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Score from 60 reviews Review score 5.9/10

Newest reviews for Hotel Santa Fe

  • Dongmin
      South Korea
    August 11, 2014

    location, nice view

    room condition

    3.8

  • Fred
      Germany
    July 25, 2014

    being situated on the side of the bay overlooking the village of Agana, and across the waters enjoying beautiful sunsets, direct from your Balcony,simply Beautiful.

    they only have happy-hour three times a week.

    10

  • Linda
      United States of America
    July 20, 2014

    Unstable internet connection and only 2G. Bedding and bath supplies are of low grade. Poor beach side restaurant.

    2.9

  • Mari
      Northern Mariana Islands
    July 14, 2014

    Along the beach, friendly staff

    Towels not provided, poor wi fi connection, waited for hours before we rec'd towels, iron, ironing boards. Management need to cater their guests needs specially the housekeeping area.

    5.8

  • Dr
      South Korea
    July 12, 2014

    1: The staff were excellent, very helpful, and kind. 2: The view across the lagoon to Alpulat Island (actually accessible on foot at most states of the tide through limpid and shallow waters) to the Philippine Sea beyond was (and still is) PHENOMENAL. 3: I think the value for money is very good. One gets what one pays for, but in the Santa Fe, you get MORE than what you pay for. 4: The food in the Santa Fe Grille restaurant was average to good, helpings were generous, but the views from the bar (and the cocktails) were outstanding .... the sound of the gentle lapping of the small waves in the lagoon were (almost) as intoxicating as the cocktails. 5: The tour facilities tended to favour the Japanese speakers, but as I lived in Japan for over 30 years, not a problem. Otherwise, the tour operators were extremely professional, and the tour quality was high. I particularly enjoyed the sunset dinner cruise, but I recommend paying the extra to get the VIP treatment ... well worth the extra US $ 40 or whatever it was. At least, even in fairly cloudy weather, one can always see a sunset. However on the dolphin watching tour, I guess they were a little shy because of an impending tropic storm (No 09W).. 6: The sea was incredible, clear, and teeming with wildlife, but none of the dangerous kind (with the exception of some of the younger two-legged versions). 7: There are other restaurants close by if you get tired of the culinary charms of the Grille. Shirley's to the right of the hotel (2 minutes) serves great US-Chinese food, and the buffet in the Outlook Hotel (to the right, 3 minutes) has very good breakfasts and lunches. 8: All in all, a great experience. I will certainly stay at the Santa Fe again ... 4 to 4.5 out of 5 stars, for the money you pay. Dear readers, if you want a luxury hotel, there are many of these at double the price, or more. Simple is sometimes best.

    1: The first small problem was that there always seemed to be a dearth of towels when the service staff made up the rooms in the morning (Tip ... bribe your room maid!!). I think this was because some guests signed out pool towels, and then hung onto them, or happily used their room towels in addition to the pool towels. The upside was, when the towels came, they were warm from the laundry (but bribe your room maid!). \ 2: The Russians are the new Germans regarding hogging sunbeds at the pool!! 3: The internet service, while free, was like watching paint dry when trying to download email attachments, which follow even the most dedicated businessman-holidaymaker everywhere. 4: One had to dance around beneath the shower in order to get the greatest effect from the water flow to clear the suds from hair and body shampoo, but the water was hot enough for those who like hot showers.

    9.2

  • Anonymous
      United States of America
    July 9, 2014

    cheap daily rate

    run down; small pool; distant from downtown area; restaurant in non air conditioned outdoors (it's always hot and humid in Guam); very poor exercise area with non working equipment

    5.8

  • Anonymous
      Micronesia
    June 27, 2014

    The staff at the front desk was nice and helpful.

    The hotel needs a serious facelift and an overhaul of staff at the Bar & Grill.

    6.3

  • Chengzong
      China
    June 25, 2014

    The room is upgraded by the mgr with low discount rate. it's really cool.

    the blanket and bed is not confortable enough.

    6.7

  • Leung
      Hong Kong
    June 11, 2014

    Very friendly and helpful staff. Free Wifi in rooms and lobby. Wonderful swimming pool overlooking the sea. 1 minute to the beach! The walk to Alpulat Island was an amazing experience. Shirley's next door is a nice family restaurant - food with a reasonable price tag.

    Takes a while to get to the hotel road for restaurants and shops..not that it bothered me a bit though.

    9.6

  • Wallace
      Northern Mariana Islands
    June 3, 2014

    bed could have been a little softer

    no serious complaints at all.

    7.9

  • Anonymous
      United States of America
    May 30, 2014

    The view was awesome... bay with an island in middle. Ocean side pool with infinity edge to not block view!! Restaurant with ocean view (breakfast was decent price). Close to outlets. Far from main shops.

    Difficult to regulate room temp.

    7.9

  • Anonymous
      South Korea
    May 21, 2014

    Location of the hotel is great, with a restaurant with terrace right at the sea. Pick-up/Drop service from/to airport was well arranged. Staff at the lobby and at the restaurant is professional, helpful and welcoming. There is a very good quality supermarket located at about 10mns walk from the hotel.

