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470 Farenholt Avenue, 96913 Tamuning, Guam – Show map
|Ocean Front Corner Suite with Club Lounge Access|
|Club Room with Club Lounge Access|
|Club Suite with Club Lounge Access|
|Room with Ocean View|
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8 properties in Tamuning
Including hotels, apartments, villas and more.
168 verified reviews
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Sheraton Laguna Guam Resort's staff speaks: English
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Outdoor Pool, Grounds, Terrace
Tennis Court, Fishing, Fitness Center, Spa, Hot Tub
Food & Drink
Bar, Breakfast in the Room, Restaurant with Dining Menu, Buffet-Style Restaurant
WiFi is available in public areas and is free of charge.
Free private parking is available on site (reservation is not needed).
Room Service, Car Rental, Airport Shuttle (surcharge), 24-Hour Front Desk, Currency Exchange, Tour Desk, Baggage Storage, ATM on site, Concierge Service, Laundry, Dry Cleaning, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Souvenir/Gift Shop
Newspapers, Safe, Chapel/Shrine, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating, All Spaces Non-Smoking (public and private), Designated Smoking Area
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 11 years stay free of charge when using existing beds.
One child under 2 years stays free of charge in a crib.
One older child or adult is charged USD 40 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 168 reviews
Value for money
Show reviews from:
Situated on the beachfront, overlooking Tumon Bay, Lotte Hotel Guam offers a swimming pool, a fitness centre, a restaurant, a deli and a cafe.
Score from 12 reviews Excellent
On the white sands of the Pacific Ocean, Hilton Guam Resort and Spa is set on 32 acres of lush tropical gardens. It features 5 tennis courts and a water park with 5 swimming pools.
Score from 146 reviews Good
Featuring 7 on-site dining options, 2 outdoor swimming pools, a 24-hour fitness center and a day spa, The Westin Resort Guam has elegant 5-star accommodations on a private beach in Tumon.
Score from 157 reviews Good
A short walk from the white sands of Tumon Beach, Holiday Resort & Spa Guam provides limited free Wi-Fi, 4 restaurants, a bar and a day spa.
Score from 134 reviews Review score
Everything. Even the restaurant inside the hotel. Expected overpriced meals for bad quality but man was I mistaken. The Jr. Suites was amazing.
Not enough wifi hotspots.
I liked the lobby & infinity pool but it's not heated
The tiles by the infinity pool is very slippery. And the receptionists were not able to send someone to fix the dvd player in our room 426. & no crib for infants in the room
Comfortable bed Nice ocean view
No in room wireless access Nothing to do within walking distance outside the resort
very nice infinite pool. service is better than expected.
near parking lot is all reserved.
the swimming pool is ridiculous,though opening hour til 9p ,there is no enough light at the pool,we need to swam in a dark and cold pool,we stayed there only few minutes,may be a 5 star resort need to save money !
Bed and view were awesome!
No in room wifi, only avaialble in the lobby, this is definitely a deal breaker. If I were staying longer I would have switched hotels.
They didnt have wifi just LAN
Nice food, great ocean view, fantastic pool and jacuzzi, good room service and general reception.
Room appears to be too humid and air conditioning is noisy.
I stayed at this property on two different occasions in one week while on a business trip to Guam. The views on the ocean were great and the open spaces were really nice. The pool area is very relaxing. The bathroom was very nice and the bath products were top notch. The staff was very polite, but they seemed to be focused on catering to the foreign tourists. I had two different staff members who checked me in and both spoke English as a second language. Trying to communicate was slightly frustrating as they had trouble understanding my request to check in slightly early.
While there was a lot to like about the Sheraton, the hotel fell short on several fronts. The property has some great ocean views, but there is no sandy beach access. Also, it is located in the back of Tamuning away from most restaurants. I tried to check in 45-60 minutes early on two different occasions and and it turned into a huge hassle. My king size bed was actually two double beds pushed together. The entire property is non-smoking, but when I walked into my room it smelled like someone either had smoked in my room, or in a room adjacent to it. The room was not very clean as I found a plastic bag with empty beer cans behind the tv console while trying to find a plug to share my laptop and cell phone (and there are not a lot of easily accessible plugs in the room). The internet access is way too expensive ($15 per day) and the free internet in the lobby was really slow. This may have have been due to the large tour groups that always seemed to be waiting in the lobby. While it is a nice property, I would probably recommend sticking with a hotel in Tumon if you have a choice.
But the young man helped me out with such a gentle way.
generally good to stay. staffs are kind and support in Korean and Japanese. Guam Outlet is very close
1. The number of restaurant is not enough just two, Japanese and buffet 2. Location is quite far from shopping malls but close to guam oulet. 3. There is no private beach
1. Comfortable stay 2. Convenient for catching the Tumon Shuttle 3. BBQ Dinner is awesome 4. Drivers (Airport Shuttle) are in good manners in general
1. Lack of connectivity to the airport (except for taking the hotel's shuttle, which is expensive) 2. No Wifi Connection in the room. Had to go to hotel lobby for Wifi connection. 3. Sound proofing is bad. Can hear the noise made by vacuum cleaner (housekeeping) in the early morning. 4. No Wifi connection in the Club Lounge in the afternoon or evening 5. Limited choice of food at the hotel for lunch / dinner. 6. Air-conditioning temperature cannot be changed. Very cold in the room.
