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Customers who viewed Sheraton Laguna Guam Resort also viewed:

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hotel A short walk from the white sands of Tumon Beach, Holiday Resort & Spa Guam provides limited free Wi-Fi, 4 restaurants, a bar and a day spa.

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Score from 19 reviews Good 7.3/10

Newest reviews for Sheraton Laguna Guam Resort

  • Anonymous
      Hong Kong
    August 7, 2014

    1. Comfortable stay 2. Convenient for catching the Tumon Shuttle 3. BBQ Dinner is awesome 4. Drivers (Airport Shuttle) are in good manners in general

    1. Lack of connectivity to the airport (except for taking the hotel's shuttle, which is expensive) 2. No Wifi Connection in the room. Had to go to hotel lobby for Wifi connection. 3. Sound proofing is bad. Can hear the noise made by vacuum cleaner (housekeeping) in the early morning. 4. No Wifi connection in the Club Lounge in the afternoon or evening 5. Limited choice of food at the hotel for lunch / dinner. 6. Air-conditioning temperature cannot be changed. Very cold in the room.

    5.8

  • Hoi
      Hong Kong
    July 20, 2014

    Nice pool only

    Dirty room and very dusty

    3.8

  • Anonymous
      South Korea
    June 21, 2014

    housekeeping and cleaning

    4.2

  • Angelo
      Philippines
    June 19, 2014

    Bed is very comfortable. Was able to get good night sleeps.

    Could not get an early check- in. We arrived early morning from Manila. A request was made before our trip but was declined.

    7.5

  • Ji
      South Korea
    June 17, 2014

    Pool

    Bad plumbing. Bad service when complaint about shower. Took 4 days to get solution. Location too far from everything. Cleaning lady keep forgetting to leave clean towels. Dehumidifier dont work.

    3.8

  • Anonymous
      Northern Mariana Islands
    June 7, 2014

    we like the food and the bed and view.

    We we're dissapointed because we requested a higher floor, but instead we were placed in the lowest floor. Room carpet had stains and bath tub is rusty, especially my wife and I can't relax in a trip without a hot nice bath, especially we wont take a bath with that dirty looking bath tub so we just took a shower. Toilet's flush was also dissapointing because it was very weak. Also no wifi in the rooms, you have to go to the lobby to use one. Also our first day no one cleaned our room, I had to go to the lobby and request it to be done and front desk told me that "it has to be requested" and that was not even notified to me at the beginning. Next day, they eventually cleaned it without being told. Other than that staff were kind and our trip was still a blast.

    7.5

  • Mathias
      Malaysia
    June 3, 2014

    The service provided by the hotel's staff is excellent. They are very fast in response to our questions and needs.

    This is just a comment and not a critic. The hotel is a bit far off most major attraction. We rented a car so it's okay for us to travel around. However, I can see many transport being provided for the guest to move in and out of the hotel to the major tourist attraction.

    9.2

  • Ayano
      Japan
    May 7, 2014

    The hotel has 24hrs shop where you can buy foods and goods.

    I asked the front desk if there is a shuttle bus to the next door hotel (Hilton) and the person said taxi is the only way to get there, so we took a taxi. Later, we found out there is a bus (Red bus) to go there.

    5

  • Nathaniel
      China
    May 4, 2014

    The staff we kind and helpful...

    Late check in... Flights to the island arrive early morning... Can't check in until 3:00pm ... Even at three there was considerable pressure to get our room ready.. One of the staff disappeared with my passport for 20 minutes claiming she was working on check in

    6.3

  • Cecil
      Japan
    March 4, 2014

    The room was nice and I liked the jacuzzi although it was dirty the first night.

    Housekeeping was very inconsistent, oversight of housekeeping was also inconsistent, stopped by one day to ask if the room was cleaned. Three days and neither toilet was cleaned even once. at $330+ a night I would think that they could have cleaned them at least once. Each day they cleaned later and later generally after 16:00. There were only a few electrical outlets in the room. The bathroom light switch was hidden, took me 10 min to find it, it was in the corner on the far part of the wall and only reachable by crab walking beside the second bed.

