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Empire Hotel Hong Kong
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General
Top
Based on
102
reviews
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Show scores of: |
Individual guest reviews
Reviews are ordered by language and date with a maximum of 25 reviews per page.
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Prem
Family with young children
Bombay,
India
October 28, 2009
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Didnt like anything.. starting from the lobby was poorly maintained...rooms were very small and stinking and the bathroom was stinking as well and dirty...airconditioning was not working..called up the reception they sent someone over to fix it but yet it was not cooling... |
3.5 |
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Vladimir
Solo traveller
Zelenograd,
Russian Federation
October 27, 2009
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Best location Because of the staff "forgot" to make wake-up call I missed my flight.. |
8 |
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Esa
Solo traveller
espoo,
Finland
October 25, 2009
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Location is good, if you look for entertainment and fun. Also location in quite ok distance from MTR is definitely positive. Room I got was awful. With their normal price level you could imagine getting something nice or at least ok. Room was definitely worth one or max two stars. It might have effected that before seeing the originally booked room I changed it from non-smoker to smoker's room. If all the rooms are same level, it's not very good. Sorry, but I will not return to this hotel for any reason. Oh yes, they charged few minibar drinks without them being drinked, complaintment didn't help. "Sir, you have been drinking them according to our system". Yep.... |
4.5 |
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Anonymous
Solo traveller
Singapore
October 22, 2009
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The location. Near restaurants and pubs. The paintwork at ceiling and the aircon vent need to be repainted. made the room looks old. TV can be bigger. |
7.5 |
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Wu
Solo traveller
Changhua,
Taiwan
October 19, 2009
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The service of the staff at the front table were not good enough . |
4.5 |
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Gary
Solo traveller
Glasgow,
United Kingdom
October 17, 2009
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The room was perfect and very comfortable bed. The buffet and breakfast was excellent. The porter was very friendly and helpful. Exchange rate for travellers cheques. |
7.5 |
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Gyeongjin
Solo traveller
Seoul,
Korea, South
October 14, 2009
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location is really nice! |
10 |
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Dirk
Solo traveller
SINT NIKLAAS,
Belgium
September 30, 2009
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Fantastic location near HK convention center and wanchai area for going out at night. Very good price/quality. |
8 |
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Dipen
With friends
DUBAI,
United Arab Emirates
September 30, 2009
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Near to exibasion center, walking destance to mtr. All food avlabl very near area On respasion There is mr. Bob Chan he dont know how to speek with coustmer, he muset have to learn how to talk with coustmer |
7.5 |
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Dian
Family with young children
surabaya - jawa timur,
Indonesia
September 29, 2009
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Kindness,facility,clean |
7 |
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Ku
Family with older children
Rangiora,
New Zealand
September 23, 2009
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Concierge v helpful. Noisy on the Lockhart Rd side on Fri/Sat nights. |
7.5 |
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Stephanie
Young couple
London,
United Kingdom
September 18, 2009
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The hotel was comfortable, the staff were friendly and very helpful. The facilities were ok. The bed was very comfortable. |
7 |
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Agnes
Group
Quezon City,
Philippines
September 2, 2009
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Save for one front desk staff who showed good level of courtesy when I checked out, I didn't like anything about my stay at Empire. Several things : surrounded by "red light district" (honky-tonk bars which were very noisy at night, you can hear noises even when inside your room!); front desk staff very curt, unhelpful and not customer service-oriented; very small room and bathroom; bathroom fittings old and rusty; English cable channels very limited. Hotel made us wait until past 4pm until we got checked in -- despite stating their 2pm check-in time, because "room wasn't ready" (aren't they supposed to ensure that rooms are ready for guests at the appointed time?). Further, they did not follow instructions indicated when I booked online! |
4 |
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Francesca
Family with young children
Wellington,
New Zealand
September 1, 2009
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Appreciated the upgrade to the king size bed as 3 of us. Myself and 5 & 7 year old. Staff helpful and very friendly. Also appreciated the security on the lifts so only guests get to the room levels. The bathrooms could be renovated little tired and run down. |
7.5 |
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Anonymous
Family with young children
Singapore
August 17, 2009
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Overall though room small, housekeeping was good and managed to get a king bed as was sharing with a toddler. Concierge was helpful too. 1. The hotel receptionists were not as friendly. 2. They asked to collect in addition to the total room rate, HK500 incidental charges per night, as a deposit. That comes up to HK3,800 cash deposit or credit card authorization. The amount for the incidental charges are too atrocious. Hopes they can lower to about HK100/night. 3. There were 2 broken tiles that came loose next to the toilet bowl where the bathtub was. I accidentally knocked into it and the tiles fell down and hit my feet. These tiles should be fixed back before letting the guests checkin. |
6.5 |
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Anonymous
Solo traveller
United Kingdom
August 15, 2009
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All the staff were extremely helpful, upon check in, the staff were extremely patient and the concierge staff also went out of their way to help. The internet services to borrow laptops were only during business hours in the lobby. For a 4* hotel, they should provide a business/computer room for users. At first, the room had a horrible musty smell, but this went by the 2nd night. |
8.5 |
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Hanseok
Family with young children
Taguig, Metro Manila,
Philippines
July 29, 2009
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Location was excellent!!! You cannot find this location with that price! |
6 |
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Andrew
Solo traveller
Brisbane,
Australia
July 27, 2009
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bathroom too small |
9.5 |
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Bimo
Mature couple
Jakarta,
Indonesia
July 24, 2009
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Close to mrt station |
7 |
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Anonymous
Solo traveller
Singapore
July 23, 2009
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good location-close to transportation n food/shopping/business district. Excellent front door staff and concierge-really friendly and helpful! |
7 |
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Anonymous
Young couple
Korea, South
July 12, 2009
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Good ,easy to connect with business place in hong kong One mosquito came in ^(^ |
7.5 |
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Stephen
Solo traveller
london,
United Kingdom
June 25, 2009
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just fine for business trip |
7 |
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Damir
Solo traveller
Zagreb,
Croatia
June 25, 2009
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Location was great. Staff was good. The toilet was broken. The rooms seemed 'old'. The hallways had a bad odor. |
5 |
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Markand
Solo traveller
NADIAD,
India
May 21, 2009
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The hotel is situated in the Heart of Hong Kong & its WANCHAI. There is great food & great night life. |
10 |
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Anthony
Solo traveller
uk,
United Kingdom
May 15, 2009
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it was ok the room was a bit smal but you get what you pay for the roon smelt of urine when i first checked in |
6 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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