Nice pool only
Dirty room and very dusty
housekeeping and cleaning
Bed is very comfortable. Was able to get good night sleeps.
Could not get an early check- in. We arrived early morning from Manila. A request was made before our trip but was declined.
Bad plumbing. Bad service when complaint about shower. Took 4 days to get solution. Location too far from everything. Cleaning lady keep forgetting to leave clean towels. Dehumidifier dont work.
we like the food and the bed and view.
We we're dissapointed because we requested a higher floor, but instead we were placed in the lowest floor. Room carpet had stains and bath tub is rusty, especially my wife and I can't relax in a trip without a hot nice bath, especially we wont take a bath with that dirty looking bath tub so we just took a shower. Toilet's flush was also dissapointing because it was very weak. Also no wifi in the rooms, you have to go to the lobby to use one. Also our first day no one cleaned our room, I had to go to the lobby and request it to be done and front desk told me that "it has to be requested" and that was not even notified to me at the beginning. Next day, they eventually cleaned it without being told. Other than that staff were kind and our trip was still a blast.
The service provided by the hotel's staff is excellent. They are very fast in response to our questions and needs.
This is just a comment and not a critic. The hotel is a bit far off most major attraction. We rented a car so it's okay for us to travel around. However, I can see many transport being provided for the guest to move in and out of the hotel to the major tourist attraction.
The hotel has 24hrs shop where you can buy foods and goods.
I asked the front desk if there is a shuttle bus to the next door hotel (Hilton) and the person said taxi is the only way to get there, so we took a taxi. Later, we found out there is a bus (Red bus) to go there.
The staff we kind and helpful...
Late check in... Flights to the island arrive early morning... Can't check in until 3:00pm ... Even at three there was considerable pressure to get our room ready.. One of the staff disappeared with my passport for 20 minutes claiming she was working on check in
The room was nice and I liked the jacuzzi although it was dirty the first night.
Housekeeping was very inconsistent, oversight of housekeeping was also inconsistent, stopped by one day to ask if the room was cleaned. Three days and neither toilet was cleaned even once. at $330+ a night I would think that they could have cleaned them at least once. Each day they cleaned later and later generally after 16:00. There were only a few electrical outlets in the room. The bathroom light switch was hidden, took me 10 min to find it, it was in the corner on the far part of the wall and only reachable by crab walking beside the second bed.
The corner suite is nice, the view of the ocean is beautiful. Perfect view of the sunset, very romantic. The beds are incredibly comfortable.
The air conditioning in the bedroom did not work properly, which made it uncomfortably warm at times. The balcony needs a little work, there are more weeds than flowers.
Excellent service--doing the extra mile even without us asking! Ms Gina marmito at the front-desk who assisted us beyond the "box" function. Helped us in our heavy baggages. One staff named ms jean of la cascata... Who sensitively addressed us.. Especially my husband.. Senior citizen who closed to celebrate his birthday in your hotel by giving us discount... We loved it! We will still book in your hotel in the near future... Expect us for another visit within the year... Superb!
None! We loved everything about your hotel!
The room, lounge, outdoor activities/facilities.
No Wi-Fi in the room and we paid nearly $300 for the night. It should be in every room and included in the rate. Wi-Fi not cord internet to accommodate everyone's hand held devices.
1. Spacious and well-equipped room, lovely balcony 2. Stunning view at infinity pool and enjoyable Jacuzzi 3. Mr. Daisuke is very helpful in booking some local activities for us
We stayed there with our parents. At first we found the hotel quite satisfying, but it became totally different after staying for 3 nights. Amenities like toothpaste were not refilled, seems the we were supposed to brush our teeth with those tiny tubes of toothpaste for 3 days and nights. Coffee, tea bags and bottled water were not further supplied after consumption. Rubbish bins was knocked over with trash remained at the door of the room except some soft drinks cans were well-collected. The real deal was at the time we went to the front desk to ask about the arrangement of discarding trash (we still thought whether it was our responsibility to bring the trash to the large bin at the main entrance for disposal) and refilling amenities (we only wished to have some more toothpaste and shower gel on the last night of stay), a female receptionist told us that we literally had to ask for the amenities whenever necessary as they would not refill them by default. We stunned but only could leave it behind as she seemed not bother to explain further (no eye-contact at all). After dinner, we talked to another receptionist, who also said complimentary coffee and tea bags would only be supplied once upon arrival (I wondered what would happen if I stayed there for a month??) it's disappointing but we still could buy some drinks on our own, but we could never expect that we had to squeeze till the very last bit of toothpaste in a 5-star hotel. A member of staff of housekeeping later brought us a large bag of amenities with 4-5 sets of shower gel, shampoo, conditioner, lotion, soap, cotton buds, etc... we just wondered "WTH is going on?? Did we look that greedy?" At last, we just took what we needed and returned the large bag of excessive amenities to the front desk that we were too exhausted to make another complaint =.
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