    6.3

  • Sylvia
      Guam
    February 17, 2014

    The corner suite is nice, the view of the ocean is beautiful. Perfect view of the sunset, very romantic. The beds are incredibly comfortable.

    The air conditioning in the bedroom did not work properly, which made it uncomfortably warm at times. The balcony needs a little work, there are more weeds than flowers.

    7.1

  • Yolanda
      Philippines
    February 1, 2014

    Excellent service--doing the extra mile even without us asking! Ms Gina marmito at the front-desk who assisted us beyond the "box" function. Helped us in our heavy baggages. One staff named ms jean of la cascata... Who sensitively addressed us.. Especially my husband.. Senior citizen who closed to celebrate his birthday in your hotel by giving us discount... We loved it! We will still book in your hotel in the near future... Expect us for another visit within the year... Superb!

    None! We loved everything about your hotel!

    10

  • Anonymous
      Guam
    January 30, 2014

    The room, lounge, outdoor activities/facilities.

    No Wi-Fi in the room and we paid nearly $300 for the night. It should be in every room and included in the rate. Wi-Fi not cord internet to accommodate everyone's hand held devices.

    8.3

  • Lau
      Hong Kong
    January 11, 2014

    1. Spacious and well-equipped room, lovely balcony 2. Stunning view at infinity pool and enjoyable Jacuzzi 3. Mr. Daisuke is very helpful in booking some local activities for us

    We stayed there with our parents. At first we found the hotel quite satisfying, but it became totally different after staying for 3 nights. Amenities like toothpaste were not refilled, seems the we were supposed to brush our teeth with those tiny tubes of toothpaste for 3 days and nights. Coffee, tea bags and bottled water were not further supplied after consumption. Rubbish bins was knocked over with trash remained at the door of the room except some soft drinks cans were well-collected. The real deal was at the time we went to the front desk to ask about the arrangement of discarding trash (we still thought whether it was our responsibility to bring the trash to the large bin at the main entrance for disposal) and refilling amenities (we only wished to have some more toothpaste and shower gel on the last night of stay), a female receptionist told us that we literally had to ask for the amenities whenever necessary as they would not refill them by default. We stunned but only could leave it behind as she seemed not bother to explain further (no eye-contact at all). After dinner, we talked to another receptionist, who also said complimentary coffee and tea bags would only be supplied once upon arrival (I wondered what would happen if I stayed there for a month??) it's disappointing but we still could buy some drinks on our own, but we could never expect that we had to squeeze till the very last bit of toothpaste in a 5-star hotel. A member of staff of housekeeping later brought us a large bag of amenities with 4-5 sets of shower gel, shampoo, conditioner, lotion, soap, cotton buds, etc... we just wondered "WTH is going on?? Did we look that greedy?" At last, we just took what we needed and returned the large bag of excessive amenities to the front desk that we were too exhausted to make another complaint =.

    6.7

  • Celica
      United States of America
    January 11, 2014

    Location and facilities are great.

    Rooms need renovation! Especially their restroom! There were many unconveniences during our stay. First night, we had no hot water. The next day internet was acting up. Then my sister took a bath in the bathtub. Not even 30 mins, the restroom started flooding water in the restroom! We got moved to another room in 30 mins. The next day, we thought our new room would be better, only to come back from our family outing, the room was flooded again, only this time, it was the sink. Internet still acted up and got water was in and out. Our 3 night stay was not what I expected and definitely not worth my money since we stayed in a junior suite. You would think they would at least make it up with maybe a free breakfast or something, but I still paid the full price after all that incident. Never again.

    5

  • John
      United States of America
    January 2, 2014

    Excellent service from the staff; beautiful room with large balcony and exquisite view; complimentary bottle of wine on arrival; nice pools, sumptuous buffet.

