Empire Hotel Hong Kong

staff eccellente,posizione ottima per la Fiera

Good location for exhibition centre and good value for HK

Location in good .7/11 is opposite hotel.mrt is near.

I must complain the house keeping .they throw away my paper document when I change to other room .other else is good,TV channel limited.they should provide cnbc channel or bloomberg,since in the area of business traveler.

Location to Wanchai nightlife was only plus

I stayed on club floor.The rooms had been revamped but the bathroom design was ill thought out and shower/basth controls to complicated. The edge of the carpet was badly worn, where it meets tiles leaving exposed spikes of carpet edging. Poor storage for clothes if you were staying more than a few days.

Didnt like anything..

starting from the lobby was poorly maintained...rooms were very small and stinking and the bathroom was stinking as well and dirty...airconditioning was not working..called up the reception they sent someone over to fix it but yet it was not cooling...

Location is good, if you look for entertainment and fun. Also location in quite ok distance from MTR is definitely positive.

Room I got was awful. With their normal price level you could imagine getting something nice or at least ok. Room was definitely worth one or max two stars. It might have effected that before seeing the originally booked room I changed it from non-smoker to smoker's room. If all the rooms are same level, it's not very good. Sorry, but I will not return to this hotel for any reason. Oh yes, they charged few minibar drinks without them being drinked, complaintment didn't help. "Sir, you have been drinking them according to our system". Yep....

The service of the staff at the front table were not good enough .

location is really nice!

Near to exibasion center, walking destance to mtr. All food avlabl very near area

On respasion There is mr. Bob Chan he dont know how to speek with coustmer, he muset have to learn how to talk with coustmer

Concierge v helpful.

Noisy on the Lockhart Rd side on Fri/Sat nights.

Save for one front desk staff who showed good level of courtesy when I checked out, I didn't like anything about my stay at Empire.

Several things : surrounded by "red light district" (honky-tonk bars which were very noisy at night, you can hear noises even when inside your room!); front desk staff very curt, unhelpful and not customer service-oriented; very small room and bathroom; bathroom fittings old and rusty; English cable channels very limited. Hotel made us wait until past 4pm until we got checked in -- despite stating their 2pm check-in time, because "room wasn't ready" (aren't they supposed to ensure that rooms are ready for guests at the appointed time?). Further, they did not follow instructions indicated when I booked online!

Overall though room small, housekeeping was good and managed to get a king bed as was sharing with a toddler. Concierge was helpful too.

1. The hotel receptionists were not as friendly. 2. They asked to collect in addition to the total room rate, HK500 incidental charges per night, as a deposit. That comes up to HK3,800 cash deposit or credit card authorization. The amount for the incidental charges are too atrocious. Hopes they can lower to about HK100/night. 3. There were 2 broken tiles that came loose next to the toilet bowl where the bathtub was. I accidentally knocked into it and the tiles fell down and hit my feet. These tiles should be fixed back before letting the guests checkin.