited 45 min cause I really wanted to soak up those runny eggs with that awesome croissant that I had the other day.
Had 3 requests before check-in none were honored. I will not stay again. Wish the Marriott was still in charge. Don't stay here.
I ASKED FOR A KING SIZE BED, I RECEIVED TWO FULL SIZE BEDS, INTERNET WAS EXTREMELY SLOW, WAS NOT ABLE TO CHECK INTO MY ROOM ON THE FIRST DAY TILL 7:00 P.M
Quiet and close to the beach. The staff were attentive - particularly housekeeping staff. I was there the day before a Typhoon and everyone was calm and helpful - typhoon noticeboard updated regularly - concierge drove me to the airport to make sure I got there and phoned to make sure my flight would be ok.
This property has seen better days - it is tired but they keep it clean.
Staff was nice Price wasn't too expensive Good location, not far from a diversity of restaurants Soft mattress
Walls are very thin, and i could hear my neighbors easily Bathroom is old and beat-up Internet is slow (200KB/s) when hotel is full
The bathroom tub and shower tiles look worn down and is in need of renovation.
Fair price Clerks were very polite
Asked for 2 bed room with extra bed, took 2 hours extra wait to get room I had booked. Upon entering room, found it was still a one bed room.
View was gorgeous and the room was very spacious. Room service was great also.
The air conditioning was horrible even on its highest setting. I slept above the covers both nights. The tub was very comfortable but the design allowed alot of water leakage onto the floor and trying to escape through the window.
Quality of the room furnishings! Very modern!
The offensive smell of the cleaning fluids-- yuk! Paying for wifi.. The cost of items in the hotel store was very very over priced.
Hotel is beyond its sell by date
Wet carpet in the room
View, room service and quality of food
Carpeting was dirty
Great views, beachside location, nice pool (and during our stay, we often had it to ourselves), close to shopping and dining, friendly and helpful staff.
loved the location,it had a small fridge
hotel needs a make over, it smells old, hallway wallpapers look horrible with water and mold marks, rooms have horrible dirty carpet cant be without shoes, toilet was leaking the whole time, also guest laundromat needs new and improved washing and drying machines, there were only one of each washer & dryer working(there are so many guest thats not enough) employees should not be allowed to park on the parking space closest to the hotel on the outside, we had view of the Pacific Islander from our balcony and the pools and all the stuff they have going on makes this hotel look old and for the price we paid it felt like we got rob, specially because we have stayed at multiple motels/ inns that were in better conditions and offered more for your money and they weren't as expensive.
Late check in, early check out
The In room Wifi isn't free. Even a 2 star motel in Cambodia has free wifi.
Comfortable matting & Friendly staff
Pool too simple. Complimentary water only made available on first day when we are booked at the hotel for five consecutive days.
We enjoyed our stay in Marriott because of its proximity to the must-see and must-eat places. The facilities and the room are not new but are well maintained. Also, the beach area is really nice. Most importantly, the hotel personnel were very helpful.
Great location and Wonderful friendly staff! Clean, welcoming and relaxing lobby. Very quiet rooms. Comfortable beds.
Our room needs updating! Bathrooom old and in need of a remodel. Has been calked many times over. Bathroom too dark. Wallpaper in room separating and stains on walls. Restaurant/Cafe would do much better without the stinky carpet. Install easy to clean tile flooring. Food was good but had to hold my breath as I walked to the table. Smelly old dirty carpet made the restaurant and food unappetizing and did not want to eat there again. Pool and pool bathroom facilities in need of updating.
The hotel lobby is nice. My friend and I could rest there for a long time (as out flights arrived a lot earlier than the check-in time, and left also a lot later than the check-out time). The staff are very friendly and helpful, very kind to let us stay and use the facilities. The location is great which is next to the beach which is easy to snorkel an swim in.
The rooms need to be renovated- it's old and doesn't look that nice. A bit far from most of the shopping area.
The beach view is very fantastic.
The food was worse than junk food. Because I ordered 2 times for sandwich ,sandwich was good but french fries was black .it was looks like re-fried...that mean is leftover? Pls.do not give to customer food like that.
One of bellman was very rude not only to us but also to several others as I observed. But all other staffs were very friendly and courteous.
Great location Executive lounge is nice, excellent service and beautiful balcony Beautiful beach Our jr suite room had an amazing oceanfront balcony!
Older building Bar side pool food was below average
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