    A bit pricey; no fridge or microwave.

    9.6

  • Anonymous
      South Korea
    January 2, 2014

    The Infinity pool

    I stayed there for 4 nights this winter. When I checked in at around 2:00 am, the manager told me that my reservation's for 2 nights, not 4 nights. It was really frustrating 'cause I checked multiple times before my departure. I went to the business center to print out the confirmation letter from bookings.com for my 4 nights' stay and gave it to a front desk clerk. I also enquired to the bookings.com to correct this. In the next morning, I went down to the lobby again to check if anything's been fixed and the clerks just told me that my reservation's for 4 nights. No explanation provided. Eventually, I stayed there whole time, but thought that I needed to know what happened to my reservation since the situation back then was really annoying to me after a long flight. The manager that I've talked to when requested an explanation told me that since he was not there when I checked in, he will ask the person to send me an email to let me know what was the problem but I've got nothing until now. Even though I really loved the pool and amenities there, the cleaning service's been not satisfactory. They sometimes didn't change the towels and emptied the trash bin. I think the Sheraton's facilities good but the people who are working there are not professional enough to do their jobs. This is something you must know before reserving this hotel.

    4.6

  • Mark
      Japan
    December 30, 2013

    Great to have Starbucks coffee at the Point

    There was no special Christmas menu in any of the 5 restaurants, so we decided to reserve at Table35 which was excellent and 25 minutes walk only. 25-30 min wait for sandwich at lunch is too much, especially when poolbar or The point practically empty

    7.5

  • Taylor
      Guam
    December 26, 2013

    The beddings were fantastic and I loved the fact that our room had cable. The view was beautiful as well. The room was very comfortable.

    I ordered one large bed and didn’t actually get one. And while the room service food is good, the menu is very limited and it’s not worth the price.

    7.9

  • Jerome
      Philippines
    November 7, 2013

    nice hotel, quiet location and very much enjoyed our stay!

    10

  • Matthew
      Australia
    October 5, 2013

    Exceptional customer service: airport pick up was in a luxury private car with a very friendly and highly resourceful driver, I was greeted by two hotel staff, one for my bags and one to give me a freshly-made juice smoothie, check in was quick and polite, and staff organised an affordable hire car company to collect me, let me leave my bags and utilise any of the facilities until my room was ready (which because of my early arrival they rushed). The hotel had free and fast Internet (the free Internet at Fiesta Resort Guam is excruciatingly slow and often unavailable). All staff from housekeeping, to ground staff, and those in customer service were exceptionally polite. The place is immaculately presented and staff truly have a 'nothing is impossible' attitude, which was refreshing after staying at Fiesta Resort Guam just a week before, at a higher rate, but with much poorer customer service. Well done Sheraton Laguna Guam. You are honestly the nicest Sheraton I've stayed at to date.

    Absolutely nothing, this place sets an exceptionally high standard for customer service, facilities and affordability (for what you get).

    9.6

  • Christine
      Australia
    October 2, 2013

    The swimming pools were great especially infinity pool, absolutely awesome. Nice cold air conditioning in room. Lovely room with ocean view. Good pick up and drop off service from hotel to airport and v.v.

    Loud and noisy when cultural show on at night. Could hear it in room. Couldn't book in until 3pm and room still not ready then. Very expensive for meals in hotel restaurants.

    8.3

  • Anonymous
      United States of America
    October 1, 2013

    The pools are great, including the water slide, jacuzzi and infinity pool. The view is breathtaking. Its away enough from the craze of Tumon Bay, but close enough to visit it.

    No internet access in the bedrooms. The food quality, specially in room service was bad, with limited options and overpriced. The cleaningness was suboptimal, needs better maintenance.

    6.7

  • Micah
      Japan
    September 25, 2013

    The room was excellent the food was excellent the musician were good

    I think you need new carpets

    9.6

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