From the beginning, hospitality seemed to be completely lost on most of the staff. I'm not a hospitality snob but all the little things started to add up. The long check-in spiel, the overly helpful staff, the "after you, sir" mentality, et cetera. The complete lack of these "annoyances" left me missing them.
When checking in, we were just handed our card and sent on our way. No explanation like, "You'll find the elevators to your left and you're on the 6th floor. The gym is here, the restaurant is here, you can order breakfast during this time, and here's how to connect to the interenet blablabla..." Normally, I wouldn't care because there's always that big binder of hotel info in the room and finding the el isn't that hard. All we had in the room was a Bible, Book of Mormon (which I read excerpts from to my wife to which she was not amused and may have hampered our romance), a telephone book, a Guam tourist mag, and an ottoman stained with what I can only guess was alfredo sauce or, perhaps, yogurt?
Skip the room service. Poor food quality aside, there are no standards. Ordered two coffees one morning and we each received our own white ceramic kettle which held about three cups each. The next time, it was just a guy at the door that poured two cups of coffee and left. Same price. It was the same with the breakfast. My first breakfast was pretty good. The potato wedges were crispy, my croissants existed, eggs were over medium. Second time though, the potatoes had obviously been microwaved maybe twice, the eggs were extremely under cooked. I would be fine with that if they had brought the croissants. Just soak that up. But no, they didn't bring my egg sponges even after telling him that he forgot them. Waited 45 min cause I really wanted to soak up those runny eggs with that awesome croissant that I had the other day.
There's a convenience store/gift shop in the lobby that has snacks/beer/cigs/gifts. When you go below the lobby, on your way toward the beach, you'll pass a really great gym just before exiting to the very inviting outdoor level which has a pool and bar that overlook the bay. The pool is well kept and the staff is down there is friendly and helpful. The bar at the pool is a good time. They serve pretty amazing food off the grill just to the side so you get the aroma. The bartenders handle the drunks pretty quickly and appropriately so you can enjoy yourself. And by "drunks" I mean really really drunk. I got pretty drunk myself but they're quick to call security to remove the problem people. That was actually very nice. They had a fairly good solo acoustic cover singer both times I went down there. The beach area was pretty small but uncrowded so it wasn't a big deal.
Overall, the best part of the hotel is the outdoor facilities and the location. It's a short walk to the shopping area and there are decent food shops/bars within a block (thanks for the good time, Old Tradition).