    Lack of facilities and extra services: you pay for nothing more than just a room, value for money (not even a bottle of water in the room), no bar services while at the pool (even though it's located right next to each other), etc. Facilities are not well maintained: mosaic for example at the pool is cracking-up, etc. Cleaning of the rooms is of low quality. Rental car affiliated company (Andy Rental Car) tried to rip us off, treated us very unrespectfully and dishonestly. Avoid direct local rental car services! No direct bus stop at the hotel, need to walk to the hotel located next to Santa Fe called Onward Beach Resort.

    5.8

  • Richard
      United States of America
    May 1, 2014

    Staff was extremely friendly helpful within obvious constraints being imposed by management.

    Rooms, common areas were dirty and equipment being used was inadequate. Ice Machines did not work. AC in Gym did not work and door to outside sealed. Tile floors had dirt and debris caked on them. Rugs were dirty even after cleaning service came through. Sheets had holes in them and towels had stains and holes. Not a great experience. I doubt I would stay there again. Restaurant was dirty and very expensive.

    5.8

  • Anonymous
      Guam
    April 20, 2014

    Location, view.

    When we entered our room after check-in, there was a moldy smell. The bath was not cleaned - poop and pee stains on the toilet seat and cover, hair in toilet and sink, water and toothpaste splatters on sink and mirror, the tub was dirty, there were no towels or shower curtains. The microwave didn't work and the coffee maker was dirty and moldy inside. When the housekeeper finally came to my room with towels, I showed her the stains and hair and told her it needs to be cleaned. she looked at me and said "sure if you want me to clean it, but I'm the only one here tonight..." As if that was a good excuse for the hotel to give a paying guest a dirty disgusting room. I had to deal with all this within the first hour of checking in. I travel a lot and can be tolerant of mediocre hotels/hostels but I must say, I've stayed in third-world countries with hotels that are much cleaner than this hotel.

    4.6

  • Philip
      United States of America
    April 20, 2014

    Staff were very friendly and helpful.

    The hotel is older and the rooms reflect that. Some minor cosmetic, aesthetic And maintainence issues need to be addressed. For example the shower curtain and mold that needed addressed. Additionally, no toitle hot water for showers, toilet did not flush and ran continuously.

    5.8

  • Chris
      Japan
    April 13, 2014

    Great view from the pool. Good beach access. The restaurant staff was great, and the food was good if a little expensive.

    Room was NOT as advertised. -coffee maker BUT no coffee. -dirty -- hairs in the bed and stains on the carpet -beat up -- edging was falling off floors and walls and chair in room was broken -no iron -every ice machine was out of commission for some reason (ice was available at the front desk) - every device required its own (very complicated) wifi code that had to be rentered every time your phone or laptop hibernated/went to sleep mode. Very annoying. - "king-sized" bed was two beds pushed together. The frame was way bigger than the mattresses. Very uncomfortable -- we barely slept. We looked for different accommodations within an hour of checking in but the entire island as already booked.

    4.2

  • Jung
      Taiwan
    April 9, 2014

    The staff was friendly and location to me was nice !! My purpose to Guam is do nothing. Not that much tourism and great view ever. I'll definitely stay Snata Fe again.

    9.2

  • Richard
      Northern Mariana Islands
    April 9, 2014

    Pleasant room had a lovely view of the bay, was comfortable & very clean. Perfect location for early morning swim or stroll on the beach, just step out the back door. Well maintained infinity pool. Slight economies, such as no lotion or coffee pods, perfectly understandable in current struggling economy; necessities such as hot, hot shower with good water pressure, & quiet efficient air-conditioning, were not stinted on. Staff was friendly & helpful yet unobtrusive. Excellent value; we will definitely stay there again.

    Bed could have been a little softer, with a couple more pillows perhaps. A microwave would have been nice. No serious complaints at all.

    8.8

  • Anonymous
      France
    April 2, 2014

    Nothing

    Everything.worst hotel ever. Met with three stains on carpet as entered bedroom. Hairs and grime in bath plug hole and hairs behind bath door. Balcony filthy, chair covered in dust and dirt. Windows dirty. Breakfast poor and breakfast area dirty. Stayed for four day and we had no hot water at all for four days.pool area run down beach outside hotel unclean. A very run down hotel which needs to be pulled down.

    2.5

  • Anonymous
      United States of America
    October 23, 2013

    Facilities are good especially the location in which has a nice view of the ocean. Also parking lot is accessible and easy to get in. Most importantly personnel in front desk are friendly and very accomodating. R\ Khankaloo Caloocan City

    Just the restaurant (The Grille)has very limited food choices and pretty expensive. Also their time is very limited. Closes at 10:00 and stop serving at 9:30?

    7.9

  • Alexina
      South Korea
    August 9, 2013

    It is by the sea, and very quiet and relaxing.

    The cleaning staff did not clean thoroughly. There were hairs strewn all over the bathroom floor. All the towels we got (bathroom or poolside) had holes in them. Time to get new ones!

    7.9

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