Eaton Smart Hong Kong (Previously known as Eaton Hotel)  

Good location. Near metro station. Rooms are small, but that's normal for hong kong. Bed was comfortable. Clean and practical. No bad experiences at all for me. Staff was efficient and helpful as well. Gym looked very good too, for those that have the time for it. Use it. There is a free shuttle just outside the hotel going to kowloon station every 12min. From there you can catch the airport express at 90 hk $. and you can check in for your flight at the kowloon station directly and spend some time at the mall there. Very very nice! And don't have to carry your luggage on te train etc. the train is very modern and definitely worth a trip. Forget the taxi or other hotel shuttles to the airport. The airport express is definitely something i'd highly recommend!!!

To be honest I expected something worst and then was plesently surprised. The foto on booking.com looked a bit outdated. But when I arrived there I was happy to see the modern look of the hotel. Very nice and good value for money

We paid a little more for a better room that entitled us to access to their "e" lounge. This was a lounge accessible to the higher paying guests for breakfast in a more than usual relaxed atmosphere and a happy hour from 5.30 - 7.30pm each evening, with a wide selection of drinks and light food, both events being free of charge. The lounge was well attended with helpful staff at both times. Many people used the lounge during the day for business discussions, informal sitting/ reading (from their limited library including travel information) or computer use.

Nice views of some rooms

Noisy air condition Smelling of tuberías ( toilette) was really bad

The location was very good for getting around Kowloon and to get over to Hong Kong.

no complaints

Good Value for Money, Great Location! Rooms could do with renovation however very clean (some floors are under renovation as we speak), stay in a club room if you can afford breakfast in cafe excellent, would recommend

Location, 5 minutes walk from Jordan, which is as convenient as it gets, local amenities, cafes, shops, and a 24-7 convenient store across the road from the hotel. Roof top swimming pool is one of the highlight for me, it's clean and quiet, perfect for a swim to freshen up with a gentle breeze.

The first room we were given was not a twin room as requested. It had one bath towel only, giving us the impression it was not a properly prepared for us. The room also stank of dampness, and really noisy as it was right next to the lift. We spoke to the reception and got a better room, away from the lifts, and with less smell.

This is our second visit - excellent location, and very good selection for breakfast. Attentive and friendly staff. Nice pool on top of hotel and small gym for work out.

Lead in rooms a little small but understandable being located in Hong Kong!

friendly, very helpfull executive lounge

1. Assistant Manager professional and good service

1. Front Office staffs lack of training and unprofessional 2. located us on the same floor level of renovation without notice 3. misleading customers by not inform guests the hotel are currently on renovation 4. located us a down grade room and refuse to change the room that we booked in for until Assistant manager upgrade us to a better room 5. breakfast club room are full most of the time not enough table and chairs for guests 6. no room check lists for guests and ended up charge us $15 laundry bag without notice (there is no laundry bag in the room in the first place we don't even know what is their laundry bag looks like) 7. no umbrella or tissue in the room

Facilities and Staff in the E-Lounge were excellant

Noise from the roads outside the hotel

The staff is very friendly and kind. he food is very good. However the rooms are much too small.

Rooms are much too small.

+ Location to Jordan MTR Exit B1 300m + Near to Temple Street. + 30 min walking to Tsim Tsa Tsui area. + Near to 7-11 + Frendly Staff + Nice room (1532)

- There is no staff in waiting room area to assist travellers with big luggage. Most of them are waiting at concierge or drop by area. Please improved.

Continental Breakfast is good enough for europeans who can't eat the chinese style breakfast in many Hong Kong hotels. You have cheese, honey, eggs butter, jam and many other things which will make you have a good start for the day.

I had a continental breakfast including in the offer at booking.com. But when I stayed in this hotel I found out that this are muffins for breakfast and you need to pay extra for open buffet breakfast. I mean, who wants to start the day with muffins all the week every morning, muffins which also taste terrible. The rooms are old. Carpets are old and mold in the bathroom. 30 years old design.